Shane blatantly ignoring me... the longest waiting cashout request (2 threads merged) - Page 2 - Two Plus Two

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Shane blatantly ignoring me... the longest waiting cashout request (2 threads merged)

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07-17-2013 , 09:30 AM

#26

IHasTehNutz

Making my way

Join Date: Oct 2012 Posts: 3,166

Quote:

Originally Posted by HammerMan72

On a side note: I was just thinking about switching to Neteller.

Because they are all caught up and cleared out, right?

07-17-2013 , 10:10 AM

#27

HammerMan72

adept

Join Date: May 2012 Posts: 940

Yeah G911 said so.. must be right!

07-17-2013 , 04:08 PM

#28

DaycareInferno

Carpal \'Tunnel

Join Date: Jun 2007 Posts: 18,285

Quote:

Originally Posted by imjustshane

Just wanted to add that I only saw this thread hours after I had already got all the answers from the team and replied to you.

Its the emails that worked.

cool story bro

07-17-2013 , 08:01 PM

#29

Lupin III

journeyman

Join Date: Sep 2012 Posts: 254

Shane, can you PLEASE, PLEASE look into my cashout? I've been waiting since Feb. 1, and got the sender info almost 3 months ago, on Apr. 23. There is DEFINITELY something wrong with my cashout. The longest I heard it took to get the MTCN after the sender info was one month. I've just been getting the same cut-and-paste answers from the cashier team for the last 3 months. My wait time is going on almost 6 months now. PLEASE help me out here!

Lock username: MerylStreep

07-17-2013 , 10:36 PM

#30

transversal

grinder

Join Date: Dec 2009 Posts: 628

Quote:

Originally Posted by VARICO11

all u have to do is email him and he will contact cashier team. NOT
hes an idiot and a fake, he will lie to you as well. Id say cancel the cashout and trade for .33 cents on the dollar like lock pros are.

How does trading work? You still have to get the money off the site.

07-17-2013 , 10:50 PM

#31

JimAfternoon

Carpal \'Tunnel

Join Date: Mar 2011 Posts: 6,903

Trading works by you transferring Lock funds to another player and he pays you cash, either with a bank deposit or Greedot or something. It's basically instant.

There's a player-to-player transfer thread in the main forum,

07-17-2013 , 10:55 PM

#32

transversal

grinder

Join Date: Dec 2009 Posts: 628

Quote:

Originally Posted by JimAfternoon

Trading works ...

There's a player-to-player transfer thread in the main forum,

Thanks.

07-18-2013 , 12:59 PM

#33

Deuce2High

veteran

Join Date: Oct 2004 Posts: 2,596

Shane I have sent the cashier two emails over the past couple months about my check cash-out. I copied you in on both of them and have received no response from you. The cash-out is for $519.80 requested March 16.

07-18-2013 , 04:27 PM

#34

Lupin III

journeyman

Join Date: Sep 2012 Posts: 254

Quote:

Originally Posted by Lupin III

07-25-2013 , 01:53 AM

#35

Nguyenning

centurion

Join Date: Nov 2012 Posts: 111

lol, original poster here...

Shane hasn't responded to any of my e-mails and I am left where I started. No cash, no update, no progress.

Looks like this thread and my e-mails didn't work.

February 1 and still waiting... thanks for nothing, Shane

07-25-2013 , 02:03 AM

#36

Acesfullofgarbage

veteran

Join Date: Feb 2010 Posts: 2,736

Quote:

Originally Posted by Nguyenning

Got the e-mail... Crossing my fingers, but I'm not so sure having a check sent out would be any faster?

"I spoke to everyone today and they are chasing it up for you.

They are having one last try to get the pickup details from the processor, if they can't do that right away they will cancel the WU and send a check straight out.

Should know which way it will go some time Monday.

Best,

Shane"

wait, shane, why would everyone have to chase it up? Why do they get one last try to get the details? And how the hell can you use the phrase send a check straight out with a straight face?

Last edited by Acesfullofgarbage; 07-25-2013 at 02:13 AM. Reason: In a world where a man has one last try to get the details....

07-25-2013 , 11:40 PM

#37

Nguyenning

centurion

Join Date: Nov 2012 Posts: 111

Yup, it's official guys.

Shane has left me completely in the dark. Back to square one of waiting... February 1

Ridiculous

No response to e-mail now. No response here. Lol, he just posted a couple times here to get my hopes up I guess

07-26-2013 , 04:50 PM

#38

Nguyenning

centurion

Join Date: Nov 2012 Posts: 111

Sigh... (been waiting since FEBRUARY 1, so I'd say I have a right to complain)

Post on Lock Poker Facebook page regarding my cashout
Shane sends e-mail promising me a check was sent out that day
5 days later, nothing and no update on the check

Post again on Lock Poker Facebook page regarding my cashout and broken promise
Shane e-mails me again promising it is getting resolved via WU TODAY
Blocks me from posting on Lock Poker Facebook

Ha... he thinks this is over? He's promised me funds TWICE now via e-mail. "I'm sending you the check now."

Crazy to see such bold lies like that.

07-26-2013 , 05:00 PM

#39

JimAfternoon

Carpal \'Tunnel

Join Date: Mar 2011 Posts: 6,903

Sorry to hear that, man.

Welcome to Lock Poker.

Keep on him, maybe he'll pay just to get rid of you.

07-26-2013 , 05:04 PM

#40

Nguyenning

centurion

Join Date: Nov 2012 Posts: 111

Quote:

Originally Posted by JimAfternoon

Sorry to hear that, man.

Welcome to Lock Poker.

Keep on him, maybe he'll pay just to get rid of you.

Posted on their Facebook page from a separate account.

Oh look! An e-mail from Shane! lolol
He's promising me he's working on getting it resolved today.

Let's see how long this process repeats. February 1st is a ridiculous amount of time to wait for a cashout. (it's not even a big cashout... that's the sad part)

07-26-2013 , 05:07 PM

#41

Deuce2High

veteran

Join Date: Oct 2004 Posts: 2,596

So Shane if I start spamming your Facebook page will I get my money faster too?

07-26-2013 , 05:18 PM

#42

jay94

old hand

Join Date: Jul 2009 Posts: 1,477

He blocks everyone from facebook regarding cashout comments, I have been blocked as well. I agree with a few of the others, there is a bigger issue then you here, quit being so da$$ selfish and whiny please. Your not the only one with a long overdue cashout, if your reading comprehension is adequate you can clearly see that there is a huge issue in this area.

07-26-2013 , 05:18 PM

#43

Nguyenning

centurion

Join Date: Nov 2012 Posts: 111

Quote:

Originally Posted by Deuce2High

So Shane if I start spamming your Facebook page will I get my money faster too?

Let's not forget I've been waiting on my WU cashout since February 1... pretty ridiculous

I have come to understand it would be at least 3 months. But 6 was my breaking point.

07-26-2013 , 05:29 PM

#44

Bictor Vlom

grinder

Join Date: Mar 2013 Posts: 669

Quote:

Originally Posted by jay94

Regardless, it does appear that sitting back and doing nothing just does not work. I can't find fault with someone who wants their money. If you have to be a pain in the a$$ and you reached your breaking point, you gotta due what you gotta do. If you are nice and polite you stay at the back of the line............

07-26-2013 , 05:52 PM

#45

Scherer716

Carpal \'Tunnel

Join Date: May 2012 Posts: 20,637

Quote:

Originally Posted by jay94

He blocks everyone from facebook regarding cashout comments, I have been blocked as well. I agree with a few of the others, there is a bigger issue then you here, quit being so da$$ selfish and whiny please. Your not the only one with a long overdue cashout, if your reading comprehension is adequate you can clearly see that there is a huge issue in this area.

heh, sorry i had to do it. it was just so funny.

/derail

07-26-2013 , 05:56 PM

#46

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

I promised you this would be resolved today, I was still working on ensuring this resolution happened for you today when you started spamming the Facebook page, since you made so many posts at the same time it was quicker to just ban the account.

I really do sympathise with you and I have been chasing this all day for you but spamming the facebook page just wastes both our time.

07-26-2013 , 05:56 PM

#47

HammerMan72

adept

Join Date: May 2012 Posts: 940

Quote:

Originally Posted by Nguyenning

Pretty much ANY company no matter how good or how shady will always keep their facebook page clean of any negative feedback. It's common practice and not just Lock.

Sorry to hear though that you're waiting since Feb on your cashout. I'd suggest that you post it in the relevant cashout thread inc. amount etc.

Sure nutz will love to add you to his reports.

One qestion though. Did Shane really say "I'm sending you the check now."? I never heard/saw him saying that to anyone.

Shane, you got promoted again? Cashier Manager?

07-26-2013 , 07:07 PM

#48

Nguyenning

centurion

Join Date: Nov 2012 Posts: 111

Yup... here are the e-mails and dates I got from Shane. It's the broken promises that's irritating me and making me bitch. Well, that AND the February 1 wait time. You can't just tell me a check was sent out to me "NOW" and then 9 days go by with me constantly e-mailing and trying to get an update. And now here comes another promise that it will be resolved in 24 hours... Why should I believe it? He already lied once.
Check out the e-mails word for word below:

July 17:
"Hey XXX,

They said they will send the check out to you now.

The funds have already been taken by the processor but we are willing to take the loss for now because it is taking to long.

We will try and recoup the funds but if its complete via WU as well we will have to deduct that from your balance.

I hope that helps, let me know if you have any other questions."

July 25, 8 DAYS after saying he sent a check out
Hey XXX,

I spoke to the cashier manager earlier and they said they had still been trying to get it through to you via WU this week and it hasnt worked.

They have promised me they will resolve this today either with WU or switching it to a check.

As soon as I hear back which option it is I will let you know.

July 26 just now
Hey XXX,

They have updated me again and now they have confirmed you will get your pickup details in the next 24 hours.

07-26-2013 , 07:10 PM

#49

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by Nguyenning

Yup... here are the e-mails and dates I got from Shane. It's the broken promises that's irritating me and making me bitch. Well, that AND the February 1 wait time. You can't just tell me a check was sent out to me "NOW" and then 9 days go by with me constantly e-mailing and trying to get an update. And now here comes another promise that it will be resolved in 24 hours... Why should I believe it? He already lied once.
Check out the e-mails word for word below:

July 17, 9 days LATER:
"Hey XXX,

They said they will send the check out to you now.

The funds have already been taken by the processor but we are willing to take the loss for now because it is taking to long.

We will try and recoup the funds but if its complete via WU as well we will have to deduct that from your balance.

I hope that helps, let me know if you have any other questions."

July 25
Hey XXX,

I spoke to the cashier manager earlier and they said they had still been trying to get it through to you via WU this week and it hasnt worked.

They have promised me they will resolve this today either with WU or switching it to a check.

As soon as I hear back which option it is I will let you know.

July 26 just now
Hey XXX,

They have updated me again and now they have confirmed you will get your pickup details in the next 24 hours.

From speaking to the cashier manager about this timeline as you can see on that first email in the list the funds were already with the processor and we were trying to recover them to reprocess this for you. The processor then kept dragging it along promising to just push it through which of course would be the easiest solution.

This process has been terminated today and it has been reprocessed through a new processor for you.

07-26-2013 , 07:14 PM

#50

Nguyenning

centurion

Join Date: Nov 2012 Posts: 111

Quote:

Originally Posted by imjustshane

Well then you should not have told me "They said they will send the check out to you now."

Now how am I supposed to believe your most recent update of "they have confirmed you will get your pickup details in the next 24 hours."

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