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05-01-2013 , 12:50 PM

raidalot

veteran

Join Date: Feb 2008 Posts: 2,182

There is a consistent message from Shane: cashout times are improving and will continue to improve in the next few weeks/months. I've chosen just one example from each month below. Next time Shane makes that claim, please reference this thread.

August 2012:

Quote:

Originally Posted by imjustshane

Checks are currently taking 6-8 weeks, they are working to reduce this figure and have said we should start seeing improvements next month with the month after targetted to get us back to the sppeed of cashouts we prefer.

September 2012:

Quote:

Originally Posted by imjustshane

The current timeframes on eWallets are 7-14 days.

The cashier team are working to get these times and have targeted late next month for getting things back to where they were. We have already started to see some improvements in cashout times and this will continue through the coming weeks.

October 2012:

Quote:

Originally Posted by imjustshane

Our plan is to get WU back to 3-7 days.

To help get us there we first brought more staff onboard to the support/cashier team to help deal with the increased load. We have also been working on our new cashier which will stream line a lot of processes to increase speed and we have also been looking at ways to improve the flow of funds through the deposit/cashout cycle which is the biggest problem and which will make the biggest difference.

November 2012:

Quote:

Originally Posted by imjustshane

The cashier team tell me they have made some huge improvements so hopefully that will continue to show here.

December 2012:

Quote:

Originally Posted by imjustshane

Our number one focus right now is improving our product both in terms of software and cashier.

January 2013:

Quote:

Originally Posted by imjustshane

No they should be back to the 7-14 business days they were at before these problems pretty much right away and then hopefully speeding up even further back to where we want them.

February 2013:

Quote:

Originally Posted by imjustshane

We have fallen behind Bovada this is true, but this happened when we were at our weakest. With slow cashouts, multiple weekends of tournament failures and our ring fencing move which we knew would slightly weaken our numbers in the short term. We got back to a problem free weekend with the tournaments, we have plans that will see cashouts improve over the coming months and with the new signups continuing at the same rate pre-ring fencing we have no doubt those numbers will bounce back as well.

March 2013:

Quote:

Originally Posted by imjustshane

We have taken steps to rectify this with the new processing times of 4-5 weeks for WU and 6-8 weeks for checks.

Now the important next steps are to meet these timeframes on a consistant basis and then improve on these cashout speeds and reduce the timeframes again as we consistently deliver on them.

April 2013:

Quote:

Originally Posted by imjustshane

We will, we will continue to pay players, continue to clear up the delayed cashouts and continue to improve overall cashout times.

Its started to happen and it will continue in the coming weeks and months.

Feel free to post any other good Shanespeak examples. Here's a few:

6 April 2013:

Quote:

Originally Posted by imjustshane

There is a play through requirement on P2P transfers, players who receive transfered funds need to meet a 1:1 wagering requirement before they cashout the funds.

Quote:

Originally Posted by imjustshane

Yes that's right, so for every dollar they receive in a transfer they need to wager $1 before they can withdraw.

September 2012:

Quote:

Originally Posted by imjustshane

We have one of the best in the business in charge of our security team

Last edited by raidalot; 05-01-2013 at 12:56 PM.

05-01-2013 , 01:10 PM

JimAfternoon

Carpal \'Tunnel

Join Date: Mar 2011 Posts: 6,903

April 2013

Quote:

Originally Posted by imjustshane

Actually by getting rid of these guys (the speculators) and getting back on top of cashouts as we have been we can return the value of Lock funds in the trading market to a sensible value.

05-01-2013 , 02:08 PM

MicroDonky1

banned

Join Date: Mar 2013 Posts: 427

Notice how it starts w/ it will be soon, then some "unexpected delay", then another random delay (no connection 2 weeks after the fact), then hero mode (thinks everybody is cashed out in some timely manner, was from 6/21/12 batch fwiw, which is actually quick compared to the no cash out now), and disappears to lol another thread.
Just one of tons like it

7/16/12

Quote:

Originally Posted by imjustshane

Ive forwarded this to the cashier manager to get an update for you.

7/18/12

Quote:

Originally Posted by imjustshane

Not skipping over the issue, I requested an update on this batch and am yet to receive a reply.

7/20/12

Quote:

Originally Posted by imjustshane

There have been some unexpected delay but it is definitely on route and can be expected next week.

Rizen: 7/28/12

Quote:

Originally Posted by LockRizen

Shane let me know his internet access is very limited right now, he'll post an update as soon as he can. I'm trying to get one in the mean time as well.

Thanks

-Rizen

Rizen: 7/30/12

Quote:

Originally Posted by LockRizen

It's easy to have very limited internet access. I'm not sure what his specific situation is, I'll let him address it because I didn't ask.

For me, when I say I have limited internet access, I'm usually either traveling or teaching. If I'm traveling I obviously only have access when I'm on the ground (unless I'm on one of those WiFi planes). If I'm in meetings/conferences/teaching it usually means I do have internet access, but I have obligations that will prevent me from accessing the internet regularly.

As far as chasing down the info goes, I realize it sounds simple, and in theory it should be simple, but dealing with processors post Black Friday is a lot different than it used to be. If it was as easy as you're suggesting then certainly I would go that route than the one I'm going, it's a lot easier and involves a lot less headaches for me, that's for certain.

Thanks

-Rizen

7/30/12

Quote:

Originally Posted by imjustshane

I have asked again for a tighter timeframe on these checks and will post when I hear back.

Limited access meant I was away camping on the weekend with no power so was limited to 1 days worth of laptop battery and then only phone for the rest of the weekend.

7/31/12

Quote:

Originally Posted by imjustshane

I have always been completely honest and I dont want to change that and start making up stories. If I do take a very rare break I'd much rather wear the wrath of forum posters for taking the break than to lie about what I was doing.

I didnt get an update from the cashier team overnight, hopefully it comes through today and as soon as I get it I will post it here.

7/31/12

Quote:

Originally Posted by imjustshane

There is a difference between saying something you know isnt true, and saying what you are told is true.

I have been told that all the checks from the 21st have been sent, and while we know some havent arrived yet we dont know that they werent sent.

7/31/12

Quote:

Originally Posted by imjustshane

That was repeating the old message, but I have heard back from the cashier team and they have been told by the processor today that all of this batch are definitely on the way.

7/31/12

Quote:

Originally Posted by imjustshane

You assume that I know that its not true.

If I had reason to believe that the information the cashier team received from the processor then I wouldnt pass it on. I receive these updates in good faith and pass them on as such.

8/3/12

Quote:

Originally Posted by imjustshane

Just checking if anyone has a check from the 21st thats still outstanding now.

8/4/12

Quote:

Originally Posted by imjustshane

Since its the weekend now and the processors wont give me much of an update today its probably best to wait till Monday and see if it arrives then.

If it doesnt please email me your details so I can look into this for you.

05-01-2013 , 03:08 PM

kahntrutahn

Minbet Millionaire

Join Date: May 2005 Posts: 8,054

Oh man I hurt myself laughing. Epic quote work... epic...

--
Kahn

05-01-2013 , 03:15 PM

mightytiny

adept

Join Date: Aug 2011 Posts: 755

The lock staff hard at work at fundraising for the missing funds...

http://www.youtube.com/watch?v=TkZFuKHXa7w

05-01-2013 , 03:22 PM

pokerjoe561

banned

Join Date: May 2012 Posts: 216

Quote:

Originally Posted by mightytiny

The lock staff hard at work at fundraising for the missing funds...

http://www.youtube.com/watch?v=TkZFuKHXa7w

wat

05-01-2013 , 03:34 PM

Cogitus

journeyman

Join Date: Dec 2009 Posts: 228

This is really damning evidence and I would love to hear Shane's response to this

05-01-2013 , 03:48 PM

MicroDonky1

banned

Join Date: Mar 2013 Posts: 427

Quote:

Originally Posted by Cogitus

This is really damning evidence and I would love to hear Shane's response to this

Meant for LOL's not "damning evidence." People may just have forgotten how ridiculously robotic this guy is. Same answers month after month. I wish I had the ability to lie/convince people the way shady online poker sites can (or maybe I don't not sure

)

05-01-2013 , 03:53 PM

Jah Onion

Carpal \'Tunnel

Join Date: Oct 2008 Posts: 10,955

IMHO it gets exponentially easier to lie to/manipulate people the bigger your company is.
so get a large enough company and you prob won't have too many issues

05-01-2013 , 06:32 PM

#10

SenorKeeed

mew mew mew

Join Date: Jul 2006 Posts: 37,478

five stars

05-01-2013 , 07:33 PM

#11

-DJM-

centurion

Join Date: Apr 2007 Posts: 169

Gold. LOL.

05-01-2013 , 09:01 PM

#12

RealityCzech

newbie

Join Date: Aug 2012 Posts: 41

Boom

05-01-2013 , 09:24 PM

#13

WillCK

adept

Join Date: Mar 2010 Posts: 1,162

and the most often used phrase in Shanespeak:

*drum roll please*

"shoot me an email and I will chase this up for you with security/cashier/support/the devs"

This man has been chasing issues since time began.
He never seems to find what he is chasing though.

05-02-2013 , 05:30 AM

#14

raidalot

veteran

Join Date: Feb 2008 Posts: 2,182

Shane on Unfair Play Technology:

Quote:

Originally Posted by imjustshane

There is a plan in place to run an educational information blitz to properly explain this to all players so that players understand in detail how it will work and how they will be effected.

05-02-2013 , 05:34 AM

#15

macgyver72

grinder

Join Date: Apr 2008 Posts: 695

I'm pretty curious to see the response we'll never get

05-02-2013 , 01:02 PM

#16

okcthunderfan

grinder

Join Date: Jun 2012 Posts: 421

Lock should have a promotion where you get to go camping with Shane.

05-02-2013 , 01:05 PM

#17

LegitimizeMyFries

journeyman

Join Date: Dec 2009 Posts: 268

Quote:

Originally Posted by raidalot

Shane on Unfair Play Technology:

Originally Posted by imjustshane
There is a plan in place to run an educational information blitz to properly explain this to all players so that players understand in detail how it will work and how they will be effected.

looooool

Wow
amazing find
When did this blitz occur?
Probably at the same time as the explanation for the new cashier,
Or the improving cash out times,
Or the improvement they're focusing on making on the software,
Or the improving lock only tourney schedule and how it benefits us.
Or the new cash out system which will bring the value of locks dollar to 1.25

05-02-2013 , 05:48 PM

#18

reino

grinder

Join Date: Aug 2008 Posts: 568

Quote:

Originally Posted by okcthunderfan

Lock should have a promotion where you get to go camping with Shane.

LOL

05-02-2013 , 07:54 PM

#19

spectralradius

grinder

Join Date: Mar 2007 Posts: 515

Quote:

Originally Posted by okcthunderfan

Lock should have a promotion where you get to go camping with Shane and get to break his legs.

fyp

05-02-2013 , 10:44 PM

#20

Jah Onion

Carpal \'Tunnel

Join Date: Oct 2008 Posts: 10,955

GUESS WHAT WHEN YOU HAVE MAX WITHDRAWAL 10K AND IT COMES IN 2-3 MONTHS MAYBE U'RE FORCED TO STILL PLAY THERE BECAUSE U STILL HAVE MONEY THERE.

Sorry, not all of us are micro donks like you who snap withdraw their 300$ easily and are now being very ****-like on the forums

05-03-2013 , 11:12 AM

#21

LegitimizeMyFries

journeyman

Join Date: Dec 2009 Posts: 268

bump

05-03-2013 , 12:50 PM

#22

MicroDonky1

banned

Join Date: Mar 2013 Posts: 427

Quote:

Originally Posted by Jah Onion

Hey sorry to hear about your situation. Shane told me to tell you:

Quote:

Originally Posted by imjustshane

If you email me your details I can get this sorted for you.

05-03-2013 , 01:56 PM

#23

trb111

journeyman

Join Date: Feb 2010 Posts: 283

Looks like we may get some answers today
http://forumserver.twoplustwo.com/sh...php?p=38342834

05-03-2013 , 02:57 PM

#24

NoChopNinja

adept

Join Date: Jan 2011 Posts: 1,161

Quote:

Originally Posted by trb111

Looks like we may get some answers today
http://forumserver.twoplustwo.com/sh...php?p=38342834

Or Lock gets booted off the forums lol.

05-03-2013 , 03:14 PM

#25

Metalguru87

banned

Join Date: May 2012 Posts: 41

Quote:

Originally Posted by NoChopNinja

Or Lock gets booted off the forums lol.

This should have been done since a long time. But you know... what OUR money can buy... you have no idea! Advertising, Portugal trips, WSOP main event for their fan mcornick, etc etc

Personally, if they pay me back my money... ill use it to pay my ****ING BILLS !

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