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Old 12-27-2012, 06:06 PM   #101
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

^^ Never going to get it, no matter how hard anyone tries. The fact that vague responses are given in ANY degree, in any circumstance, is just poor customer service and no amount of hiding behind "it's a third party processor" changes that. Lock, almost purposely it would seem, likes to create more work for themselves by being vague when they don't have to be - all the while continuing to make Lock look terrible in the public eye to anyone with half an inkling to find out about a room before joining...AND, to my own personal shagrin, devaluing the P2P value of their funds. Brilliant way to make everyone rely on Lock's awesome cashout services....

Hmmm...sounds like I may have stumbled onto something here.

And yes, I continue to put money on this site despite it all. I continue to dump funds because Lock's the only decent tournament room available right now. Once WPN slaughters the non-PS/FT market after their OSS series, hopefully they will add some decent tourneys to their schedule. Once that happens, what reason does anyone have to play on Lock anymore after their brilliant handling of recent events?

I was always one of the more vocal supporters of Lock when I joined 2+2. Played well, had pleasant experiences. I still have good talks with Shane, though we may disagree on certain fundamentals and I understand he's the spoke in the wheel and can't digress from the playbook much. But honestly, the way Lock Poker looks at players is just not conducive to how you treat people. It's that simple - to me, at least.

You might be able to get away with treating people like this if you had good payouts. But since Lock doesn't, shouldn't their #1 concern be keeping their players happy - especially those such as on 2+2 where their reputation can be easily misconstrued? I'm not talking about the fringe idiot whiners - I'm talking about the majority of decent 2+2'ers who are just irritated and feel shafted. Lock turns the other cheek to them, and it's just plain wrong.

That's all I got. I try to point out things respectfully, to get them across in a "let's work on this" sort of way. But at each turn, I get the same response. It's disappointing. But what else can a person do?

Well played, indeed.
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Old 12-27-2012, 06:10 PM   #102
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Well, I can't speak for the other poster, and you have decided not to answer my posts, so i'll just say that I haven't gotten a response from the cashier once on this matter related to the specific cash-out that I am inquiring about.
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Old 12-27-2012, 06:11 PM   #103
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

On other ones, I have received a response, and in a far more timely fashion, with regards to this cashout, I've been lied to about hearing from cashier, being told within 48 hours, or even told by support on a particular day that I will hear from them and still nothing.

What is there to say about that?
And this isn't W.U
Its skrill, to a row player.
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Old 12-27-2012, 06:15 PM   #104
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Also telling me third party processors are the problem (and passing the buck is the worst possible way to handle customer service, as anyone knows you accept the blame) is something the cashier could tell me very easily in one line on an email, rather then having me think I'm going to get a response from the cashier and never receive one.

And fwiw, I'm still not buying your story about 10-14 days for most players.

Thanks for a very disheartening demoralizing holidays. Expecting to receive my money in a 10-14 day time frame and being short cash this entire holiday season because I thought like most any other site online that I'd get my money in the aforementioned time frame.
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Old 12-27-2012, 06:15 PM   #105
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Thanks for not responding to anything I posted however, and responding to the responder of my post first.

Appreciated
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Old 12-27-2012, 06:21 PM   #106
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Shane is very selective in responding.

I am so done with this site.

Just waiting on my 3K check. Was told it will be here shortly.

Requested 10/8
Approved 11/29
Processed 12/8
Received Shortly ???

Quote:
Originally Posted by LegitimizeMyFries View Post
Thanks for not responding to anything I posted however, and responding to the responder of my post first.

Appreciated
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Old 12-27-2012, 06:40 PM   #107
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by imjustshane View Post
After seeing this message I went through your support logs as it sounded weird that you were getting no responses at all from the cashier team and I did notice something.

Throughout your case history there are several cases of support replying to you saying they have passed it over to the cashier team and they will get back to you. You then get contacted by a member of the cashier team who gives you an update.

Both the cashier and support teams use the same email signatures because they are all essentially part of the support team, I can tell which is which by the names but I can see how you might not realise.

Im also assuming you were expecting to be able to tell based on the information you got. Unfortunately because its through a 3rd party processor and not us dealing directly with WU there isnt always the detailed information that players would want, hence the vague responses that are given from the cashier team.
Shane, this is indicative of what's wrong with your company. How would I possibly realize the cashier dept ever contacted me if the signatures are the same as front line customer support? Every email I've received regarding my withdrawal is signed, "CSR, Lock Support"

On the other hand, I have had issues with deposits and support told me they were sending my email to the cashier dept and they would get back to me. Sure enough, the cashier dept got back to me with a different signature.

So, you're telling us that the front line support and the cashier dept use the same signature when it applies to withdrawals, but the cashier dept uses a different signature, showing clearly they are the cashier dept., for deposits?

These horrible management decisions keep being made by your company. How easily avoided a lot of the disgust toward Lock would be with someone making some solid decisions.

I appreciate you trying to explain these things as you understand or know them to be, but for the love of poker, please, please fire, get rid of, can whoever it is who is making these awful business decisions.

For instance, the happy hour thing. Such a simple concept and promo, been done before at other sites, yet Lock get's it so wrong and has everyone confused.
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Old 12-27-2012, 06:48 PM   #108
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

The best promo Lock can do is to pay their customer on time.

How about seeing that promo Shane?

Quote:
Originally Posted by poguemahone1 View Post
For instance, the happy hour thing. Such a simple concept and promo, been done before at other sites, yet Lock get's it so wrong and has everyone confused.
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Old 12-27-2012, 06:55 PM   #109
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Fwiw, The few times that cashier has responded to me its been with a different signature as well.
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Old 12-27-2012, 09:22 PM   #110
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by LegitimizeMyFries View Post
Business day 25 without my skrill withdrawl.
Actual days is over 30
Thats a full 11 days over time. Almost double what the policy is.
Moreover, emailing support, I either receive a stock apology response,
Or, am told it will be passed onto a cashier, only too never hear from a cashier.
lol, skill should be same day, no question about it. every other site, other than merge, never takes more than a few hours. what could possibly be holding these skrill cashouts up? im assuming all you have to do is approve it? how long does that really take? what is really going on here?
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Old 12-27-2012, 09:37 PM   #111
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

isn't it obvious?

I am a US player and I understand a few weeks in processing check payment but when you take 5 weeks to payout to ROW players... what is that telling you?

Just a few more weeks until i get my $3000 check (requested 10/8). Once I do... I am done with Lock poker.

Maybe segregated accounts is not so much segregated. I mean... it probably took a lot of money to buy the Cake network. Wouldn't surprise me one bit if Lock use player's funds for this purchase. I have no proof of this and this is just my opinion. But hell, it is sounds pretty reasonable given that Lock can't even pay out to ROW players on time.

Quote:
Originally Posted by sirswish6 View Post
lol, skill should be same day, no question about it. every other site, other than merge, never takes more than a few hours. what could possibly be holding these skrill cashouts up? im assuming all you have to do is approve it? how long does that really take? what is really going on here?

Last edited by nowitsover; 12-27-2012 at 09:53 PM.
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Old 12-28-2012, 01:24 AM   #112
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

After two weeks of emailing, and having to take a tone I'd never want to take with my affiliate I did receive a response from cashier, from an email account clearly titled Lock Cashier.
The Cashier DID NOT focus on the cash-out in question,
Instead he focused on my most recent cash out, from less then a week ago and fed me the same line of 7-14 days.
So cashier neglected to answer any of my inquiries from the 10's of emails I sent to support specifically referencing a withdrawal from Nov 25th countless times.

Its almost surreal the service, blind leading the blind
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Old 12-28-2012, 01:12 PM   #113
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Still waiting on Imjustshane to answer the many things Ive post itt since yesterday.
Noticing answering many other questions all over the forum.

Namely,

How it has been 25 days not 7-14

How I was told I'd hear from cashier today on Dec 17th and never did

How cashier did respond to me 10 days after they were suppose to and about 2 week after I began emailing, only to respond about a completely unrelated cash-out that had been processed this week.

How support sends stock reply emails and doesn't read over the preceding correspondence.

How many times can the cash out policy be defended when the evidence is clearly piling up that there are big issues

Last edited by LegitimizeMyFries; 12-28-2012 at 01:21 PM. Reason: Just to point out some of the many issues
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Old 12-29-2012, 02:48 AM   #114
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Damn Shane.
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Old 12-30-2012, 12:14 AM   #115
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Nah its cool, ignore it.
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Old 12-30-2012, 04:31 AM   #116
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

i have hit 37 days now for max skrill cashout which was meant to be in the next batch about 6 times
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Old 12-30-2012, 05:12 AM   #117
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by umakenocentsbro View Post
i have hit 37 days now for max skrill cashout which was meant to be in the next batch about 6 times
37 days for Skrill? oh my .. only getting longer rather than shorter.. my last one was i think 32 days (epic long aswell ofc) but 37 days AND COUNTING obviously.. jesus..
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Old 12-30-2012, 12:22 PM   #118
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

wish it would take 37 days to get a check for US players...

my 3K check was requested on 10/8

today is 12/30 still no check...

Happy fraking New Year Lock

Quote:
Originally Posted by Mccormick View Post
37 days for Skrill? oh my .. only getting longer rather than shorter.. my last one was i think 32 days (epic long aswell ofc) but 37 days AND COUNTING obviously.. jesus..
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Old 12-30-2012, 03:03 PM   #119
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by umakenocentsbro View Post
i have hit 37 days now for max skrill cashout which was meant to be in the next batch about 6 times

Ya but you are in the minority, so its not a huge issue.
Most of the skrill cash-outs have been processed on time, in 7-14 business days.
Somehow though everyone on these forums is just experiencing longer wait times and its purely coincidental. If everyone had this problem everyone would post on 2+2
This is just a temporary blip...which would explain all the other cross posts to other threads about the same problems.
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Old 12-30-2012, 04:06 PM   #120
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Maybe the people who are getting their Lock cashouts on time should spend their money on not being imaginary.
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Old 12-30-2012, 08:11 PM   #121
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by LegitimizeMyFries View Post
Ya but you are in the minority, so its not a huge issue.
Most of the skrill cash-outs have been processed on time, in 7-14 business days.
Somehow though everyone on these forums is just experiencing longer wait times and its purely coincidental. If everyone had this problem everyone would post on 2+2
This is just a temporary blip...which would explain all the other cross posts to other threads about the same problems.
hahah are you serious minority... anyone who is cashing over $500 has waited over 30 days I no pretty much every reg on the site and everyone single person has been 30_35 days so don't say minority ,,, just cause you cashout 50$ and get it in 14 days doesn't mean we all do
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Old 12-30-2012, 08:17 PM   #122
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by umakenocentsbro View Post
hahah are you serious minority... anyone who is cashing over $500 has waited over 30 days I no pretty much every reg on the site and everyone single person has been 30_35 days so don't say minority ,,, just cause you cashout 50$ and get it in 14 days doesn't mean we all do
His post was obviously sarcastic

and I mean OBVIOUSLY
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Old 12-30-2012, 09:09 PM   #123
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by poguemahone1 View Post
His post was obviously sarcastic

and I mean OBVIOUSLY
True story.

I'm with you bud.

Last edited by LegitimizeMyFries; 12-30-2012 at 09:17 PM. Reason: Keep in mind I made the thread...
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Old 12-30-2012, 09:43 PM   #124
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Also my cashout is for 10k...try to breathe bro.
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Old 12-30-2012, 11:51 PM   #125
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by LegitimizeMyFries View Post
True story.

I'm with you bud.
my bad apologies
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