In this post, shane expressed surprise that there are still cashouts lingering from 5-6 months ago.
When an issue lingers for a half year or so, it's easy to forget about it - especially when you're not the guy waiting for your money. So here's a convenient thread to help jog Shane's memory for the long ago cashout requests - the long-forgotten dormant ones that are fading into the past. People can post, and Shane can think of it as a handy sticky note for cases that are really in need of first-class support from our Lock representative.

So, let's go. For the moment, let's start with Nov/Dec of last year, and any prior months. Once we're into June, we can add in January requests.

Go, go go! Good luck everyone, let's help Shane out and get these checks in the mail!

I certainly still have one from November or December. Not sure when exactly but early December I think. I'm leaving my address today for the summer, and Lock says it's too late to change the address. Because they already sent it or something. I don't know. Of course they won't give me a tracking number. So I guess I'm out 3 thousand bucks? lol what a joke.

You could probably get the post office to forward your mail to another address. That won't fix the problem of them not actually sending the check though.

It won't be sent US mail. It will be sent by courier.

2500 check requested 12/1/12

check requested 10/12/12, processed 12/8/12, not yet received.
check requested 12/11/12, processed 3/28/12, not yet received.

Wow that's the oldest one I've seen.

My check was requested 12/12/12, a simple $475. Processed 3/14, no dice yet.

7 months? Wow.

SenorKeeed - I chased up the cashier manager again to see if there is anything we do to help.

Livvy56 - Obviously already have spoken to the CEO and are just waiting on a trace.

derSchwartz - I already have your details and have also requested a trace.

DJ Sensei - If you email me your details I can get yours traced as well.

See what you can do to help?? Are you serious? You guys claim to send the guy a check, it never arrives, and months later you offer to possibly help?? Have you people at lock learned anything? Just do the right thing and go away shane. You should be beyond embarassed

Shane - Senorkeed's situation is NOT out of your hands no matter what story you get from the processor or your cashier manager or anywhere else. The situation is YOUR responsibility. If he has not received his money it is up to you to send it to him.

You can't just say, "The cashier manager says they sent it. Sorry you didn't receive it. That's all we can do" and then absolve yourself of responsibility.

This is HIS money. it is up to YOU to make sure he receives it. He has not. You have to do more than, "chase someone up and see if there is anything you can do to help."

Get him his freaking money. If the money didn't make it then it's up to you to send it again. Your fault for not getting it to him correctly the first time....not his. He didn't choose the processor or any of the steps involved to get it to him. Lock said they could get the money to him...and he requested a cashout on the assumption that they would do that.


Why you are so infuriating to deal with I will never understand. That was truly a terrible response. He is deserving of an apology...and also a better response.

After all the reactions you have received from your mis-steps on here one would think you could have kind of figured it out by now.

Shane is the worst. At least the live-chat are somewhat apologetic, though, equally unhelpful. How can a company honestly think they can do this? Online poker is a money-tree. You set it up, don't **** up, and you collect income. How you've managed to turn that tried-and-true business model into such a train-wreck is beyond my rational capacity.

"SenorKeed - On behalf of Lock I would like to sincerely apologize for the incredibly inappropriate delay you are experiencing as well as all of the frustration we understand you are going through. We have failed you as a customer and there is no excuse.
We are not sure why your cashout did not go through after it was sent to our processor but clearly something went wrong. It seems as though they never shipped the check in the first place which is causing quite the hassle for you.

We will contact that processor to retrieve the funds that we shipped to them and will do what we need to do to get those funds that they took from us and you. But it would certainly not be right for you to have to continue to sit around and wait while we go through all of that with them. We would never want our customers to just be left hanging like that and we never want to absolve ourselves of the responsibility of having chosen an ineffective processor in the first place. This was our selection to attempt to get your funds directly to you as quickly as possible and this was our mistake. You obviously had no control over any of this and were just trying to get your funds.

In the meantime, we have a new processor in place and we will immediately issue another cashout through them that you should hopefully receive soon. This way, you can get the funds as soon as possible. And any further delay in figuring out where the money is will only be an issue on our own end for us to have to deal with.

Please keep us posted. I will personally monitor this situation. If the check does not arrive on the exact day that we said it would then contact me right away. But we have greater confidence in this new processor and believe they will work better for us than the old processor did.

Again, we are so extremely sorry you have gotten in the cross-hairs of our inefficient finance-processing situation and have to suffer through this delay and all the inconvenience associated of informing support about it and wondering what's happening. We will be offering an additional 10% bonus for your inconvenience. An extra $200 on a $2000 is not the best solution considering how long this has stretched out. But please consider it a small token of acknowledgement from us that we understand how we have failed you as a customer."

sign me up bob whats this place called. its a step in right direction, but like Rambo lets not sleep till all mia checks are brought home. you are not forgotten

When is lock dumping Shane and hiring you?

my new motto no check left behind, they drew first blood. I hope they make good on this for the players sake its the very least they deserve after waiting so long.

How will we know what the results of these traces are? Are you going to Email us? Will you post them here?

P.S. nice post MicroBob - /thumbsup

With SenorKeeed I didnt mean just to chase up the check, I had previously spoken to him directly about trying to find other solutions since he will be travelling. From his post here the cashier team said they couldn't do anything on that front so I have reached out to them to see if they can think outside the box and find a solution that gets his money to him no matter where he is.

I will email you since thats private information and you are free to do with that as you choose so you could then post it.

your undertitle should be changed to Lock Poker hopefully possibly not sure a Representative

This is what's up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

is this shane caught in a lie? he says he was unaware of cashouts from November and December yet he already has this guy details? How can you have his details if you didn't know about it!!!

I asked my CEO specifically today if there were any Nov/Dec cashouts that were still outstanding and I was told they had all been sent some weeks ago.

Obviously from this thread some of these haven't arrived and they need to be traced which we are doing now.

oh so your CEO is a liar then? That would Jen Larson correct?

I'm skeptical of Lock's ability to 'put a trace' on these checks.

In the past, whenever someone had a check bounce, Lock apparently didn't have the ability to 'trace it' and see if the check had cleared or not.

Instead, Lock required photocopies of the bounced check, and screenshots of the players' bank accounts verifying that the deposit had bounced.

This leads me to believe that Lock actually has no idea what happens to the money once they give it to a processor to send checks out -- otherwise, they would be easily able to see for themselves what checks bounced and what checks cleared.