Q7 Discussion Thread (rewards for timeframes) - Two Plus Two

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Q7 Discussion Thread (rewards for timeframes)

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07-26-2013 , 08:24 PM

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by Jah Onion

Question 7

You say that Lock is confident that its cash outs will meet the time frames given despite the fact that over the last 8 months or so a large number have not. If you are confident in this, why not offer a significant cash award to players whose cash outs exceed the time frames that are given?

For that matter, why not offer awards to those players whose cash outs have already exceeded those time frames over the last few months? You have claimed that these cases are more unusual than people think, so it shouldn't be a problem, and it would be a nice gesture to atone for the great inconvenience that some customers have experienced as the result of delayed cash outs.

Blanket rewards would add to already high processing costs, but spot cash rewards are already in place and are given to some customers.

07-26-2013 , 11:57 PM

DaycareInferno

Carpal \'Tunnel

Join Date: Jun 2007 Posts: 18,285

Why would they add much to your cost if you actually get your cash outs to customers in the time frames given like you say you are confident that you can do?

07-30-2013 , 10:30 AM

FT37

adept

Join Date: May 2013 Posts: 854

I can confirm that I received a bonus cash reward from Lock Poker whilst waiting for my cashout request to be received

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