After playing on lock about 12 months ago and having withdraw issues I knew this site was trouble. I come across this thread and makes me glad I left. I see Shane is still doing the same song and dance dodging these people. 👍
(-in before most of these people get their $ back)

im not US player ....but people like you deserve it to not paid in time

you choosed to play at lock than pls stop complaining all time, they also dont hide anywhere and try to explain why payments are late

Thats absolutely absurd, why wouldn't anybody deserve to be paid on time? Assuming you actually have a job, would you tell your boss "don't sweat it, take a couple months to pay me for last week; my family doesn't DESERVE to eat & certainly doesn't DESERVE Christmas presents."

As far as the complaining part, yeah, I agree. They did choose to play there as do I; and obviously they can choose not to. However, also, the reality could just as easily be that it is the only place they might be able to play at all if they can't put any money elsewhere.

Not everyone's rich with excesses of surplass gaming money. As one member posted somewhere, he can't even withdraw what he has on the site by check now because of the pending WU withdrawal that he is unable to collect on for going on two months. Maybe those funds are the only available ones he has allotted for his hobby.

Cheers,
John

At least someone has some sense I dunno what all the people are complaining about. It pisses me off but I try to keep quiet about it. Most people just like to complain and won't admit that they're wrong so it's a waste of my time.

I wasn't complaining and kinda get annoyed at all the "hate" posts myself. Don't really see what they accomplish. Just didn't like the comment about not deserving to get paid. That's just petty & vindictive.

After all...'tis the season to be jolly!!!

john

im talking a bou ROW players nd not US players, i really feel bad for the US guys wating 2 months for a cheque or any other method.

I would not be able to handle this

and i do understand that ROW Players complain aswell, as they are normally getting paid much faster .. and I do know that even if they want to keep playing on revolution they could do and get their skrill withdraw in few hours into their account.

i play aswell at revolution but i get less percentages, but paid very quick, this means much more for me as getting a couple of more % rakeback with all incentives

Ofc they dont get 70% + rakeback with Bonus, races, chases ect.

so thats why im saying, stop complaining its really annoying , you guys choosed to play here

See though, I'm not complaining about them; although, why I can see why some do, the constant onslaught of hateful posts is really annoying. According to the other thread & that Poker Scout link, ROW players actually aren't getting paid alot faster & certainly not in a few hours to their Skrill accts.

I truly hope all ya'all get your money today, tommorrow & certainly before X-mas. I don't think ANYBODY should have to wait so many weeks to receive what they've earned & truly don't understand wishing the same misfortune upon another person that is obviously so upsetting to themself, whether they be American, English, Australian, mineral, vegetable, animal or poka-dot. That's just cold & callous. Bad karma anytime of the year let alone Christmas time & just plain wrong ta boot.

And if choosing to play there anyway, for whatever reason, why would one want to suggest any segment of the player pool should leave. That's just stupid in my book.

Cheers,
John

maybe you read fist and than write down your thoughts

believe me few people here who complain dont have good karma aswell with their actions ...

anyhow, i said there are rooms who py in few hous to moneybookers ... i know it because i always get paid under 3 hours

the spirit of christmas doesnt have anything to do with this .. pls grow up .. same ****ty world during christmas time as the rest of the year

or you think one of the players here from EU and ROW stops beeing greedy like hell because its christmas

anyhow i wish you a Merrry Christmas and silent days with your family and the rest of the gang here aswell

Hey, thx. I actually wish you the same...and w/o the sarcasm either. The world's a great place to be; so if your's really is as you say, I hope it changes in the coming year.

Merry Christmas,
John

lol shane's ridiculous replies in this thread, his demeanor, and the general disdain he treats posters with have pretty much ended any debates i was having about depositing on LOCK

nh shane

Non-US

confirmed Very Slow Skrill Withdrawals 4+ weeks. Friends I know that play on Lock have the same story.

Players beware until Lock starts paying out regularly

maybe you live in disneyland .. ppl loose their jobs, streetanimls verywhere, no food for poor peopl ect. ... list would be actually too long

even if i have a good life i care about the world around me, but i have limited possibilities to help which ends with 7 streetcats and feeding 10+ dogs over the winter time

Im player from EU. Im waiting for Skrill payout from 30/11. I have 3 friends, who play (or played) Lock poker. 2 of them waited more, than a Month for Skrill payout, and 1 still wait from 01/12. That mean, 4 from 4 didnt receive money within "normal" timeframe. (I think, "10-14 working day" is anyway not "normal" timeframe for Skrill transfere. 2-3 days are acceptable)
I dont believe, that ANY player receive money within 10-14 days last Months.
This is alarming.

my max from skrill is still pending from 23 nov so relax

My 3K payout has exceeded all listed timeframe and then some.

Requested 10/8
Approved 11/29
Processed 12/8
Received ???

So freaking pathetic.

Lock owes me zero dollars at the moment. I discontinued my association with this **** show after they screwed me over March-June. Lock is a complete cash flow scam machine. Stop expecting them to not **** you over again and again. Stop expecting Shane to not screw you then tell you everything will be ok. He is a buffering machine.

This isn't hate, this is reality. Face it.

Very confusing post. If lock poker owes you no money, how are they a scam? Other than much longer cash out times than promised, do you have any other complaints?

Well, what he probably means is it took months to get his money, now he finally received it all he's saying he won't play anymore, and to be honest, let's face it, with good reason. I'll continue to play here, i admit it: the rakeback/bonuses and whatnot are too good to give up on, so overall, this site is still good to me. The cashout times do instill fear into me aswell, though, considering they may one day not be able to pay out at all, like many other sites before this..

Gotta to love Shane's continous delusional belief that Lock is not having cashout problem.

http://www.4flush.com/online-poker-n...l-speeds/11443

I nominate Shane for Lock's employee of the year award. His loyalty to Lock by continously insulting all other players on 2+2 with the notion that Lock processed payout for a majority of their players on time truly deserves the Lock Employee of the Year award.

At least Rizen knows not to make any more comments on 2+2. I too would like to nominate Rizen for Lock's year end award. The Best Disappearing Act by a Lock Employee award goes to Mr. Rizen.

Let us not forget Jennifer Larson. We nominate her for the WTF Brain Fart award. WTF are you doing to the Lock brand Jennifer Larson?

Kudos and cheers to Shane, Rizen and Jennifer Larson.

Business day 25 without my skrill withdrawl.
Actual days is over 30
Thats a full 11 days over time. Almost double what the policy is.
Moreover, emailing support, I either receive a stock apology response,
Or, am told it will be passed onto a cashier, only too never hear from a cashier.

Hello Jeff,

Thank you for your email.

Please note that the 14 business days does not include Saturdays and Sundays towards the count. We are working to resolve all player cashout requests as soon as we possibly can.

If you have any further queries please do not hesitate to contact us.

Kind regards,

Jake
---
CSR, Lock Support



Lock Support
DEC 13, 2012 | 05:17PM EST
Hello Jeff,

Thank you for your email.

We are working to resolve all player cashout requests as soon as we possibly can. Please bear with us during the processing time and we will have a resolution for you as soon as we possibly can.

Kind regards,

Jake
---
CSR, Lock Support

http://lockpoker.eu


Lock Support
DEC 13, 2012 | 06:34PM EST
Hello John,

Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Kind regards,

Brian
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 17, 2012 | 07:19PM EST
Hello John,

Thank you for your email. Our cashier department will contact very shortly regarding this matter.

Our apologies for the inconvenience.

Thank you for your patience and understanding.


Please let us know if we can be of further assistance.

Kind Regards,

Jimmy
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 17, 2012 | 02:15PM EST
Hello John,

Thank you for your email.

Our cashier team will be in touch today. Apologies for the wait.

Please let us know if we can be of further assistance.

Kind Regards,

Geri
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu

THAT WAS 10 DAYS AGO

Lock Support
DEC 18, 2012 | 02:21AM EST
Hello John,

Thank you for your email. Sorry but I’m afraid I wouldn’t have access to the tools needed to resolve this issue. I’m sorry for not being of more help but the relevant team will be in contact as soon as possible.

Please bear in mind that we cannot speed up the transaction as you wish, but I can assure you that we are doing everything we can to get your withdrawal processed and as soon as there is an update we will contact you immediately.

Please let us know if we can be of further assistance.
Kind Regards,
Billy
---
CSR, Lock Support

Lock Support
DEC 18, 2012 | 02:40AM EST
Hi John,

Thanks for your email, Your cashout is overdue and we regret the inconvenience.

You can expect the Cashier to be in touch with an update when they have completed their investigation.

Please let us know if we can be of further assistance.
Best Regards,
Murray

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 19, 2012 | 01:23PM EST
Hello John,

Thank you for your email. Sincere apologies for the delay with your Cashout, we'll chase this up with our Cashier team and you should hopefully see some progress soon.


Please let us know if we can be of further assistance.

Kind Regards,

Sean.



---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 19, 2012 | 01:43PM EST
Hello John,

Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,

Sean.

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 21, 2012 | 09:15PM EST
Hello John

Thank you for your email and I understand your frustration. We know the situation is far from ideal. We do not want you to be experiencing a delay like this as It is not in your interest or ours. Getting on top of these delays is being treated as our highest priority right now and we are hoping you will not be waiting much longer. We will email you as soon as your funds have been sent. Unfortunately, until then it is just a matter of waiting. I apologize profusely for the obvious inconvenience this causes.


Please let us know if we can be of further assistance.

Kind Regards,

Liam
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


Lock Support
DEC 27, 2012 | 03:04PM EST
Hello,

Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,

Chloe
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu

I have never received nor seen a reply from the cashier in regards to withdrawals.

This is what Shane does not understand. You can't continuously tell people that the cashier dept will be in touch with them, when in fact they never have nor never will and not expect people to be really upset.

Someone or many people at Lock made the decision to have the support team tell people this, the support team didn't decide to start telling people this on their own.

This only adds insult to injury and shows exactly what kind of company this is and I hope people wake up and let this company go out of business or be bought out by someone who can actually run this type of business.

Its really just insane, so frustrating, so demoralizing, and yet we are made out to be the *******s for looking for our money. I get upset and I dont even know what else to do. ITs an absurdly helpless feeling and I'm dealing with 10k usd.

Just fed different stories lies etc,
Told I'd hear from cashier in 48 hours, or today.
Never a response
Then a new person responds, doesn't bother to read previous emails in thread.
Gives stock responses
Nothing ever resolved, just the same spin

After seeing this message I went through your support logs as it sounded weird that you were getting no responses at all from the cashier team and I did notice something.

Throughout your case history there are several cases of support replying to you saying they have passed it over to the cashier team and they will get back to you. You then get contacted by a member of the cashier team who gives you an update.

Both the cashier and support teams use the same email signatures because they are all essentially part of the support team, I can tell which is which by the names but I can see how you might not realise.

Im also assuming you were expecting to be able to tell based on the information you got. Unfortunately because its through a 3rd party processor and not us dealing directly with WU there isnt always the detailed information that players would want, hence the vague responses that are given from the cashier team.