Q8 Discussion Thread (verification timeframes) - Two Plus Two

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Q8 Discussion Thread (verification timeframes)

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07-26-2013 , 08:32 PM

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by Jah Onion

Question 8

Could you please explain why it takes so long to get verified for either wu or checks? Surely security checks don't take that long. Perhaps you could give a step by step answer to "verification" and why it is taking 3 month or more for this process on small simple cashouts?

If there are no security concerns a WU or check cashout might still sit in the processing queue if there is a backlog and we cant process more cashouts through to the processor at that time. The example of this would be if we have already sent a batch to every one of our WU processors and we are waiting for these to be completed.

07-26-2013 , 08:52 PM

jay94

old hand

Join Date: Jul 2009 Posts: 1,476

Is this saying, basically you don't verify the cashouts, because of the pending backlog, and when your close to catching up you can quickly verify them?

07-27-2013 , 02:06 AM

macgyver72

grinder

Join Date: Apr 2008 Posts: 695

So is the 5 week timeframe meaning that we should have the money within 5 weeks of verification and (obviously) not 5 weeks from requested?

07-29-2013 , 07:06 PM

Bictor Vlom

grinder

Join Date: Mar 2013 Posts: 669

Quote:

Originally Posted by imjustshane

Shane, this question is dealing with the "verification stage" and not the "processing stage" or "completed stage". Why is the "verification stage" taking three months and what EXACTLY are you doing for job tasks in this stage. It does not take 3 months to match up a name, address, phone number, account balance, stick it an envelope and then send it to the processor for "processing". Could you try to be a little more specific so that we can understand the process a little better? Thanks.

07-30-2013 , 05:13 PM

jay94

old hand

Join Date: Jul 2009 Posts: 1,476

Why is Shane avoid this topic?

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