Two Plus Two Publishing LLC Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > > >

Notices

Lock Poker Support forum for LockPoker.com

 
 
Thread Tools Display Modes
Old 01-04-2013, 09:46 PM   #151
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

1. Why has the problem gotten worse, when you stated it is only a small percentage that are backlogged?
The only updated information I have on the backlogged batches is that they are all at the highest priority, all with the processor just waiting on final confirmation and most definitely going out ahead of the new transactions.

2. Why was the last payment recorded here before Christmas?
This is a little confusing, aside from the WU that was obviously down for a period everything else had cashouts enroute so there should have been some coming through. I think being the holidays makes this hard to judge properly since it really is the low season for online poker with the fewest players around and online.

3. Is it possible to get Management, the Cashier Dept or Jennifer herself to make a public statement about this here or anywhere?
There are lots of calls for Jennifer to comment on here but its just not going to happen.


4. Is Jennifer and the management aware of this situation?
Most definitely, Jen is very hands on and is always working with the cashier manager to improve both the options we have and how they are functioning. I also ensure to keep her in the loop with the problems here especially the cashout problems.

5. Why was the WU option brought back before ANY of the october backlog was cleared? (Not one person has reported being paid since before Christmas)
The new cashouts are in queue behind the outstanding payments, WU was brought back live because the dev work in moving it to the new processor was complete and it was ready to go. Ive been told the processor is all setup now and the MTCN's should start arriving very very shortly

6. Has your processor told you why there is a problem with so many cashouts? If so, what are they telling you?
Very little. This has been brought up before, players assume there is all this extra information we are getting and witholding. But the truth is we pass along what is given to us.
imjustshane is offline  
Old 01-04-2013, 09:53 PM   #152
AirborneSapper9845
self-banned
 
Join Date: Jan 2010
Posts: 1,452
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Remember guys - the reason FTP and PS had fast deposits and cashouts was they bribed a small Utah bank to process and code transactions. We are in a post UIEGA and post black friday world.

That being said, for Lock to not pay out ROW players in a timely fashion is pretty absurd. There shouldn't be any reason for this.

And for US players, Lock does need better communication no doubt.
AirborneSapper9845 is offline  
Old 01-04-2013, 09:57 PM   #153
Mccormick
old hand
 
Join Date: Mar 2010
Posts: 1,982
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by imjustshane View Post
I think being the holidays makes this hard to judge properly since it really is the low season for online poker with the fewest players around and online.
Is it, really? wow. Would make most sense to me if this would be the high season for online poker? :s Cold outside = sit inside and play a game of poker instead?

The FLH tables sure are more filled today than usual..

can't really comment on NLHE.
Mccormick is offline  
Old 01-04-2013, 10:02 PM   #154
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by Mccormick View Post
Is it, really? wow. Would make most sense to me if this would be the high season for online poker? :s Cold outside = sit inside and play a game of poker instead?

The FLH tables sure are more filled today than usual..

can't really comment on NLHE.
I once had to try to explain the yearly ebb and flow and graphed out 5 years of monthly revenue data and made a near graph to cross reference it all and there were some very obvious annual patterns.

Holidays are quieter then when ramp to what is traditionally the busiest time of the year.
imjustshane is offline  
Old 01-04-2013, 10:13 PM   #155
Mccormick
old hand
 
Join Date: Mar 2010
Posts: 1,982
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Wow.. first thing that comes to my mind is how brilliant some promotion of one of your competitors is.. i just know it has to have been built with all of this in mind..

basically the promo started in november and runs through the end of january, in this timeframe you can unlock prizes the higher you rake in this timeframe.

Since it starts in november (high season) you get lots of people in, who then all possibly keep playing more through the rest of this time to unlock more prizes, whereas otherwise they may have gone more inactive..?

just a crazy thought maybe i'm looking too deep into it lol, maybe you know what promo i'm talking about
Mccormick is offline  
Old 01-04-2013, 10:22 PM   #156
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by Mccormick View Post
Wow.. first thing that comes to my mind is how brilliant some promotion of one of your competitors is.. i just know it has to have been built with all of this in mind..

basically the promo started in november and runs through the end of january, in this timeframe you can unlock prizes the higher you rake in this timeframe.

Since it starts in november (high season) you get lots of people in, who then all possibly keep playing more through the rest of this time to unlock more prizes, whereas otherwise they may have gone more inactive..?

just a crazy thought maybe i'm looking too deep into it lol, maybe you know what promo i'm talking about
Its nice when people actually use that data. At the time I brought it up it was completely ignored, I was told it wasnt true. (despite having the numbers and graphs right there)
imjustshane is offline  
Old 01-04-2013, 11:33 PM   #157
thatmediaguy
centurion
 
Join Date: Apr 2011
Posts: 152
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

$100 dollar bet that Lock folds or is shut down before this year is up. Who wants to take me up on that?
thatmediaguy is offline  
Old 01-04-2013, 11:38 PM   #158
Mccormick
old hand
 
Join Date: Mar 2010
Posts: 1,982
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by thatmediaguy View Post
$100 dollar bet that Lock folds or is shut down before this year is up. Who wants to take me up on that?
I'll do it.
Mccormick is offline  
Old 01-04-2013, 11:46 PM   #159
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by thatmediaguy View Post
$100 dollar bet that Lock folds or is shut down before this year is up. Who wants to take me up on that?
Is it ethical for me to take this bet?
imjustshane is offline  
Old 01-04-2013, 11:49 PM   #160
thatmediaguy
centurion
 
Join Date: Apr 2011
Posts: 152
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Mccormick we will setup an escrow.

imjustshane... of course, but your money goes in escrow first.
thatmediaguy is offline  
Old 01-04-2013, 11:57 PM   #161
NoKlue1234
centurion
 
Join Date: Dec 2009
Posts: 149
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

3. Is it possible to get Management, the Cashier Dept or Jennifer herself to make a public statement about this here or anywhere?
There are lots of calls for Jennifer to comment on here but its just not going to happen.



To me, that is a problem. I get every business goes through issues where customer service is not at its peak. But after reading everything day in and day out with all of the issues....and someone Higher than Shane refuses to address/ignores it to a WELL KNOWN COMMUNITY within the industry...

THAT IS REASON #1 I dont TRUST lock and will not play their once I get my money.
NoKlue1234 is offline  
Old 01-05-2013, 12:00 AM   #162
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by NoKlue1234 View Post
3. Is it possible to get Management, the Cashier Dept or Jennifer herself to make a public statement about this here or anywhere?
There are lots of calls for Jennifer to comment on here but its just not going to happen.



To me, that is a problem. I get every business goes through issues where customer service is not at its peak. But after reading everything day in and day out with all of the issues....and someone Higher than Shane refuses to address/ignores it to a WELL KNOWN COMMUNITY within the industry...

THAT IS REASON #1 I dont TRUST lock and will not play their once I get my money.
Jennifer isn't the first CEO that has declined the opportunity to post on 2+2 and she wont be the last. Im not sure thats a great indicator of much.

Aside from Hero which was an extremely small team how many CEO's have we had actively participate here?
imjustshane is offline  
Old 01-05-2013, 12:07 AM   #163
thatmediaguy
centurion
 
Join Date: Apr 2011
Posts: 152
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by NoKlue1234 View Post
3. Is it possible to get Management, the Cashier Dept or Jennifer herself to make a public statement about this here or anywhere?
There are lots of calls for Jennifer to comment on here but its just not going to happen.



To me, that is a problem. I get every business goes through issues where customer service is not at its peak. But after reading everything day in and day out with all of the issues....and someone Higher than Shane refuses to address/ignores it to a WELL KNOWN COMMUNITY within the industry...

THAT IS REASON #1 I dont TRUST lock and will not play their once I get my money.
Shane's a lackey, he doesn't really know anything. He has no way of knowing that like fulltilt, lock is a pyramid scheme. He is basically their social media "expert".

Shane is on here to make it look like Lock cares, they don't. I do however believe they pay out and without problems to players outside the United States, probably using US deposits to do it. U.S. citizens have no legal recourse playing on lock. Lock can rob every single person blind and there is not a thing you can do about it. The attorney general will basically tell you, that you knew you were not suppose to be funding illegal gambling operations.

Of course there are plans for some things to be rectified.
thatmediaguy is offline  
Old 01-05-2013, 12:12 AM   #164
umakenocentsbro
grinder
 
umakenocentsbro's Avatar
 
Join Date: Sep 2012
Posts: 680
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

so shane the last 3 weeks, i have been told by support expect my moneybookers to arrive in the next week, so that is a blatant lie every time?
umakenocentsbro is offline  
Old 01-05-2013, 02:06 AM   #165
LegitimizeMyFries
journeyman
 
Join Date: Dec 2009
Posts: 268
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Good to c this thread bring something positive. Nicer
2 c Shane decide he is just gonna ignore the thread starter but answer just about everyone else.

Thanks for that.

No cents it seems there is no intent on addressing or re addressing the main thrust of this thread which was non us and specifically skrill withdrawals. Instead he decided to wax poetic about a study he conducted on the highest volume playing time in a calender year.

Last edited by LegitimizeMyFries; 01-05-2013 at 02:09 AM. Reason: Cool stats bro
LegitimizeMyFries is offline  
Old 01-05-2013, 09:19 AM   #166
Mccormick
old hand
 
Join Date: Mar 2010
Posts: 1,982
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

That's not really fair, that was really me derailing the thread not him. Sorry.
Mccormick is offline  
Old 01-05-2013, 02:57 PM   #167
gyuri
stranger
 
Join Date: Nov 2012
Posts: 5
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Shane (and some other users), What are You talking about???
This thread is about NON U.S PLAYERS withdrawal issues. That mean (as first) SKRILL payout!!!!
Dont talk about WU, and same. Talk about SKRIL!!!!
Why Im waiting now more than 40 days for my money??? To my Skrill acoount. Money MUST be processed immediatly, if its segregated money. That mean, its NOT. That mean Your bank accounts will be frozen, and You will bankrupt! That the "nice" situation.
Shane, come on and talk about this! About SKRILL PAYOUT DELAYS!!!
gyuri is offline  
Old 01-05-2013, 03:08 PM   #168
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by gyuri View Post
Shane (and some other users), What are You talking about???
This thread is about NON U.S PLAYERS withdrawal issues. That mean (as first) SKRILL payout!!!!
Dont talk about WU, and same. Talk about SKRIL!!!!
Why Im waiting now more than 40 days for my money??? To my Skrill acoount. Money MUST be processed immediatly, if its segregated money. That mean, its NOT. That mean Your bank accounts will be frozen, and You will bankrupt! That the "nice" situation.
Shane, come on and talk about this! About SKRILL PAYOUT DELAYS!!!
I have spoken about this already but I will say it again.

There is the assumption that the money all sits in this one big skrill account waiting for deposits and the slowness of processing for US players shouldnt affect it in any way.

Its hard without being able to go into the details of processing, but thats about as beast I can say it.
imjustshane is offline  
Old 01-05-2013, 03:14 PM   #169
nowitsover
adept
 
nowitsover's Avatar
 
Join Date: Nov 2011
Location: New Jersey
Posts: 1,076
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

What a lame explanation?

The assumption is that Lock's Skrill account has no money. Lock is waiting on new deposits to come in. After the executives get their shares and payout to their employees, the difference is deposited to Lock's Skrill account. Then and only then will they start paying the backlog Skrill payouts request.

I think I like my explanation a bit better.

Quote:
Originally Posted by imjustshane View Post
I have spoken about this already but I will say it again.

There is the assumption that the money all sits in this one big skrill account waiting for deposits and the slowness of processing for US players shouldnt affect it in any way.

Its hard without being able to go into the details of processing, but thats about as beast I can say it.
nowitsover is offline  
Old 01-05-2013, 03:29 PM   #170
LegitimizeMyFries
journeyman
 
Join Date: Dec 2009
Posts: 268
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

How can you set a processing time of 7-15 days when the processing explanation is so complicated and secretive that you can't share it?

How can you continue to keep a time of 7-15 days when no one is getting there money in that time...or if its even 25 - 30 percent of the people, which, I still don't believe is an accurate representation for how often people are getting skrill.

I've made 3 cash-outs since september, and that's because each one takes a month. What...I'm just running bad on processing time...please, give me a break.

There is so much contradiction and hypocrisy, its absurd.

Yet you continually come in here with ambiguous information and somehow find a way to justify the processing times you have espoused now for a while when they simply don't cut it.

Moreover, what does sending these complains to the cashier do...when the cashier only gets a limited amount of information from your processor...and how can you explain the processing process, when you said you don't get the necessary answers from your processor either?
LegitimizeMyFries is offline  
Old 01-05-2013, 03:30 PM   #171
LegitimizeMyFries
journeyman
 
Join Date: Dec 2009
Posts: 268
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Also, I predicted weeks ago that the holidays would end up being used as an excuse and low and behold, of course they were...when the reality is, no other site in the world had a hiccup in processing times over the holidays or tried to use that to justify slow payment processing. Why should this site get a different set of rules when other sites that let americans play didn't need one.
LegitimizeMyFries is offline  
Old 01-05-2013, 03:36 PM   #172
jamthe3
banned
 
Join Date: Dec 2006
Posts: 1,270
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by imjustshane View Post
I have spoken about this already but I will say it again.

There is the assumption that the money all sits in this one big skrill account waiting for deposits and the slowness of processing for US players shouldnt affect it in any way.

Its hard without being able to go into the details of processing, but thats about as beast I can say it.
Would it be possible to have more than one processor perhaps to handle to two different categories? Honestly don't know if that would even make a difference, but on the surface it seems at least that it might. Why don't ya'all just buy the people who are backlogged some gdmp's. I know that would require a bit of effort, but if its a small amount of people might be worth it to get them their money. WU doesn't take all that long so it would seem these transactions haven't really gone through and with the funds being segregated the money should still be available. I'm sure at this point few would be disenchanted with paying the $4.95 back to you per money pack.

Just a possible suggestion to maybe put out these fires
jamthe3 is offline  
Old 01-05-2013, 03:36 PM   #173
nowitsover
adept
 
nowitsover's Avatar
 
Join Date: Nov 2011
Location: New Jersey
Posts: 1,076
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

I vote Jennifer Lawson for CEO of the year.

Jennifer feels there is no need to make a statement about the current outstanding backlogs in Lock cashout because she is the CEO and do not feel she should talk to the peon customers.

Kudos to Jennifer Lawson.

Quote:
Originally Posted by imjustshane View Post
Jennifer isn't the first CEO that has declined the opportunity to post on 2+2 and she wont be the last. Im not sure thats a great indicator of much.

Aside from Hero which was an extremely small team how many CEO's have we had actively participate here?
nowitsover is offline  
Old 01-05-2013, 03:50 PM   #174
LegitimizeMyFries
journeyman
 
Join Date: Dec 2009
Posts: 268
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Originally Posted by imjustshane
Jennifer isn't the first CEO that has declined the opportunity to post on 2+2 and she wont be the last. Im not sure thats a great indicator of much.

Aside from Hero which was an extremely small team how many CEO's have we had actively participate here?

Hold yourself to your own standards, not that of another site.

Other sites don't have the litany of problems you face nearly as often as you face them.

One of the weaker moves to compare yourself to other sites and other CEOs.
LegitimizeMyFries is offline  
Old 01-05-2013, 03:56 PM   #175
nowitsover
adept
 
nowitsover's Avatar
 
Join Date: Nov 2011
Location: New Jersey
Posts: 1,076
Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

pretty sure Shane will not reply back on this post.

we already know Rizen is MIA.

absolutely sure Jennifer Lawson will not post on 2+2.

what a joke of a site.

what a joke of a management team.

Also can somebody fire Mary (Lock's cashier team)? She is as worthless as Lock management.

Mary said my check is enroute in 4 different emails. It would have arrive by now even if it was delivered from Curacao via a blind pigeon. Also each time she would say your check is enroute to my home address (and she would show my address in the email) trying to make it seem legit. I gave her the benefit of the doubt the first time around. Subsequent emails... were just the same bs stall and wait game.

Quote:
Originally Posted by LegitimizeMyFries View Post
Originally Posted by imjustshane
Jennifer isn't the first CEO that has declined the opportunity to post on 2+2 and she wont be the last. Im not sure thats a great indicator of much.

Aside from Hero which was an extremely small team how many CEO's have we had actively participate here?

Hold yourself to your own standards, not that of another site.

Other sites don't have the litany of problems you face nearly as often as you face them.

One of the weaker moves to compare yourself to other sites and other CEOs.

Last edited by nowitsover; 01-05-2013 at 04:02 PM.
nowitsover is offline  

 
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 06:32 AM.


Powered by vBulletin®
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
Search Engine Optimisation provided by DragonByte SEO v2.0.33 (Pro) - vBulletin Mods & Addons Copyright © 2016 DragonByte Technologies Ltd.
Copyright ę 2008-2010, Two Plus Two Interactive
 
Poker Players - Streaming Live Online