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Old 12-18-2012, 11:57 AM   #1
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,663
Exclamation Slight change to when Rakeback & Cashback is paid.

We have made a slight change in when the rakeback and VIP payments are paid to players accounts.

Both of these payments still go our hourly, but with the following difference.

These payments are only paid after a tournament finishes or after a player leaves a ring game table.

So for example, if a player buys in to a tournament at 930am and that tournament finishes at 1030am then the rakeback/cashback on that tournament fee will get paid in the 11am payment.

And for cash games, if a player starts a session at 7pm and finishes at 930pm then the rakeback cashback for that session will be paid in the 10pm payment.
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Old 12-18-2012, 04:42 PM   #2
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Join Date: Jun 2012
Posts: 247
Re: Slight change to when Rakeback & Cashback is paid.

Can anyone confirm that they are in fact receiving rakeback payments today? (I am not trying to start a panic or anything, just looking for confirmation)

I do not seem to be receiving any rakeback right now, but I believe my account is a unique situation. When I spoke to a Lock Poker customer service rep, they told me I needed to contact the rep from my rakeback affiliate company. I suspect that when Lock initiated this new form of paying out rakeback, it had an affect on the way my account receives payments.

Shane, perhaps you could look into this for me? I have reached out to the rep for my affiliate but have not heard anything back yet.
The Horny Rhino is offline  
Old 12-18-2012, 04:52 PM   #3
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Re: Slight change to when Rakeback & Cashback is paid.

Quote:
Originally Posted by The Horny Rhino View Post
Can anyone confirm that they are in fact receiving rakeback payments today? (I am not trying to start a panic or anything, just looking for confirmation)

I do not seem to be receiving any rakeback right now, but I believe my account is a unique situation. When I spoke to a Lock Poker customer service rep, they told me I needed to contact the rep from my rakeback affiliate company. I suspect that when Lock initiated this new form of paying out rakeback, it had an affect on the way my account receives payments.

Shane, perhaps you could look into this for me? I have reached out to the rep for my affiliate but have not heard anything back yet.
If you email me your details I can look into it for you.
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Old 12-18-2012, 05:02 PM   #4
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Re: Slight change to when Rakeback & Cashback is paid.

Quote:
Originally Posted by imjustshane View Post
If you email me your details I can look into it for you.
Email sent. Thank you.
The Horny Rhino is offline  
Old 12-18-2012, 07:49 PM   #5
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Join Date: Jun 2012
Posts: 247
Re: Slight change to when Rakeback & Cashback is paid.

Quote:
Originally Posted by rbracco View Post
Shane, why are you posting in threads like this but ignoring all threads relevant to cashouts. Please explain to us why...

A. Cashouts to skrill are taking 6+ weeks for non-US players while all other legitimate sites are able to do it in under 72 hours. There is no other explanation besides Lock not keeping segregated funds, having cashflow problems, and being insolvent.
B. You have refused to address this issue even though myself and several other posters have confronted you about it.
Please don't hijack a thread to ask a question that's been asked hundreds of times in other threads. He probably will not address that question in this thread.

Also, if as you say those are the only three explanations (there is no other explanation besides...), do you really think Shane or any other poker rep would answer the question?

There are two explanations why he does not answer these questions.
1. He does not have the answer or any information other than what he is given (most likely)
2. Answering the question is not in the best interest of Lock poker at this time (unlikely, but plausible).

If they had answers to give, they would give them. They don't, so just be patient and deal with it. Or run for the hills. Use the information available to you at this time and make a decision. Stop hijacking threads.
The Horny Rhino is offline  
Old 12-18-2012, 09:07 PM   #6
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Join Date: Jun 2012
Posts: 374
Re: Slight change to when Rakeback & Cashback is paid.

I haven't been receiving rake back either, I emailed Shane and talked to live chat, they said they are investigating the issue.
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Old 12-18-2012, 09:09 PM   #7
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Join Date: Mar 2011
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Re: Slight change to when Rakeback & Cashback is paid.

Quote:
Originally Posted by rbracco View Post
Shane, why are you posting in threads like this but ignoring all threads relevant to cashouts. Please explain to us why...

A. Cashouts to skrill are taking 6+ weeks for non-US players while all other legitimate sites are able to do it in under 72 hours. There is no other explanation besides Lock not keeping segregated funds, having cashflow problems, and being insolvent.
B. You have refused to address this issue even though myself and several other posters have confronted you about it.
A. Current timeframes have nothing to do with insolvency or cash flow problems. They are entirely related processing in the current market. As I have said previously the notion that problems in the US market in no way affect ROW payments just isnt true. Players make many assumptions without having much of an idea of how things really work processing for online gaming. This is mostly due to the general lack of information made public by sites so they can continue to accept customers from a difficult market.

B. I have continued to answer with the updates I have as I get them. As I posted earlier this week I reached out to the cashier team on Monday to get updated processing times and they have promised to come back to me this week with that, as soon as I have it I will post it.
imjustshane is offline  
Old 12-18-2012, 09:10 PM   #8
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Re: Slight change to when Rakeback & Cashback is paid.

To everyone with the rakeback/cashback issues, I spoke to the lead dev earlier and he asked me to send any specific players over so I have done that and will update you all when I hear back.
imjustshane is offline  
Old 12-19-2012, 02:39 AM   #9
grinder
 
Join Date: Dec 2008
Location: NY
Posts: 402
Re: Slight change to when Rakeback & Cashback is paid.

hey shane, you still haven't fixed my cashback issue from two months ago.

http://forumserver.twoplustwo.com/19...32/index2.html
Jonathan Wu is offline  
Old 12-19-2012, 08:58 AM   #10
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Join Date: Jun 2012
Posts: 247
Re: Slight change to when Rakeback & Cashback is paid.

Quote:
Originally Posted by imjustshane View Post
To everyone with the rakeback/cashback issues, I spoke to the lead dev earlier and he asked me to send any specific players over so I have done that and will update you all when I hear back.
It appears problem is fixed. This morning, at 8:00 AM, 8:03 AM, and 8:06 AM (all EST), I received rakeback payments for three sessions I played throughout the day yesterday.

I will update later on after I play a few sessions to see if rakeback payments are being paid on the hour after completion of a session (as Shane reports they should be now).
The Horny Rhino is offline  
Old 12-19-2012, 06:02 PM   #11
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Join Date: Jun 2012
Posts: 247
Re: Slight change to when Rakeback & Cashback is paid.

Quote:
Originally Posted by The Horny Rhino View Post
It appears problem is fixed. This morning, at 8:00 AM, 8:03 AM, and 8:06 AM (all EST), I received rakeback payments for three sessions I played throughout the day yesterday.

I will update later on after I play a few sessions to see if rakeback payments are being paid on the hour after completion of a session (as Shane reports they should be now).
Update: I have been receiving rakeback payments throughout the day in the way that Shane described in OP.
The Horny Rhino is offline  
Old 01-31-2013, 03:09 AM   #12
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Join Date: Jan 2013
Posts: 23
Cool Re: Slight change to when Rakeback & Cashback is paid.

how will this play out for the rakechase does this mean people who are playing from 3pm est can play for 4 hours and 1 minute then leave the table (when the rakechase starts) and be ahead ? Or will you base it by the date the hand is played and deliver the rake accordingly?
FUBU_05 is offline  
Old 01-31-2013, 03:10 AM   #13
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Join Date: Jan 2013
Posts: 23
Re: Slight change to when Rakeback & Cashback is paid.

this is for MGR for the rakechase has nothing to do with rakeback ment to go with message above

Last edited by FUBU_05; 01-31-2013 at 03:11 AM. Reason: to clarify
FUBU_05 is offline  
Old 02-01-2013, 12:42 AM   #14
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Join Date: Jul 2005
Location: Waiting 8 months Lock Poker cashout
Posts: 9,007
Re: Slight change to when Rakeback & Cashback is paid.

I just wanted to say that the way lock pays rakeback is awesome. I LOVE the immediate (almost instant) rb payments
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Old 02-23-2013, 02:41 PM   #15
grinder
 
Join Date: Jun 2005
Posts: 491
Re: Slight change to when Rakeback & Cashback is paid.

where can I see the RB i get paid?
reztes757 is offline  

 
      

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