trololololol

bump

bump

In before Shane is Jennifer Larsen and there is no money

hahaha, I was thinking the same thing

Not good when the site rep is acting like Baghdad Bob or David Brenes

Over 30 days now ... but the lock customer rep see's no need to address any of the questions/issues brought up in this thread.
Solid.

That is funny

This is ridiculous.

Not sure why ROW people are even playing on this network - kind of baffled. I wouldn't even consider it, but as an american I have like 2-3 choices of networks and they are all terrible. Cake/Lock/Revolution has had MAJOR cashout issues for a long long time now. Even a year or two ago when Lee Jones was running things, checks were taking 2-3 months regularly, and sometimes they bounced.

Basically when you're running every cashout through 5 shady intermediaries in the Phillippines, and you're waiting on new deposits to pay out players, things take a LONG time.

If I ever get paid I'm going to use the money to tea bag shane and all other lock supporters

Cross posting this from the cash out thread.

Same person from lock cashier support emailing twice,
One the 28th of Dec one the 4th of Jan

Notice in the first email I was told I"d get my payout within a week.
That week passed. I did not get my payout
Notice in the second email, the time frame is now more ambiguous,
changing from a week, to very soon, and also, rather then just an influx of payments, its an influx during the holiday season.

So now I'm waiting longer, and not aware of exactly how long.
Fwiw, my payment was authorized over two weeks ago, so that also isn't new news and doesn't make me feel like this is going to get processed any quicker


DEC 28, 2012 | 04:03PM EST
Hello,

Sorry for the delay.

Due to an influx in payout requests we have been experiencing delays.

Our Cashier had informed me that your payout has been Authorized and you should receive your payout in the next week or so.


Thank you so much for your patience.
Many thanks,


JAN 04, 2013 | 11:02PM EST
Hello,

Our apologies. Due to an influx in payout requests and the holiday period we have been experiencing delays.

Our Cashier had informed me that your payout has been Authorized and you should receive this very soon.

Thank you so much for your patience.
Many thanks,



---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu

Don't you agree it's quite likely they indeed *did* get a big influx during the holiday season, though? I don't think they're lying to you.

Still sucks major balls though, obviously..

imjustshane
Lock Poker Representative
Last Activity: Today 09:17 AM

keep hiding this stuff will just work itself out and you can continue to ignore customers with real issues

I said it before... Shane will only reply to post where customers are having deposit issues. He is sick and tired of all the cashout complaints by a minority group of individuals like you and myself.

3K Check
Requested 10/8
Approved 11/29
Processed 12/8
Received ??? - According to Lock Cashier team, it will come shortly. LMFAO

In all fairness to Shane, I'm pretty certain there's not much he can do about it. He really is just a sounding board and can send emails to appropriate people, but really, what would you have him do?

And yes, I'm one of the people still waiting on money from October...

cant shane just get a new cashier?

If your line of work is customer service and you are in charge
Of this forum then it is your job to respond to ppl not say nothing and that includes dealin with people who you may not want to deal
With.

It's not my fault that he works for a company that has serious issues it is my
Problem that this same company is lying and misrepresenting cash out times and withholding my money and many others for far longer then rationally
Explainable and he hasn't even explained why in skrills case.

He actually has. His 'explanation' is payment processing altogether is hard right now, and thus ROW / Skrill cashouts suffer aswell. Why other poker sites manage to do it perfectly fine, remains a mystery however. Therefore, there's only 2 logical explanations to follow: either he's flat out lying OR he's leaving out vital information as to why they can't do it. To me, both options are basically lying in any case, but make of it what you will.

As an official representative of a sponsored forum, I'd expect at least an update saying he's aware of the concerns and hopes to bring a better update in the near future (assuming his update is: no update, your cashout is still SOL in limbo). Being silent is just a joke. You don't have to pay an official site representative to be silent when faced with adversity.

agreed.

Bottom line is I expect communication from a site representative even if the communication is bad news or no additional news.

The problem Im faced with is the answers I have are the same answers that the support team have been giving.

This leaves me stuck between a rock and a hard place. If I give the updates Im in trouble for giving stock answers or worse lying and hiding things (as per the thread title) or if I say nothing then Im ignoring peoples concerns.

I have continued to give the general updates where applicable but I know that telling players that we are just waiting on the processor to send back the MTCN's doesnt help anyone sleep better at night or put food on their table.

I dont continue to take the posts to the cashier manager, they do continue to promise me that the outstanding WU transfers especially are marked with the highest priority and we are just waiting on the MTCN's to come back and that should be very soon. But again that comforts no one.

I have resigned myself to the fact that until those cases are cleared up it will be impossible to restore order here, some people have been waiting for their cashouts longer than they should have and that makes them angry. Hell it would make anyone angry. The only real solution is for those peoples cashouts to finally land in their hand and I have no direct control over that all I can do is to continue to read everyones posts and continue to flood the cashier manager with them.

That's about the first sincere post I've read from you Shane and I think if you keep doing that then you will be perceived far better than you are now.

At least you are now admitting that this is a serious issue.

I think you should address this issue daily until resolved and answer all legitimate questions in the best way you can.

We all know there are things you can't share and things you don't know and that you have limited power and ability to rectify the sitation.

If you are going to represent a site that has a serious problem right now, you can't just keep sweeping it under the rug and ignoring it.

1. Why has the problem gotten worse, when you stated it is only a small percentage that are backlogged?

2. Why was the last payment recorded here before Chrismas?

3. Is it possible to get Management, the Cashier Dept or Jennifer herself to make a public statement about this here or anywhere?

4. Is Jennifer and the management aware of this situation?

5. Why was the WU option brought back before ANY of the october backlog was cleared? (Not one person has reported being paid since before Christmas)

6. Has your processor told you why there is a problem with so many cashouts? If so, what are they telling you?

Keep doing the bold, but stay active in these threads as well (considering it's the difficult job you have signed on to ).

Also, how come we're talking about WU when this thread is related to Skrill cashouts?

Thanks for responding btw. Personally, I appreciate it.

Thanks for the response,
Really tragic that you waited this long to break a silence ITT.
Speaks volumes about how you are doing your job.
Really cool to just read my posts and continually ignore them cause you felt that your lack of updates didn't warrant a response.
Any respectable adult knows communication trumps silence even with no better updates.
Its just like someone who owes you money ignoring you if they don't have it when, the reality is communication should be even better in those cases.

Oh and you haven't ever really updated the situation as it relates to Skrill, hence Non-U.S players.