^^ Endless circle of never-ending nor never-solved issues, Shane. People are upset in the first place because of things you and your company have done. People don't go off the rails out of a morbid desire to flame every post. They are tired of non-answers and general lack of assistance, save for the few instances this isn't the case.

Any chance to hold Lock accountable is often made to look incomplete, or foolish for even thinking there's a notion of impropriety. Some companies delete messages and FB posts - some are actually comfortable knowing they aren't perfect and allow people their opinions, and most of those come from direct interactions with the company.

There are a very slim few who might be just trollin' (might want to add Costigan to that list by most definitions) - the vast majority of people here are angered by what Lock has done, continues to do, and will probably keep on doing since they won't look at things from other people's perspective. Your outlook on the way things are is so skewed that it's to the point now every single thread is subject to "going off course" - and that's not the players fault. That's Lock's fault for the inability to get out in front of an issue, before it becomes one; their inability to give people actual reasons why things are the way they are; and, most damn important in my book: Lock's inability to treat people with respect. That response there is prime evidence.

Then answer this question - why don't you just skip over the posts that, in your opinion, are not serious or are trolling/derailing/whatever and answer the serious questions?

Because right now all you are doing is blaming the "trolls" and saying yet again that it's the fault of the posters in this forum that certain questions aren't getting answered. Which is bull****. You're a paid employee, and from what we can gather, one of your job responsibilities is to interact with customers. And yet in the past few weeks, your only interactions have been to chase up the many, many people who are still waiting an obscene amount of time for their cashouts. Not that doing so isn't a good and valid thing, but you are deliberately ignoring (and have been for quite some time now) any legitimate questions asked in the Q&A thread, rather than just ignoring the non questions like a professional.

Note also that the tenor of your post suggests that there is something wrong with group one, as if they are to blame for Lock failing (yet again) to follow through on one of their promises - to improve communication with customers in this forum. That's just an excuse, and it's a bad one, and anyone with an IQ greater than their shoe size knows it. Nothing prevents Lock (and you) from doing a better job. Not the trolls, not the people who believe Lock should cease to operate, not the mean old mods who express their beliefs and don't moderate even though they aren't actually moderators in this forum.

Lock and you. You are the reason communication hasn't gotten better. Do you honestly believe that if Lock was doing a lot better at ANYTHING (cash outs, communicating, etc) that people wouldn't notice and post about it? These group one posters you talk about are not some kind of thick headed enemies who hate Lock just for the sheer pleasure of it. They are people who have noticed what Lock has done wrong and, unlike many poker scandals/issues in the past, have no intention of allowing Lock to just slink away once the fervor dies down and everyone's short term memory turns to the next big thing.

On the 1% chance that you actually do give a **** about this forum and your reputation in it, you need to stop acting like a victim, sack up, and answer every question put to you that isn't obviously trolling. Even if that answer is only "I can't answer that question." Stop evading and lying and treating your customers as if they are mentally challenged children who can't see through bull**** when it's presented to them.

I mean it's kind of amazing that after the FTP debacle another online poker site could actually be doing a worse job at communicating than they did. Kudos, I guess.

SGT is a she.

Chris Costigan, offering up as proof that Lock is solvent, said that you've bought a new office building and are moving into it, or something to that effect. I made a thread about it and it was deleted.

Actually while you carry on like a pork chop with this rambling mess Im busy helping customers who have reached out to me to get them solutions to their problems.

Ask yourself who do you help with these long winded rants?

I dont care about 'being the victim' all I care about is trying to help the actual people who need help, when you were given a suggestion of how you could actual participate in that and help people yourself you instead launched into more of your rants and zero helping players. Good work.

Chris overstated something and created something that didnt need discussing.

I could have pointed out that it is a new support office as we increase our CS team to further help our players but thats not as exciting as the idea some people had that we were opening new giant fancy Google styled office for all our staff.

The only new office we have opened in recent history for management is my office, which is the spare bedroom in my apartment which includes some amazing furnishings including a desk, a chair and bunkbeds.

I find it hard to believe you wouldn't want to let us know about an expansion of support to help all these players.

Regardless, is there going to be a new Q&A thread?

I promise not to post in it, I'm sure everyone else who is critical of Lock would avoid the thread as well if you want to really answer questions.

LOL, you're a real piece of work. I help posters every damn day (that's why, you know, I have a green name and all), and I'm the one who has pointed out to several posters who have gotten checks that a) checks don't clear in a day and also b) that there have been no reports of Lock checks bouncing so they should be safe. That's right, I actually correctly mentioned something good about Lock. Yet you persist in lumping me in with people you think are trolls just because I have the audacity to point out your bull****.

You clearly care a great deal about being the victim or you'd quit whining like a five year old girl about people "ruining" threads in this forum.

Oh, and I still have no power to help posters in this thread by fixing posts or threads in this forum because, and follow me closely here, I'm not a Lock forum moderator. And I can't help them get their money because I don't work for Lock. Be more of a petty ******* why don't you.

Oh, and I notice that you didn't answer my question. Color me surprised.

I will say there are definitely trollers on this forum, kind of hard not to have them. They are everywhere, but lock has done nothing in efforts to relieve how it looks to the public. You guys have lied about several things, and haven't done many things to fix them. Also your customer support, isn't really that effective, they have macros that they send to you in response to a question, that is very vague and generic. Why can't we get more specifics.

I believe you fixed the leader board, but then again what about this dedicated vip support, who seems nonexistent. What is the purpose of all these fabrications, to make your company appear to be illustrious? Down below are a few of the main issues with lock. The main issue, obviously which seems like it is going to be with us forever are cashouts, U.S. players are lucky to get 3 cashouts a year at the going rate, you said things are getting better, so I'll believe you there, but at some point we need to see it.

http://forumserver.twoplustwo.com/19...oices-1350088/

Why are you asking people that aren't affiliated with Lock what they are doing to help? They aren't the ones that owe people a ton of money. Its nice that you care so much, but it would be a whole lot better if you actually did something.

There's a list of each forums' moderators at the bottom of the page, btw. Mind blown, amirite?

I reached out to the mods in ATF and Mike Haven was sympathetic to our cause. This is what he posted

When I'm done playing tonight I'll throw up a thread for people to post their questions in, I'll begin by selecting 3 of them, improve the wording if need be and do the necessary research on what has been already discussed on each subject then will post the questions in the separate thread MH was talking about. As soon as Shane answers, we'll go ahead and get 3-5 more questions in and so forth.

I don't recall anyone making any assumptions about the offices or even whether or not this claim was true. It was simply posted by Chris and then you got asked to verify and elaborate, but you instead deleted the thread.

Just to be sure, when you say "I could have pointed out...", does that mean this is actually true, or is it just another one of your "Well I could have lol" not really a lie things?

Yes it is a customer support office.

And this is not a troll, but a serious comment. When you make a statement like this do you even understand what it communicates to customers? Think? Seriously. It makes you sound like some penny ante lemonade stand operating on a shoe string budget. It does not instill confidence or a sense of professionalism in regards to you or your company. This is why you get jumped on by me and others. With all due respect, your CEO, management, and you are seriously lacking in the area of customer service on so many levels. I literally do not where to begin. Actually, I do and it starts at the top and moves down. But it is amazing to me that your company is missing in so many areas of basic business, marketing, and customer service..............

Yes. Thank you. I have never in my life seen a company that wants to cast blame on everyone but themselves for their self inflicted wounds. I literally have to read Shanes comments 2 or 3 times and then say "Did he really say that?" Man, this Pity Party is running out of invitations.................

Another thing I would like to add, originally it was stated I came in second place for the nexus race, it turns out you guys made an error. I wasn't even contacted told that you made an error, and haven't received any word on your guys part, to me that is pathetic, and once again with the main current theme, your customer service department is severely lacking.

I have to agree with Shane on this. There are 4 or 5 people who all they do is bash Lock non stop. They offer nothing to help the situation and seem to cut into ever thread talking about how Lock is this and Shane is a liar. I have sat back and watch this for some time with amazement. Do you guys think you are helping out other players by bashing Lock and wishing the site to fail? What is funny is that most of you don't have any money on Lock, you guys have nothing better to do with your life than bash a poker site on an anonymous forum. To make it worse most of what you guys say is negative speculation and you wonder why is he isn't answering your questions?

Thanks for that, well stated.

Its not speculation though. Look at poker scout. Look at market value. Look at cash out report. Then come back and tell me what you saw without being negative.

Wow.

let me ask you something: You guys have been hounding shane like crazy these past few months, berating him, insulting him, insulting all of lock's staff, mocking them, etc.

What have the results been?

Hopefully the results have been that at least one person that was considering depositing on Lock decided not to.

What do you think the results would have been otherwise? You think they're just holding back on some really positive information because they feel insulted?

I have posted almost exactly this in random threads but not worded as well as this... This is about as spot on as it gets..

Most of the trolling that goes on gets absolutely zero accomplished and is likely done by many who don't even have funds tied up. Day after day I have to sift through numerous worthless posts from the usual suspects..

So many of these trolls are just praying for the site to fail, which in turn would screw over all their peers (other poker players)... absolutely ludacris imo

I'm not sure why people think that somehow not having funds on Lock takes something away from someone's opinion on the subject. If anything, a person with money on the site is more biased.

Personally, I had money on the site. It was thanks to people being critical and pointing out problems that I was able to get my money off of the site in time. I am thankful for that and I'm glad to help play that role for other people.

This times one million.

There is a difference between pointless bashing and not allowing the truth to be forgotten. And the truth is that Lock is a shady site that is extremely slow to pay out, lies to its customers, has poor support/communication, and when these things are pointed out, has representatives who, instead of responding in a professional manner, actually blame the posters/customers.

We've all seen bad sites before. And we've seen what happens sometimes after a scandal. Time makes the issues fade, people forget and stop talking about it, and new customers sign up. Then something else bad happens and people crawl out of the woodwork to say "lol you signed up on X site? You should have known better, fool."

Am I an outspoken critic of Lock? Absolutely, because I believe it's in the best interest of the poker community at large to make sure bad sites are labeled as bad sites. That said, if you think people like me are just sitting around cackling and rubbing our hands together, wishing for Lock to fail and people to lose money, you're delusional.

I hope Lock turns it around. I would like nothing better than to be wrong in my belief that Lock doesn't care about its customers. But until they actually show that with actions instead of the same flaccid, meaningless words we've heard before, why should we believe them? And why should we give them a second, or a third, or a tenth chance until they earn it?

All that said, if a new heavily moderated thread is started where it's only approved questions and Shane's responses, more power to everyone, and I told Jah Onion as much. I'd like to be wrong about how many answers we'd actually get out of such a thread as well. I'm just not holding my breath that this will be so.

How should posters on 2+2 help a site whose main problem is an inability to pay out players in a reasonable amount of time? Do you think if we all just pretend Lock is the best things will magically fix themselves?