Q3 Discussion Thread (Cashout competition)
Join Date: Sep 2002
Posts: 14,546
Question 3
Can you compare your cashout process to that of your competitors (such as Bodog, Merge or ACR - sites that also cater to US players) and explain why there is such a disparity between Lock and these other sites?
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Last edited by Mike Haven; 07-23-2013 at 05:46 PM.
Join Date: Sep 2002
Posts: 14,546
Quote:
Originally Posted by imjustshane
Question 3
We went through a period where our process limits weren't able to meet our demand which got us behind with our cashouts, we have rectified this and are now working on moving forward. I understand this improvement hasn't been as obvious yet while we are still clearing that backlog and until it is obvious this question will continue to come up but all we can do is keep working through the cashouts.
In the recent period where we have worked to increase our processing and work through our backlog we have actually seen our competitors take a little step back with Bodog losing Skrill and Merge losing WU. We feel we are well positioned now with our current processing limits to work our way back to where we should be and measure up far better against our competitors than we currently do.
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Join Date: Sep 2002
Posts: 14,546
Quote:
Originally Posted by Bictor Vlom
Question 3 Follow up
Can you compare your cashout process to that of your competitors (such as Bodog, Merge or ACR - sites that also cater to US players) and explain why there is such a disparity between Lock and these other sites?
We went through a period where our process limits weren't able to meet our demand which got us behind with our cashouts, we have rectified this and are now working on moving forward. I understand this improvement hasn't been as obvious yet while we are still clearing that backlog and until it is obvious this question will continue to come up but all we can do is keep working through the cashouts.
In the recent period where we have worked to increase our processing and work through our backlog we have actually seen our competitors take a little step back with Bodog losing Skrill and Merge losing WU. We feel we are well positioned now with our current processing limits to work our way back to where we should be and measure up far better against our competitors than we currently do.
I find this answer to be less than satisfactory and would have expected more facts and details.
How many processors were you using then and now?
How many payments were you processing then and now?
What was the number of backlogs in January and what is the number now?
When will you clear your entire backlog?
You still have people waiting for payments from December. When will this backlog be eliminated?
Can you give a specific time frame to clear the backlog such as "By August 2013 we will be completely caught up and going forward, cashouts will not exceed a 60 day window".
How much of a back log do you have now?
What is the specific amount of people who have requested a cash out for every month from Jan-June and not been paid?
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Join Date: Sep 2002
Posts: 14,546
Quote:
Originally Posted by DaycareInferno
Question 3
Can you compare your cashout process to that of your competitors (such as Bodog, Merge or ACR - sites that also cater to US players) and explain why there is such a disparity between Lock and these other sites?
Looks like you can use this one again.
Good to know that things have improved but its just not obvious though.
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