1. Why has the problem gotten worse, when you stated it is only a small percentage that are backlogged?
The only updated information I have on the backlogged batches is that they are all at the highest priority, all with the processor just waiting on final confirmation and most definitely going out ahead of the new transactions.

2. Why was the last payment recorded here before Christmas?
This is a little confusing, aside from the WU that was obviously down for a period everything else had cashouts enroute so there should have been some coming through. I think being the holidays makes this hard to judge properly since it really is the low season for online poker with the fewest players around and online.

3. Is it possible to get Management, the Cashier Dept or Jennifer herself to make a public statement about this here or anywhere?
There are lots of calls for Jennifer to comment on here but its just not going to happen.


4. Is Jennifer and the management aware of this situation?
Most definitely, Jen is very hands on and is always working with the cashier manager to improve both the options we have and how they are functioning. I also ensure to keep her in the loop with the problems here especially the cashout problems.

5. Why was the WU option brought back before ANY of the october backlog was cleared? (Not one person has reported being paid since before Christmas)
The new cashouts are in queue behind the outstanding payments, WU was brought back live because the dev work in moving it to the new processor was complete and it was ready to go. Ive been told the processor is all setup now and the MTCN's should start arriving very very shortly

6. Has your processor told you why there is a problem with so many cashouts? If so, what are they telling you?
Very little. This has been brought up before, players assume there is all this extra information we are getting and witholding. But the truth is we pass along what is given to us.

Remember guys - the reason FTP and PS had fast deposits and cashouts was they bribed a small Utah bank to process and code transactions. We are in a post UIEGA and post black friday world.

That being said, for Lock to not pay out ROW players in a timely fashion is pretty absurd. There shouldn't be any reason for this.

And for US players, Lock does need better communication no doubt.

Is it, really? wow. Would make most sense to me if this would be the high season for online poker? :s Cold outside = sit inside and play a game of poker instead?

The FLH tables sure are more filled today than usual..

can't really comment on NLHE.

I once had to try to explain the yearly ebb and flow and graphed out 5 years of monthly revenue data and made a near graph to cross reference it all and there were some very obvious annual patterns.

Holidays are quieter then when ramp to what is traditionally the busiest time of the year.

Wow.. first thing that comes to my mind is how brilliant some promotion of one of your competitors is.. i just know it has to have been built with all of this in mind..

basically the promo started in november and runs through the end of january, in this timeframe you can unlock prizes the higher you rake in this timeframe.

Since it starts in november (high season) you get lots of people in, who then all possibly keep playing more through the rest of this time to unlock more prizes, whereas otherwise they may have gone more inactive..?

just a crazy thought maybe i'm looking too deep into it lol, maybe you know what promo i'm talking about

Its nice when people actually use that data. At the time I brought it up it was completely ignored, I was told it wasnt true. (despite having the numbers and graphs right there)

$100 dollar bet that Lock folds or is shut down before this year is up. Who wants to take me up on that?

I'll do it.

Is it ethical for me to take this bet?

Mccormick we will setup an escrow.

imjustshane... of course, but your money goes in escrow first.

3. Is it possible to get Management, the Cashier Dept or Jennifer herself to make a public statement about this here or anywhere?
There are lots of calls for Jennifer to comment on here but its just not going to happen.


To me, that is a problem. I get every business goes through issues where customer service is not at its peak. But after reading everything day in and day out with all of the issues....and someone Higher than Shane refuses to address/ignores it to a WELL KNOWN COMMUNITY within the industry...

THAT IS REASON #1 I dont TRUST lock and will not play their once I get my money.

Jennifer isn't the first CEO that has declined the opportunity to post on 2+2 and she wont be the last. Im not sure thats a great indicator of much.

Aside from Hero which was an extremely small team how many CEO's have we had actively participate here?

Shane's a lackey, he doesn't really know anything. He has no way of knowing that like fulltilt, lock is a pyramid scheme. He is basically their social media "expert".

Shane is on here to make it look like Lock cares, they don't. I do however believe they pay out and without problems to players outside the United States, probably using US deposits to do it. U.S. citizens have no legal recourse playing on lock. Lock can rob every single person blind and there is not a thing you can do about it. The attorney general will basically tell you, that you knew you were not suppose to be funding illegal gambling operations.

Of course there are plans for some things to be rectified.

so shane the last 3 weeks, i have been told by support expect my moneybookers to arrive in the next week, so that is a blatant lie every time?

Good to c this thread bring something positive. Nicer
2 c Shane decide he is just gonna ignore the thread starter but answer just about everyone else.

Thanks for that.

No cents it seems there is no intent on addressing or re addressing the main thrust of this thread which was non us and specifically skrill withdrawals. Instead he decided to wax poetic about a study he conducted on the highest volume playing time in a calender year.

That's not really fair, that was really me derailing the thread not him. Sorry.

Shane (and some other users), What are You talking about???
This thread is about NON U.S PLAYERS withdrawal issues. That mean (as first) SKRILL payout!!!!
Dont talk about WU, and same. Talk about SKRIL!!!!
Why Im waiting now more than 40 days for my money??? To my Skrill acoount. Money MUST be processed immediatly, if its segregated money. That mean, its NOT. That mean Your bank accounts will be frozen, and You will bankrupt! That the "nice" situation.
Shane, come on and talk about this! About SKRILL PAYOUT DELAYS!!!

I have spoken about this already but I will say it again.

There is the assumption that the money all sits in this one big skrill account waiting for deposits and the slowness of processing for US players shouldnt affect it in any way.

Its hard without being able to go into the details of processing, but thats about as beast I can say it.

What a lame explanation?

The assumption is that Lock's Skrill account has no money. Lock is waiting on new deposits to come in. After the executives get their shares and payout to their employees, the difference is deposited to Lock's Skrill account. Then and only then will they start paying the backlog Skrill payouts request.

I think I like my explanation a bit better.

How can you set a processing time of 7-15 days when the processing explanation is so complicated and secretive that you can't share it?

How can you continue to keep a time of 7-15 days when no one is getting there money in that time...or if its even 25 - 30 percent of the people, which, I still don't believe is an accurate representation for how often people are getting skrill.

I've made 3 cash-outs since september, and that's because each one takes a month. What...I'm just running bad on processing time...please, give me a break.

There is so much contradiction and hypocrisy, its absurd.

Yet you continually come in here with ambiguous information and somehow find a way to justify the processing times you have espoused now for a while when they simply don't cut it.

Moreover, what does sending these complains to the cashier do...when the cashier only gets a limited amount of information from your processor...and how can you explain the processing process, when you said you don't get the necessary answers from your processor either?

Also, I predicted weeks ago that the holidays would end up being used as an excuse and low and behold, of course they were...when the reality is, no other site in the world had a hiccup in processing times over the holidays or tried to use that to justify slow payment processing. Why should this site get a different set of rules when other sites that let americans play didn't need one.

Would it be possible to have more than one processor perhaps to handle to two different categories? Honestly don't know if that would even make a difference, but on the surface it seems at least that it might. Why don't ya'all just buy the people who are backlogged some gdmp's. I know that would require a bit of effort, but if its a small amount of people might be worth it to get them their money. WU doesn't take all that long so it would seem these transactions haven't really gone through and with the funds being segregated the money should still be available. I'm sure at this point few would be disenchanted with paying the $4.95 back to you per money pack.

Just a possible suggestion to maybe put out these fires

I vote Jennifer Lawson for CEO of the year.

Jennifer feels there is no need to make a statement about the current outstanding backlogs in Lock cashout because she is the CEO and do not feel she should talk to the peon customers.

Kudos to Jennifer Lawson.

Originally Posted by imjustshane
Jennifer isn't the first CEO that has declined the opportunity to post on 2+2 and she wont be the last. Im not sure thats a great indicator of much.

Aside from Hero which was an extremely small team how many CEO's have we had actively participate here?

Hold yourself to your own standards, not that of another site.

Other sites don't have the litany of problems you face nearly as often as you face them.

One of the weaker moves to compare yourself to other sites and other CEOs.

pretty sure Shane will not reply back on this post.

we already know Rizen is MIA.

absolutely sure Jennifer Lawson will not post on 2+2.

what a joke of a site.

what a joke of a management team.

Also can somebody fire Mary (Lock's cashier team)? She is as worthless as Lock management.

Mary said my check is enroute in 4 different emails. It would have arrive by now even if it was delivered from Curacao via a blind pigeon. Also each time she would say your check is enroute to my home address (and she would show my address in the email) trying to make it seem legit. I gave her the benefit of the doubt the first time around. Subsequent emails... were just the same bs stall and wait game.