Quote:
Originally Posted by Jah Onion
Question 9
Let's assume for a moment that this is true, and that all of the super old cash outs are abnormal in some way, that something went wrong for those customers and their situation isn't normal.
1) Why does it take so long for Lock to fix issues for customers when they crop up, 2) why doesn't Lock communicate with these customers so that they know that Lock is working on their unique case, and 3) what changes is Lock going to make so that so many people don't have something go wrong with their cash outs?
Its impossible to eradicate all problems just with the nature of US processing, the big problem right now is that the backlog really amplifies the problems and makes things much much worse. When many players complain about customer support they often are getting answered but the answers are the same "we are trying to rectify this cashout as soon as possible". The solution to that is to get cashouts under control, that we are definitely working towards.
