Hello Jeff,
Thank you for your email.
Please note that the 14 business days does not include Saturdays and Sundays towards the count. We are working to resolve all player cashout requests as soon as we possibly can.
If you have any further queries please do not hesitate to contact us.
Kind regards,
Jake
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CSR, Lock Support
Lock Support
DEC 13, 2012 | 05:17PM EST
Hello Jeff,
Thank you for your email.
We are working to resolve all player cashout requests as soon as we possibly can. Please bear with us during the processing time and we will have a resolution for you as soon as we possibly can.
Kind regards,
Jake
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CSR, Lock Support
http://lockpoker.eu
Lock Support
DEC 13, 2012 | 06:34PM EST
Hello John,
Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.
Kind regards,
Brian
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CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Lock Support
DEC 17, 2012 | 07:19PM EST
Hello John,
Thank you for your email. Our cashier department will contact very shortly regarding this matter.
Our apologies for the inconvenience.
Thank you for your patience and understanding.
Please let us know if we can be of further assistance.
Kind Regards,
Jimmy
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CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Lock Support
DEC 17, 2012 | 02:15PM EST
Hello John,
Thank you for your email.
Our cashier team will be in touch
today. Apologies for the wait.
Please let us know if we can be of further assistance.
Kind Regards,
Geri
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CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
THAT WAS 10 DAYS AGO
Lock Support
DEC 18, 2012 | 02:21AM EST
Hello John,
Thank you for your email. Sorry but I’m afraid I wouldn’t have access to the tools needed to resolve this issue. I’m sorry for not being of more help but the relevant team will be in contact as soon as possible.
Please bear in mind that we cannot speed up the transaction as you wish, but I can assure you that we are doing everything we can to get your withdrawal processed and as soon as there is an update we will contact you immediately.
Please let us know if we can be of further assistance.
Kind Regards,
Billy
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CSR, Lock Support
Lock Support
DEC 18, 2012 | 02:40AM EST
Hi John,
Thanks for your email, Your cashout is overdue and we regret the inconvenience.
You can expect the Cashier to be in touch with an update when they have completed their investigation.
Please let us know if we can be of further assistance.
Best Regards,
Murray
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CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Lock Support
DEC 19, 2012 | 01:23PM EST
Hello John,
Thank you for your email. Sincere apologies for the delay with your Cashout, we'll chase this up with our Cashier team and you should hopefully see some progress soon.
Please let us know if we can be of further assistance.
Kind Regards,
Sean.
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CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Lock Support
DEC 19, 2012 | 01:43PM EST
Hello John,
Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.
Please let us know if we can be of further assistance.
Kind Regards,
Sean.
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CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Lock Support
DEC 21, 2012 | 09:15PM EST
Hello John
Thank you for your email and I understand your frustration. We know the situation is far from ideal. We do not want you to be experiencing a delay like this as It is not in your interest or ours. Getting on top of these delays is being treated as our highest priority right now and we are hoping you will not be waiting much longer. We will email you as soon as your funds have been sent. Unfortunately, until then it is just a matter of waiting. I apologize profusely for the obvious inconvenience this causes.
Please let us know if we can be of further assistance.
Kind Regards,
Liam
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CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Lock Support
DEC 27, 2012 | 03:04PM EST
Hello,
Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.
Please let us know if we can be of further assistance.
Kind Regards,
Chloe
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CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu