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Old 12-20-2012, 04:23 PM   #46
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Only if you include the 30+ wait ones from Oktober aswell, ofcourse.
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Old 12-20-2012, 04:30 PM   #47
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

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Originally Posted by Mccormick View Post
Only if you include the 30+ wait ones from Oktober aswell, ofcourse.
I thought the thread I was referencing was started by the October guys?

I remember seeing a lot of those guys in there.
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Old 12-20-2012, 05:10 PM   #48
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

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Originally Posted by imjustshane View Post
I thought the thread I was referencing was started by the October guys?

I remember seeing a lot of those guys in there.
I think it's wonderful that people are ACTUALLY receiving money, but what's taking so long for the rest of us. I think 53 days total was the longest I've seen it take to receive a WU withdrawal (out of those who came back to post after they got their money). I'm on day 48 myself and there are still plenty of guys in front of me. The holidays are next week. This will only extend the process further. By the time some of us receive our money (if we do), we'll be looking at 60 to 70+ days to get paid.
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Old 12-20-2012, 05:11 PM   #49
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

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Originally Posted by Mccormick View Post
If not every player is having cashout issues, could you please explain the discrepancies? Why is one person (for example me) consistently having to wait 30+ days for a cashout, and then apparantly some others only 2 days or whatever? (i haven't seen any reports of these people, but you say they're there). Why is it OK for some and not to others? Is it location? Cashout method? Hand picked people for whatever reason?

Tbh saying there's some people who do get fast cashouts sounds even worse than saying it's the same for everyone to me. I'd love to hear why some get treated better than others then
Can you address this one aswell please?
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Old 12-20-2012, 05:29 PM   #50
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

As well as how it's sooooooooooooo easy to deposit, yet so difficult to cashout? You also never responded to the fact that Lock is the only US servicing site that is having reported long cashout times for ROW players? Every other site on here there have been no complaints.

You know what Shane, I don't care anymore. Clearly you stand behind the company you work for and think they are top notch. I applaud you for your loyalty.

I will just agree to disagree.
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Old 12-20-2012, 06:15 PM   #51
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Glad this thread accomplished its goal. To expose the passing of the buck and whatever other shenanigans are status quo at Lock.

Its fine if Shane wants to keep defending the cashouts, blatently lying to himself and others about the true nature of the Skrill withdrawals at this moment. Going on day 20 for me now, don't expect it till 30 plus, but the policy is 10-14, and the cashier apologizes. So everything ok.

Talk is cheap, action speak louder then words.

Couple of further points.
Until you show us stats or proof that most ppl are getting cash outs done on time, its completely hear say.
Trust me I dont expect you to be able to show that, for several reasons, yours of course being you can't give us access to this information.
So that's a solid one to hide behind.

Also, even if it was 1 single player having to wait 30 days, that is still unacceptable. But with more and more complaints pouring in every day, and even people confirming that it took them over 30 days to get skrill withdrawl in that thread as soon as today, you still feel a need to defend your outdated policy of 10-14.

Also, I think its great that players are finally standing up to this and that Lock is going to lose a lot of business from valuable players, players in the business of poker, not just for recreational purposes.

When a company treats there customers like ****, they shouldn't expect anything less than the reactions on this forum.

You can make this about 2+2 forum mongeres being unsensible, but its not what this is about.

ONce again its about a site that you represent not fulfilling there mandates and promises for well over a 2 months now.

Even the affiliates don't bother lying to us about this, yet you continually come in here and defend it.
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Old 12-20-2012, 07:22 PM   #52
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

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Originally Posted by Mccormick View Post
Can you address this one aswell please?
I dont have the answer, my understanding was it was usually processor related. I have asked the cashier manager for clarification.


Quote:
Originally Posted by j78_Chi View Post
As well as how it's sooooooooooooo easy to deposit, yet so difficult to cashout? You also never responded to the fact that Lock is the only US servicing site that is having reported long cashout times for ROW players? Every other site on here there have been no complaints.

You know what Shane, I don't care anymore. Clearly you stand behind the company you work for and think they are top notch. I applaud you for your loyalty.

I will just agree to disagree.
Quote:
Originally Posted by LegitimizeMyFries View Post
Glad this thread accomplished its goal. To expose the passing of the buck and whatever other shenanigans are status quo at Lock.

Its fine if Shane wants to keep defending the cashouts, blatently lying to himself and others about the true nature of the Skrill withdrawals at this moment. Going on day 20 for me now, don't expect it till 30 plus, but the policy is 10-14, and the cashier apologizes. So everything ok.

Talk is cheap, action speak louder then words.

Couple of further points.
Until you show us stats or proof that most ppl are getting cash outs done on time, its completely hear say.
Trust me I dont expect you to be able to show that, for several reasons, yours of course being you can't give us access to this information.
So that's a solid one to hide behind.

Also, even if it was 1 single player having to wait 30 days, that is still unacceptable. But with more and more complaints pouring in every day, and even people confirming that it took them over 30 days to get skrill withdrawl in that thread as soon as today, you still feel a need to defend your outdated policy of 10-14.

Also, I think its great that players are finally standing up to this and that Lock is going to lose a lot of business from valuable players, players in the business of poker, not just for recreational purposes.

When a company treats there customers like ****, they shouldn't expect anything less than the reactions on this forum.

You can make this about 2+2 forum mongeres being unsensible, but its not what this is about.

ONce again its about a site that you represent not fulfilling there mandates and promises for well over a 2 months now.

Even the affiliates don't bother lying to us about this, yet you continually come in here and defend it.

Our ROW cashouts appear to be slow right now. I get 2 sets of information, the weekly payout reports (which obviously I cant post publicly) and then the anecdotal evidence from 2+2 and my emails. So I see the volume of cashouts being paidout and then the number of complaints that make it through to me. Even compensating for the percentage of people whose complaints wouldnt reach me the majority of players have been getting cashed out within or close to the timeframes support give, the Skrill timeframes that we are seeing more regularly here now might be swinging that away now. Outside of the October batch the WU has remained within the timeframe, and checks have been about the same as always.
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Old 12-20-2012, 07:48 PM   #53
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

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Originally Posted by imjustshane View Post
I dont have the answer, my understanding was it was usually processor related. I have asked the cashier manager for clarification.







Our ROW cashouts appear to be slow right now. I get 2 sets of information, the weekly payout reports (which obviously I cant post publicly) and then the anecdotal evidence from 2+2 and my emails. So I see the volume of cashouts being paidout and then the number of complaints that make it through to me. Even compensating for the percentage of people whose complaints wouldnt reach me the majority of players have been getting cashed out within or close to the timeframes support give, the Skrill timeframes that we are seeing more regularly here now might be swinging that away now. Outside of the October batch the WU has remained within the timeframe, and checks have been about the same as always.
There aren't any WU cashouts "outside" of the October batch. You took down WU in November and if you look at the timeframes, people who requested up until you took it down are still waiting. There were a couple of successful WU cashouts posted from Nov, but the majority are still waiting.

You keep saying it's a small percentage, yet we see very little movement on the WU cashouts and with WU down we just can't understand why there's still a delay. The delay should be decreasing, yet it's increasing.
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Old 12-20-2012, 08:17 PM   #54
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

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Old 12-20-2012, 08:34 PM   #55
 
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

That's a strange explanation. Usually when rooms have longer cashout times, people have more incentive (good news) to post about a fast cashout.

Further, if what you're implying is true (and Lock cashouts are mostly going fast, just not being reported on 2p2 or else ware) then the same must be true of other US facing rooms. Those rooms are reporting checks in as little as 2 weeks, skrill in as little as 4, quite consistently too. Users post it too, and even when some take longer, there are consistently fast reports often times, they don't just go away. Why would Lock be any different than the other rooms that users report cashout time frames on?

I don't know Shane, there are definitely enough reports on 2p2 alone to raise your maximum time frame you publicly list. That much is not subject to interpretation, the evidence is in this forum. Maybe 'our ROW cashouts appear slow now' is your version of that, and nobody says you have to be objective, but more credibility and accuracy is a positive thing.

Wouldn't you rather acknowledge slower time frames than have every other thread be an angry user pissed off over the time frame being 50% of what he's actually experiencing?
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Old 12-20-2012, 08:39 PM   #56
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Quote:
Originally Posted by ChicagoRy View Post
That's a strange explanation. Usually when rooms have longer cashout times, people have more incentive (good news) to post about a fast cashout.

Further, if what you're implying is true (and Lock cashouts are mostly going fast, just not being reported on 2p2 or else ware) then the same must be true of other US facing rooms. Those rooms are reporting checks in as little as 2 weeks, skrill in as little as 4, quite consistently too.

I don't know Shane, there are definitely enough reports on 2p2 alone to raise your maximum time frame you publicly list. That much is not subject to interpretation, the evidence is in this forum. Maybe 'our ROW cashouts appear slow now' is your version of that, and nobody says you have to be objective, but more credibility and accuracy is a positive thing.

Wouldn't you rather acknowledge slower time frames than have every other thread be an angry user pissed off over the time frame being 50% of what he's actually experiencing?
I made the same point about the anecdotal evidence on cashout times on 2+2 to the cashier manager about 6 weeks ago and was told it wasnt indicative of the majority of cashouts.

I did ask earlier tonight for an update to see if they still felt this was the case but havent heard back now. (Its 230am here so will be tomorrow at the earliest I hear back)



Am crashing out now but will be back online in 8 hours or so to answer anyone else's questions on this and hopefully have more information I can share.
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Old 12-20-2012, 08:44 PM   #57
 
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Thanks for the fast reply.

You're in a tough spot given what you say about the cashier manager versus the public evidence. I can certainly understand reports not being exactly the same as the reality, but being far off seems almost impossible in today's climate.

Some people like to pretend 2p2 is all sharks, but it's far from the truth and today's ecology adds up pretty well with 2p2 from everything I have seen.
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Old 12-20-2012, 11:24 PM   #58
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Shane - STOP with the lies. At the end of the day how do you sleep with yourself? Treat it as a job and insult everybody who played or is playing on Lock?

Go and review all other poker sites thread on cashout. Everybody have been reporting reasonable payout time. Lock is the joke of the poker community and yet you have no shame in continously lying about Lock payout timeframe.

My 3K payout...

Requested 10/8
Approved 11/29
Processed 12/8
Received (probably not this year)


Also, I have PM you before asking very nicely if you would please look into it. Not one response. I have posted regularly on Lock cashout thread but apparently you and Rizen no longer feel a need to address the cashout issue on there any more.

I was left with no option but to trail all your posts and post along side you to get a response. Even then, you do not respond to me any more.

It is a true shame. I was one of Lock biggest supporter.

Now, I am just angry. Angry for being taken as a fool.

Quote:
Originally Posted by imjustshane View Post
I dont have the answer, my understanding was it was usually processor related. I have asked the cashier manager for clarification.







Our ROW cashouts appear to be slow right now. I get 2 sets of information, the weekly payout reports (which obviously I cant post publicly) and then the anecdotal evidence from 2+2 and my emails. So I see the volume of cashouts being paidout and then the number of complaints that make it through to me. Even compensating for the percentage of people whose complaints wouldnt reach me the majority of players have been getting cashed out within or close to the timeframes support give, the Skrill timeframes that we are seeing more regularly here now might be swinging that away now. Outside of the October batch the WU has remained within the timeframe, and checks have been about the same as always.

Last edited by nowitsover; 12-20-2012 at 11:37 PM.
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Old 12-20-2012, 11:31 PM   #59
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

Because Shane takes us all for dummies.

I'll buy that bridge from you Shane. How much will it cost? Do you accept Lock $?

BTW: +1 for ChicagoRoy

Quote:
Originally Posted by ChicagoRy View Post
That's a strange explanation. Usually when rooms have longer cashout times, people have more incentive (good news) to post about a fast cashout.

Further, if what you're implying is true (and Lock cashouts are mostly going fast, just not being reported on 2p2 or else ware) then the same must be true of other US facing rooms. Those rooms are reporting checks in as little as 2 weeks, skrill in as little as 4, quite consistently too. Users post it too, and even when some take longer, there are consistently fast reports often times, they don't just go away. Why would Lock be any different than the other rooms that users report cashout time frames on?

I don't know Shane, there are definitely enough reports on 2p2 alone to raise your maximum time frame you publicly list. That much is not subject to interpretation, the evidence is in this forum. Maybe 'our ROW cashouts appear slow now' is your version of that, and nobody says you have to be objective, but more credibility and accuracy is a positive thing.

Wouldn't you rather acknowledge slower time frames than have every other thread be an angry user pissed off over the time frame being 50% of what he's actually experiencing?

Last edited by nowitsover; 12-20-2012 at 11:38 PM.
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Old 12-20-2012, 11:44 PM   #60
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Re: Shane when will Misrepresentation of cashout times for Non U.S Players end.

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Exactly!

I'm still laughing at this!

We need a Shane photoshop thread in the worst way!
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