Glad this thread accomplished its goal. To expose the passing of the buck and whatever other shenanigans are status quo at Lock.

Its fine if Shane wants to keep defending the cashouts, blatently lying to himself and others about the true nature of the Skrill withdrawals at this moment. Going on day 20 for me now, don't expect it till 30 plus, but the policy is 10-14, and the cashier apologizes. So everything ok.

Talk is cheap, action speak louder then words.

Couple of further points.
Until you show us stats or proof that most ppl are getting cash outs done on time, its completely hear say.
Trust me I dont expect you to be able to show that, for several reasons, yours of course being you can't give us access to this information.
So that's a solid one to hide behind.

Also, even if it was 1 single player having to wait 30 days, that is still unacceptable. But with more and more complaints pouring in every day, and even people confirming that it took them over 30 days to get skrill withdrawl in that thread as soon as today, you still feel a need to defend your outdated policy of 10-14.

Also, I think its great that players are finally standing up to this and that Lock is going to lose a lot of business from valuable players, players in the business of poker, not just for recreational purposes.

When a company treats there customers like ****, they shouldn't expect anything less than the reactions on this forum.

You can make this about 2+2 forum mongeres being unsensible, but its not what this is about.

ONce again its about a site that you represent not fulfilling there mandates and promises for well over a 2 months now.

Even the affiliates don't bother lying to us about this, yet you continually come in here and defend it.

I dont have the answer, my understanding was it was usually processor related. I have asked the cashier manager for clarification.



Our ROW cashouts appear to be slow right now. I get 2 sets of information, the weekly payout reports (which obviously I cant post publicly) and then the anecdotal evidence from 2+2 and my emails. So I see the volume of cashouts being paidout and then the number of complaints that make it through to me. Even compensating for the percentage of people whose complaints wouldnt reach me the majority of players have been getting cashed out within or close to the timeframes support give, the Skrill timeframes that we are seeing more regularly here now might be swinging that away now. Outside of the October batch the WU has remained within the timeframe, and checks have been about the same as always.

There aren't any WU cashouts "outside" of the October batch. You took down WU in November and if you look at the timeframes, people who requested up until you took it down are still waiting. There were a couple of successful WU cashouts posted from Nov, but the majority are still waiting.

You keep saying it's a small percentage, yet we see very little movement on the WU cashouts and with WU down we just can't understand why there's still a delay. The delay should be decreasing, yet it's increasing.

That's a strange explanation. Usually when rooms have longer cashout times, people have more incentive (good news) to post about a fast cashout.

Further, if what you're implying is true (and Lock cashouts are mostly going fast, just not being reported on 2p2 or else ware) then the same must be true of other US facing rooms. Those rooms are reporting checks in as little as 2 weeks, skrill in as little as 4, quite consistently too. Users post it too, and even when some take longer, there are consistently fast reports often times, they don't just go away. Why would Lock be any different than the other rooms that users report cashout time frames on?

I don't know Shane, there are definitely enough reports on 2p2 alone to raise your maximum time frame you publicly list. That much is not subject to interpretation, the evidence is in this forum. Maybe 'our ROW cashouts appear slow now' is your version of that, and nobody says you have to be objective, but more credibility and accuracy is a positive thing.

Wouldn't you rather acknowledge slower time frames than have every other thread be an angry user pissed off over the time frame being 50% of what he's actually experiencing?

I made the same point about the anecdotal evidence on cashout times on 2+2 to the cashier manager about 6 weeks ago and was told it wasnt indicative of the majority of cashouts.

I did ask earlier tonight for an update to see if they still felt this was the case but havent heard back now. (Its 230am here so will be tomorrow at the earliest I hear back)



Am crashing out now but will be back online in 8 hours or so to answer anyone else's questions on this and hopefully have more information I can share.

Thanks for the fast reply.

You're in a tough spot given what you say about the cashier manager versus the public evidence. I can certainly understand reports not being exactly the same as the reality, but being far off seems almost impossible in today's climate.

Some people like to pretend 2p2 is all sharks, but it's far from the truth and today's ecology adds up pretty well with 2p2 from everything I have seen.

Shane - STOP with the lies. At the end of the day how do you sleep with yourself? Treat it as a job and insult everybody who played or is playing on Lock?

Go and review all other poker sites thread on cashout. Everybody have been reporting reasonable payout time. Lock is the joke of the poker community and yet you have no shame in continously lying about Lock payout timeframe.

My 3K payout...

Requested 10/8
Approved 11/29
Processed 12/8
Received (probably not this year)

Also, I have PM you before asking very nicely if you would please look into it. Not one response. I have posted regularly on Lock cashout thread but apparently you and Rizen no longer feel a need to address the cashout issue on there any more.

I was left with no option but to trail all your posts and post along side you to get a response. Even then, you do not respond to me any more.

It is a true shame. I was one of Lock biggest supporter.

Now, I am just angry. Angry for being taken as a fool.

Because Shane takes us all for dummies.

I'll buy that bridge from you Shane. How much will it cost? Do you accept Lock $?

BTW: +1 for ChicagoRoy

Exactly!

I'm still laughing at this!

We need a Shane photoshop thread in the worst way!

Add Rizen and Jennifer Larson to the photoshop thread

These questions are for U.S. players waiting for WU cash outs.

Are you going to be getting one of those "reports" this week?

If there is so few people delayed we should all be in this weeks "batch" if it happens right?

Will pending WU cash outs be paid before WU comes back up?

Why are many people (46 days here) still waiting when WU has been down for 3 weeks? Seems like plenty of time to clear the mess up without new requests coming in.

Why would I be told I should be in last weeks batch and nada? This means someone was aware I was owed money and there was a so called batch going out but yet I get left out?

We are all well aware that our cash outs may not process in the advertised time frame but how do you let people get to 30,40 and even 50+ days for WU?

Not trying to dispute that there are many who are waiting an intolerably long time for their WUs, but I had two successful WU withdrawals in November, one at the beginning of the month and one towards the end which I picked up probably a week before the WU option went offline. I consider myself in hindsight rather lucky. Just wanted to throw in my two cents.

I did say a couple in Nov were successful...

Your first one and your second one

People have been photoshopping larson for a while now

http://calvinayre.com/2011/10/23/bus...nnifer-larson/

Lots of questions and much more than 8 hours later...

Don't worry guys. There's a large group of people who don't have access to twoplustwo or ANY friends that do that get paid on time by lock regularly. You just gotta trust me on this. They are just too satisfied with Lock to actually interact with anyone in the community to express their satisfaction.

Sounds plausible no?

In all fairness, Lock payout times seem to go in cycles of slow but reasonable to terrible, and then back to slow but reasonable again. I don't see any reason to panic at the moment.

As ChicagoRy brought up...

Highly unlikely that Lock has been paying a lot of folks on time and these folks simply do not post on Lock cashout thread. Whereas other poker sites where their customers would go on 2+2 and post reasonable payout timeframe.

truth is all ROW player who complain here

deserves to get paid late or never

you so ****ing greedy about all bonus and everything that you decided to play a Lock... now you face the other side of beeing greedy ...having late payments

thats not the only reason, if you are not happy move on and play somewhere else ... its not like you have limited choices where you can play

and as they said, payments are mixed with ROW and US deposits ... and their processor takes longer as on other side

i hope they extend to 2 months or longer for this ****ing greedy ROW players

Ah yes, you US players sure aren't getting the exact same bonuses, although admittedly yes longer cashout times (but ROW is bad aswell). you've got other options aswell.. **** off to their forums.

Exactly, I'm surprised no one has mentioned this yet.

WPN network seems to have no issues with this, as do some other revolution skins. And yes, these are sites that accept US players

Solid thread derail.
U mad bro?

I haven't received any bonus...not even sure what the hell you are beaking about. Thanks tho.

I'm also starting to become skeptical that lock support even forwards questions to teh cashier department, feels like they just say they do.

I've asked about raising my transfer limits, and its been over a week since I got a response from anyone...
It's been about 10 days since they said I'd get a response about my withdrawal question.

That or they are buried behind a ton of emails that are asking about the same questions with regards to withdrawal timeframe, or, they just don't give a **** to answer there customers cause they dont' have an answer yet.

Also blows my mind that a site would take over a week to clear the amount of money you can transfer from casino to poker when that facilitates paying more rake which is only beneficial to the site.

Just blows my mind how this site is run.

+1