Two Plus Two Publishing LLC Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > Internet Poker > Internet Poker > Lock Poker

Notices

Lock Poker Support forum for LockPoker.com

 
 
Thread Tools Display Modes
Old 12-24-2012, 01:42 PM   #91
adept
 
LivingOffZSun's Avatar
 
Join Date: May 2012
Location: Zzzz
Posts: 737
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by LivingOffZSun View Post
Stop giving these companies business. IMO, find Shane: throw him in a dark cell with large sexually frustrated inmates. Move up ladder, repeat process. Easy game.

http://forumserver.twoplustwo.com/19...money-1207507/

Lock owes me zero dollars at the moment. I discontinued my association with this **** show after they screwed me over March-June. Lock is a complete cash flow scam machine. Stop expecting them to not **** you over again and again. Stop expecting Shane to not screw you then tell you everything will be ok. He is a buffering machine.

This isn't hate, this is reality. Face it.
LivingOffZSun is offline  
Old 12-25-2012, 01:32 AM   #92
journeyman
 
Join Date: Jun 2012
Posts: 247
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by LivingOffZSun View Post
Lock owes me zero dollars at the moment. I discontinued my association with this **** show after they screwed me over March-June. Lock is a complete cash flow scam machine. Stop expecting them to not **** you over again and again. Stop expecting Shane to not screw you then tell you everything will be ok. He is a buffering machine.

This isn't hate, this is reality. Face it.
Very confusing post. If lock poker owes you no money, how are they a scam? Other than much longer cash out times than promised, do you have any other complaints?
The Horny Rhino is offline  
Old 12-25-2012, 03:12 AM   #93
veteran
 
Join Date: Mar 2010
Posts: 1,980
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by The Horny Rhino View Post
Very confusing post. If lock poker owes you no money, how are they a scam? Other than much longer cash out times than promised, do you have any other complaints?
Well, what he probably means is it took months to get his money, now he finally received it all he's saying he won't play anymore, and to be honest, let's face it, with good reason. I'll continue to play here, i admit it: the rakeback/bonuses and whatnot are too good to give up on, so overall, this site is still good to me. The cashout times do instill fear into me aswell, though, considering they may one day not be able to pay out at all, like many other sites before this..
Mccormick is offline  
Old 12-26-2012, 03:01 PM   #94
adept
 
nowitsover's Avatar
 
Join Date: Nov 2011
Location: New Jersey
Posts: 841
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Gotta to love Shane's continous delusional belief that Lock is not having cashout problem.

http://www.4flush.com/online-poker-n...l-speeds/11443

I nominate Shane for Lock's employee of the year award. His loyalty to Lock by continously insulting all other players on 2+2 with the notion that Lock processed payout for a majority of their players on time truly deserves the Lock Employee of the Year award.

At least Rizen knows not to make any more comments on 2+2. I too would like to nominate Rizen for Lock's year end award. The Best Disappearing Act by a Lock Employee award goes to Mr. Rizen.

Let us not forget Jennifer Larson. We nominate her for the WTF Brain Fart award. WTF are you doing to the Lock brand Jennifer Larson?

Kudos and cheers to Shane, Rizen and Jennifer Larson.

Quote:
Originally Posted by imjustshane View Post
I thought the thread I was referencing was started by the October guys?

I remember seeing a lot of those guys in there.

Last edited by nowitsover; 12-26-2012 at 03:13 PM.
nowitsover is offline  
Old 12-27-2012, 02:54 PM   #95
journeyman
 
Join Date: Dec 2009
Posts: 267
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Business day 25 without my skrill withdrawl.
Actual days is over 30
Thats a full 11 days over time. Almost double what the policy is.
Moreover, emailing support, I either receive a stock apology response,
Or, am told it will be passed onto a cashier, only too never hear from a cashier.
LegitimizeMyFries is offline  
Old 12-27-2012, 03:20 PM   #96
journeyman
 
Join Date: Dec 2009
Posts: 267
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Hello Jeff,

Thank you for your email.

Please note that the 14 business days does not include Saturdays and Sundays towards the count. We are working to resolve all player cashout requests as soon as we possibly can.

If you have any further queries please do not hesitate to contact us.

Kind regards,

Jake
---
CSR, Lock Support



Lock Support
DEC 13, 2012 | 05:17PM EST
Hello Jeff,

Thank you for your email.

We are working to resolve all player cashout requests as soon as we possibly can. Please bear with us during the processing time and we will have a resolution for you as soon as we possibly can.

Kind regards,

Jake
---
CSR, Lock Support

http://lockpoker.eu


Lock Support
DEC 13, 2012 | 06:34PM EST
Hello John,

Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier departmentís response may not be as quick as our front line support. Thanks in advance for your patience.

Kind regards,

Brian
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 17, 2012 | 07:19PM EST
Hello John,

Thank you for your email. Our cashier department will contact very shortly regarding this matter.

Our apologies for the inconvenience.

Thank you for your patience and understanding.


Please let us know if we can be of further assistance.

Kind Regards,

Jimmy
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 17, 2012 | 02:15PM EST
Hello John,

Thank you for your email.

Our cashier team will be in touch today. Apologies for the wait.

Please let us know if we can be of further assistance.

Kind Regards,

Geri
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu

THAT WAS 10 DAYS AGO

Lock Support
DEC 18, 2012 | 02:21AM EST
Hello John,

Thank you for your email. Sorry but Iím afraid I wouldnít have access to the tools needed to resolve this issue. Iím sorry for not being of more help but the relevant team will be in contact as soon as possible.

Please bear in mind that we cannot speed up the transaction as you wish, but I can assure you that we are doing everything we can to get your withdrawal processed and as soon as there is an update we will contact you immediately.

Please let us know if we can be of further assistance.
Kind Regards,
Billy
---
CSR, Lock Support

Lock Support
DEC 18, 2012 | 02:40AM EST
Hi John,

Thanks for your email, Your cashout is overdue and we regret the inconvenience.

You can expect the Cashier to be in touch with an update when they have completed their investigation.

Please let us know if we can be of further assistance.
Best Regards,
Murray

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 19, 2012 | 01:23PM EST
Hello John,

Thank you for your email. Sincere apologies for the delay with your Cashout, we'll chase this up with our Cashier team and you should hopefully see some progress soon.


Please let us know if we can be of further assistance.

Kind Regards,

Sean.



---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 19, 2012 | 01:43PM EST
Hello John,

Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier departmentís response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,

Sean.

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 21, 2012 | 09:15PM EST
Hello John

Thank you for your email and I understand your frustration. We know the situation is far from ideal. We do not want you to be experiencing a delay like this as It is not in your interest or ours. Getting on top of these delays is being treated as our highest priority right now and we are hoping you will not be waiting much longer. We will email you as soon as your funds have been sent. Unfortunately, until then it is just a matter of waiting. I apologize profusely for the obvious inconvenience this causes.


Please let us know if we can be of further assistance.

Kind Regards,

Liam
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 27, 2012 | 03:04PM EST
Hello,

Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier departmentís response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,

Chloe
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
LegitimizeMyFries is offline  
Old 12-27-2012, 03:40 PM   #97
journeyman
 
Join Date: Feb 2006
Posts: 203
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

I have never received nor seen a reply from the cashier in regards to withdrawals.

This is what Shane does not understand. You can't continuously tell people that the cashier dept will be in touch with them, when in fact they never have nor never will and not expect people to be really upset.

Someone or many people at Lock made the decision to have the support team tell people this, the support team didn't decide to start telling people this on their own.

This only adds insult to injury and shows exactly what kind of company this is and I hope people wake up and let this company go out of business or be bought out by someone who can actually run this type of business.
poguemahone1 is offline  
Old 12-27-2012, 03:43 PM   #98
journeyman
 
Join Date: Dec 2009
Posts: 267
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Its really just insane, so frustrating, so demoralizing, and yet we are made out to be the *******s for looking for our money. I get upset and I dont even know what else to do. ITs an absurdly helpless feeling and I'm dealing with 10k usd.
LegitimizeMyFries is offline  
Old 12-27-2012, 03:44 PM   #99
journeyman
 
Join Date: Dec 2009
Posts: 267
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Just fed different stories lies etc,
Told I'd hear from cashier in 48 hours, or today.
Never a response
Then a new person responds, doesn't bother to read previous emails in thread.
Gives stock responses
Nothing ever resolved, just the same spin
LegitimizeMyFries is offline  
Old 12-27-2012, 04:54 PM   #100
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,663
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by poguemahone1 View Post
I have never received nor seen a reply from the cashier in regards to withdrawals.

This is what Shane does not understand. You can't continuously tell people that the cashier dept will be in touch with them, when in fact they never have nor never will and not expect people to be really upset.

Someone or many people at Lock made the decision to have the support team tell people this, the support team didn't decide to start telling people this on their own.

This only adds insult to injury and shows exactly what kind of company this is and I hope people wake up and let this company go out of business or be bought out by someone who can actually run this type of business.
After seeing this message I went through your support logs as it sounded weird that you were getting no responses at all from the cashier team and I did notice something.

Throughout your case history there are several cases of support replying to you saying they have passed it over to the cashier team and they will get back to you. You then get contacted by a member of the cashier team who gives you an update.

Both the cashier and support teams use the same email signatures because they are all essentially part of the support team, I can tell which is which by the names but I can see how you might not realise.

Im also assuming you were expecting to be able to tell based on the information you got. Unfortunately because its through a 3rd party processor and not us dealing directly with WU there isnt always the detailed information that players would want, hence the vague responses that are given from the cashier team.
imjustshane is offline  
Old 12-27-2012, 05:06 PM   #101
Making my way
 
IHasTehNutz's Avatar
 
Join Date: Oct 2012
Location: Boat rockin'
Posts: 2,723
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

^^ Never going to get it, no matter how hard anyone tries. The fact that vague responses are given in ANY degree, in any circumstance, is just poor customer service and no amount of hiding behind "it's a third party processor" changes that. Lock, almost purposely it would seem, likes to create more work for themselves by being vague when they don't have to be - all the while continuing to make Lock look terrible in the public eye to anyone with half an inkling to find out about a room before joining...AND, to my own personal shagrin, devaluing the P2P value of their funds. Brilliant way to make everyone rely on Lock's awesome cashout services....

Hmmm...sounds like I may have stumbled onto something here.

And yes, I continue to put money on this site despite it all. I continue to dump funds because Lock's the only decent tournament room available right now. Once WPN slaughters the non-PS/FT market after their OSS series, hopefully they will add some decent tourneys to their schedule. Once that happens, what reason does anyone have to play on Lock anymore after their brilliant handling of recent events?

I was always one of the more vocal supporters of Lock when I joined 2+2. Played well, had pleasant experiences. I still have good talks with Shane, though we may disagree on certain fundamentals and I understand he's the spoke in the wheel and can't digress from the playbook much. But honestly, the way Lock Poker looks at players is just not conducive to how you treat people. It's that simple - to me, at least.

You might be able to get away with treating people like this if you had good payouts. But since Lock doesn't, shouldn't their #1 concern be keeping their players happy - especially those such as on 2+2 where their reputation can be easily misconstrued? I'm not talking about the fringe idiot whiners - I'm talking about the majority of decent 2+2'ers who are just irritated and feel shafted. Lock turns the other cheek to them, and it's just plain wrong.

That's all I got. I try to point out things respectfully, to get them across in a "let's work on this" sort of way. But at each turn, I get the same response. It's disappointing. But what else can a person do?

Well played, indeed.
IHasTehNutz is online now  
Old 12-27-2012, 05:10 PM   #102
journeyman
 
Join Date: Dec 2009
Posts: 267
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Well, I can't speak for the other poster, and you have decided not to answer my posts, so i'll just say that I haven't gotten a response from the cashier once on this matter related to the specific cash-out that I am inquiring about.
LegitimizeMyFries is offline  
Old 12-27-2012, 05:11 PM   #103
journeyman
 
Join Date: Dec 2009
Posts: 267
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

On other ones, I have received a response, and in a far more timely fashion, with regards to this cashout, I've been lied to about hearing from cashier, being told within 48 hours, or even told by support on a particular day that I will hear from them and still nothing.

What is there to say about that?
And this isn't W.U
Its skrill, to a row player.
LegitimizeMyFries is offline  
Old 12-27-2012, 05:15 PM   #104
journeyman
 
Join Date: Dec 2009
Posts: 267
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Also telling me third party processors are the problem (and passing the buck is the worst possible way to handle customer service, as anyone knows you accept the blame) is something the cashier could tell me very easily in one line on an email, rather then having me think I'm going to get a response from the cashier and never receive one.

And fwiw, I'm still not buying your story about 10-14 days for most players.

Thanks for a very disheartening demoralizing holidays. Expecting to receive my money in a 10-14 day time frame and being short cash this entire holiday season because I thought like most any other site online that I'd get my money in the aforementioned time frame.
LegitimizeMyFries is offline  
Old 12-27-2012, 05:15 PM   #105
journeyman
 
Join Date: Dec 2009
Posts: 267
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Thanks for not responding to anything I posted however, and responding to the responder of my post first.

Appreciated
LegitimizeMyFries is offline  

 
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -4. The time now is 04:58 PM.


Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0 ©2011, Crawlability, Inc.
Copyright © 2008-2010, Two Plus Two Interactive