why would any poker player moan about bad play to any other opponent is beyond me?

Here is what I got this morning from an email from Lock Poker Support concerning my bounty prize.

Quinn

JUL 11, 2012 | 12:25AM EDT

Hi,

I am sorry to report that there were technical issues that prevented players from playing but you should have been refunded for any games you registered for but were unable to play in due to the disconnection. Also, please refer to our Disconnection Policies below.

We sincerely apologies for this and are doing everything we can to ensure this does not occur again in the future.

50/50 Tournament Policy

If a tournament is canceled before the money, we will try to compensate all remaining players based on their play up to the time of the cancellation. This is best achieved by awarding 50% of the prize pool to all remaining players and the other 50% of the prize pool will be awarded proportionately based on each player's chip count. All remaining players will also receive a refund of their entry fee. Any player who was eliminated prior to the cancellation will not be entitled to a refund. All awards for a tournament canceled in progress will be cash. If the canceled tournament has a guaranteed prize pool, only the entry fee will be returned (not the guaranteed prize).

In the Money Tournament Policy

If a tournament is canceled and there are players in the money, we will try to compensate all remaining players based on their play up to the time of the cancellation. This is best achieved by awarding each remaining player with the minimum prize not yet awarded, and the rest of the prize pool will be awarded proportionately based on each players chip count. All remaining players will also receive a refund of their entry fee. Any player who was eliminated prior to the cancellation will not be entitled to a refund. All awards for a tournament canceled in progress will be cash. If the canceled tournament has a guaranteed prize pool, only the entry fee will be returned (not the guaranteed prize).

Sit'N'Go Tournaments

If a tournament is canceled with it is running, players will be issued a refund for their full buy-in and fee. Any remaining prize pool will be split amongst all remaining players based on chip count.


All my best,

Quinn

---
CSR, Lock Support

http://www.lockpoker.eu
http://www.lockcasino.eu





Charles

JUL 10, 2012 | 01:38AM EDT
Original message

My name is Charles
My Lock Poker account is TheCol42
I have sent in 3 emails to support and 2 emails to Lock Poker reps on 2+2 forums concerning my $500 bounty for the 100k yesterday.
This is getting rediculious. Why wont anybody answer my emails?
And at least let me know that you are working on the situation.
Im going to explain it one more time.
I ko'd a pro in the 100k yesterday. You stated on the tournament that there will be 10 pro's playing in the tournament and they each have a $500 bounty on there heads.
I ko'd out the Lock Poker Pro JaspudUF in this hand #3016AE04DA007089 tournament # 11404506
And I will attach the screenshot to this email again.
I would like a response to this email.
Charles


Well it looks like they didnt even read my email.
I understand that the tournament was cancelled and they have a policy for that situation. But I KO,d the Pro way before the tournament was cancelled.
There was still like 600 people still in the tournament.
The tournament didnt get cancelled till there was like 130 people left.
I know because I was still in the tournament.
But I checked my account again this morning and still no $500 bounty money.
Is Lock Poker trying to get out of this bounty situation because the cancellation?
If Lock looks at the hand they can see when I ko'd the pro. It was way before the cancellation of the tournament.
And the bounties shouldnt be included in the prize pool they are extra. Its for the people that ko the pro's. If that is the case shouldnt they have stated that the prize pool at 95k + 5k in bounties?
I want to know if Im going to get my money. And not beat around the bush. Just tell me straight up.

you are not getting your money.

Ok here its 3:35pm on Wednesday. I just checked my poker account and still no $500 bounty money.
Im going to keep posting till I recieve my bounty money.
Here it is 3 days after the tournament and still no money.

My wife registered for that tournament at the first break. The table never loaded , she was never seated and never played a hand. But the buy in was deducted from her account. She has sent multiple emails and recieved one response...from Quinn the same cut and paste response that you got. Good luck i hope you get your money. I think lock is going to lose alot of business over all of this.

Col, I overlooked the idea of the bounty turning your call into a +ev play. My inital reaction was that you were essentially calling off your equity with A high. Considering that you were essentially getting 5-1 real money(assuming Lock was going to pay) against the pro's shoving range it's probably a call all day. Regardless of whether or not your call was good or bad, I hope Lock pays you your money. You gambled with the intention of binking the bounty. You hit it. You deserve your money.

Shane, if Lock doesn't plan on paying out on these bounties. Please, stop advertising the tournament as having them(bounties). This man gambled on the bounty, hit it. Now Lock rufuses to pay? That seems fair...

Curious question: How many Lock Pro's were still alive when Lock decided to cancel the tournament?

sorry to tell u this...but you wont be getting any money from them. Consider it a loss and move on. Not worth the headace..I waited over a month to keep getting useless emails in a similar situation.

Iam glad now about the money they took from me (500) just like you..but now it seems like a blessing in disguise to get me off the site with more and more problems everyday.

p.s fked up ruling..theifs

Here is todays update on my poker account at Lock.
I checked my account at 7:58 am central time still no bounty money.
I also checked my email and got an advertisment from intertops.
Intertops is in the same network as Lock.
Read this.


Pro Elite Bounty Edition on Sunday's Guarantees!
This Sunday we’re hosting a very special bounty edition of our $100,000 Guaranteed and $65K Guaranteed Super Stack. We’ve rounded up a group of pros for you to teach a lesson to - and when you do, you’ll earn $500 in cash! The money will be credited to your player account within 48 hours. Earn your seat today via the satellites.

The usernames of the pros are as follows: FelipeMojave, Rizen, MattStout, Annette_15, Paulgees, JaspudUF, HokieGreg, IceWater17, YuranPt, Bigdogpckt5s, Le0xxx, bigguylegend22 and Pls3bEtMe.

Im pretty sure a bunch of people got the same email showing there advertisement for the 100k.
If you look at the list of Pro's that have a bounty on there heads, you will see JaspuUF.
Thats the pro that I took out this past Sunday.
Now look at what they say about when they will pay the $500 to your account.
Quote" The money will be credited to your player account within 48 hours."
Wow 48 hours!!!!
Here it is 4 days since the tournament. Thats way past 48 hours.
I sent in more emails to support and still no answer.
Why advertise the pro bounty when you cant pay or will not pay?

Hi

The 48 hours is the time limit we at Intertops have set, it is not a network wide time limit.

Best regards,

The Intertops Poker Team

Thanks for the information Intertops Rep. It looks like I should have played on Intertops instead of Lock.
I just dont think they want to pay me.
I just got off work and was hoping to see some good news in my poker account, well no good news its the same as it was this morning, no bounty money.
Shane I hope your seeing my post. I really need some help.
If I could get some kind of definite day that they will put the $500 in my account I will be a little more relieved. I just hate that its Thursday evening and they havent contacted me or anything concerning my bounty win.
It would be nice and answer one of the emails and respond saying we are processing your bounty win and it will be in your account at such in such day.
But I just get no response.
When should I give up?
Im not giving up. Im going to keep emailing support and posting on here till I get my money.
Next post will be in the morning.

+1 . I'm not a math wizard but I'm pretty sure its +ev in a vacum (assuming lock pays obv)

you must be really very bored. All the info you have on Lock, Malta, payment processors, Intertops.. gosh you should be paid thousands for your intel.

As for the OP's bounty.. I hope you get it soon. We had a EUPL pro bounty hunt two weeks ago and our member who knocked out the bounty player had to wait for about a week as well before he got it credited. He got it in the end though.

This +100000000

Here is the update on Friday 7/13 at 7:43 am.
I just checked my email and no resonse from Lock support.
And my Lock Poker account is still without the $500.
I hope it will be there when I get off work this evening.
I will keep you posted.

Shane? WTF man, if someone knocks out a pro, one shouldnt have to put in more effort to get $ already gambled for and won. Do you not think anyone's time other than you own is worth anything?

If someone knocks out a pro, funds should be in a players account by the end of the tournament, not only has this person been waiting 5 plus days to get something that Lock is contstantly promoting to be true. Col has also spent time, his time($), making this thread as an attempt get this money.

Shane, stop buffering, stop lying, get this man his money.