Originally Posted by Camel99
I am having some huge difficulties with the lock poker room.
I made a deposit because I heard about the bonus offer and asked about rakeback. You guys told me I would be getting rakeback.
I played for a few days straight and was about even. The final day I went to register for a bunch of games and the client would freeze each time. It was only the client that would freeze and it was the type of freeze that I would have restart my comp just for the software. By the time I got it working an hour had gone by and I didn't get to play a hand,all games had ended.
I never recieved any rakeback or bonus money..
I WOULD REALLY LIKE A REFUND PLEASE
This seems to be the issue that could affect players the most. Lots of people seem to be freezing up and getting sat out during cash games and tourneys.
Are you on a Mac? I am. It has happened to me, and I am figuring that it is this weak, converted software that is causing it. If I was playing for higher stakes, I would be scared of losing a lot from the computer freezes/ software glitches.
I am confident that people will get their lost RB/ bonuses/ points, etc, but renumeration for freeze ups seems unlikely. Thankfully, it has only happened to me twice in important situations, but it was painful.
MY ADVICE: Don't click on the cashier or admin tabs while you are playing. If I open these, I have been restarting the software before I sit back down at the tables. Not sure if there is a connection, but I felt like it was happening to me more after I clicked these tabs more.
Additionally, if you sleep your comp with software open, restart it when you wake your comp up before playing.
I also try to keep my time bank high in case you freeze (for me, I just have to close & open the software to get back in the game, which I can usually do in under a minute. If you have to restart your comp, then you may be out of luck/ sat out).
Lastly, if you are freezing up, don't raise, etc and leave just a few chips in your stack. I hate to change my game because of this issue, but there have been a few cases where I have gone all in for a little more than I might normally raise because I fear losing the hand because of a freeze up.