Please don't ban me I'm not allowed to make a thread like this.

I'd like to make the point that if you have good cashouts you will seem to have good CS. Locks cashouts suck, therefore their CS sucks. Right now Bovada has good cashouts and supposedly good CS. But last year when Bovada was struggling to have quick cashouts I heard the exact same things about their CS as I do about Lock's. If you read SBR there were 3 Bovada payout threads and everyone claimed they were never going to get paid and their CS just tells them lie after lie. Bovada's cashouts improve and supposedly their CS improves? No, they don't have great CS, they just don't have cashout issues.

Everything comes down to cashouts.

edit:
a) idk
b) cashouts
c) cashouts
d) stupid question that pertains to nothing

Question 12

a) Their emphasis on new markets has helped reduce their US dependancy, and sportsbook gives them a great cashflow in product to help keep their eWallets stacked with deposits.


Shane,

Could you explain why gaining new markets, cash flow, and being stacked with deposits correlates to superior cash out times?

Question 12

d) The Bodog owner says he doesn't own Bodog anymore and has sold out and his website in his own name uses other authors for his articles. Im not sure how that equates to accessible and engaged. We have seen people post here that they emailed Jen about cashouts and got a response, email Calvin about a cashout and see how that works out.

Shane,

Since Bodog/Bovada cash outs are 2-7 days there would be no reason to email Calvin Ayre about cash outs. Unless of course I wanted to compliment him on that and Bodog/Bovadas's excellent customer service. In the meantime, would you mind posting Jen Larsons email since she values the opinion of her new and existing customers so highly. It would be great if we could give her some direct feedback. Could you please chase that email down for us and post it here.

Thank you.

As a US focussed site we have few deposits into eWallets, so to cashout players to eWallets we have to constantly move funds to those eWallets to cover those cashouts.

For a company that is entirely ROW their players dont have the same restrictions as US players so they can deposit with eWallets. Meaning the money is all coming in and out through the same channel. This makes processing much easier.

Just email me at shane@lockpoker.eu and I will happily send it right over to you.

You can't post it here right here for all your loyal existing and new customers. You see I am having problems with my email account and can not access it. I believe I have told you that several times?

Bodog does in fact have excellent costumer service!

You can actually call and speak to someone who works at Bovado, which is incredible. I think the only way to deposit and withdrawl from Bovado is to call a CS rep. I think because you can call, Bovado is much more on top of things.

Shane, why isn't lock poker set up like this? Do you think it ever will be?

Shane-even my mother has your email address.

Thanks Kristi. You really saved me a lot of hassle. Because of my "email issue", I was going to have to go to an internet café, setup a new email account, and then send Shane that email requesting Jen's email address. Now its right here for everyone!!! All of Locks new and existing customers will certainly appreciate that they can now contact the top dog (no offense) at Lock with many of their pressing issues and concerns. And I am sure Jennifer will be thrilled to have an honest to goodness "Voice of the Customer" feedback from all of her many fans here on 2+2. Thanks to Kristi, I should be all set now Shane. But thank you anyway.

How does this impact WU cash outs?

Let us know if the email indeed works and what her response is.

It does work, always did and I guess it always will.

I'm amazed by the energy Bictor keeps putting into all his posts and I wonder... how much money have you got stuck on Lock to be on such a mission?

Bictor, you have posted the same crap over and over again for 2 months.. Please give it a slight rest to make reading through these threads both more enjoyable, and easier to navigate.. Please and thank you

This whole game with your email is ridiculous. You claim to be affected by this and want answers and help, but then refuse to let me look into it for you.

This either means you are FOS, or you are hiding your identity for some stupid reason. Either way this behaviour makes your involvement in these threads menial and no longer requiring any serious attention.

Shane,

I have responded to everyone of your posts in a prompt and timely fashion. I have repeatedly apologized to you for the present situation that is occurring. I have treated you with nothing but respect. Quite frankly, I have treated you better than you treat many of your new and existing customers. Yet, you seem to get upset with me, you have insulted me, and you make demands of me as if I owe you something. Shane, I think I deserve an apology from you. I want to have a constructive dialogue with you, but respect must be a two way street. I understand you are under a great deal of pressure and the demands on your time may be overwhelming. But, we need to work together. Thank you.

STFU and stop trolling and derailing every thread with your irrelevant nonsense.

Actually thats what needs to be said to you.

Its clear you dont have a horse in this race, you have been ridiculously evasive on the subject of your email and have once again cluttered these threads with needless trolling.

There are plenty of other parts of 2+2 for you to go play your games in, there is no need for you to continue to play them here.

just put him on ignore, it actually makes the forum readable again.

but you and lock don't troll us? with your canned responses with the "we've been experience a bit of a backlog lately" when this has been going on for over a year.

also be more professional, whether hes trolling or not, that's not how you conduct business, grow the **** up

Wow. I am shocked that someone whose business it is to serve existing and new customers would engage in such behavior. I am not sure what horse you are referring to as the forum functions as an open dialogue. It is not a forum where you make demands of me and I am obligated to respond. In fact, it is actually supposed to work the other way around. If I didn't know any better, I would think that you want to derail this thread and create some type of troll war, so you don't have to answer the tough questions.

But, I know that would not be the case. Please allow me to extend an olive branch to you Shane. I am sorry that I continue to have certain "technical difficulties" with my email. I have responded to you on several occasions about this. But, I am perplexed by your continued focus on my emails. Its very odd that you seem so obsessed and determined to get my emails and email address. Perhaps you should be a little more concerned with the customers trying to reach you, rather than worrying about my issues. There seems to be so many dissatisfied customers who are complaining that you never respond to them. Perhaps you should redirect your energies in that direction. We have plenty of other information to work with. so lets all work together. So why don't you answer my follow up question?


As a US focussed site we have few deposits into eWallets, so to cashout players to eWallets we have to constantly move funds to those eWallets to cover those cashouts.
For a company that is entirely ROW their players dont have the same restrictions as US players so they can deposit with eWallets. Meaning the money is all coming in and out through the same channel. This makes processing much easier.


How does this impact WU cash outs?

Well said!

I say FOS

Nothing than respect? Yeah right...


So who do you think you are to tell anyone to shut the f.. up for actually not sucking up to you? How about you STFU for a while instead of constantly repeating yourself in every single thread?

Sounds like a plan.