Thx for the info re Neteller. What about executive and upper management changes? Obviously you need pros in getting and licensing efficient and prompt withdrawal processors. Bovada, and other sites do a way better job. Hire away or hire as consultants some of those people. My God, Lock Poker hasn't made progress on this issues for YEARS!!! In a case where long term problems become worse, it is an Executive/Upper management failure and they should be let go to bring in more qualified and professional people in the online poker industry. Is Lock Poker considering Executive/Upper Management changes? God you should be. This cannot go on much longer. the Feds are beginning to circle as they are aware and becoming suspicious of Lock Poker's behavior

Shane, Can you also take a look at the memory refresher thread:

http://forumserver.twoplustwo.com/19...houts-1331093/

A lot of the cash-outs in that thread are more than 5 months old, my cash out is more than 6 months now [sailinghe (PokerVITTT) (1/24/13)].

I do understand there is some delay of the cash outs. But 5-6 months is still too long and those cash out needs some attention.

Thanks a lot.

I need to follow up on this was to tired last night.

Shane, don't you think that leaving the cake network to maybe go stand-alone and pulling out of the US would be something to consider? I mean it really seems like the majority of Lock's processing problems comes from being a US facing room.

With you stating that Lock is looking to aquire players from those new markets it would only make sense to pull out the US and either leave the network (you're pretty unhappy with) to find a new one or even go stand-alone to allow Lock full control over how things are done.

I mean there is a couple of pretty decent poker software providers out there starting at ~$10 for the desktop client licence with options to expand the services with social, mobile and mac apps.

Isn't this the main reason that Lock is so careful not to leave a banking trail back to the accounts in which they hold all their Clients' Money?

The Feds appear more interested in consumer fraud related to cash outs. Many of the complaints they have received pertain to this issue and the misinformation and, in some cases outright lies made by Lock Poker consumer and cashier staffs.

No plans to leave the US market at this stage and while there are many things we aren't that happy about with our current network its not like there are a lot of other options out there. Merge obviously is moving closer and closer to a Carbon/Sportsbook only 'network' pushing more and more rooms out and the other networks are just tiny and have horrible software.

Our best play right now is to remain focussed on getting our cashouts and support functioning better and keep pressure on Revolution to improve their product.

^ I know you're frustrated, but your post adds no value to this discussion thread and I assure you no one interested in this from the outside world is going to be interested in reading that lovely mix of caps lock post you created. Take a deep breath and scream in a pillow or something.

Not trying to derail this discussion thread, but any approximate idea as to when you expect the backlog to be relatively cured? I understand turning the wheel of a large ship doesn't show movement for quite some time, so an eta (even if vague) could help to understand what we're dealing with here. If this was answered elsewhere, I apologize.

http://forumserver.twoplustwo.com/19...ad-wu-1355458/

^^ In this thread, one can imply that Shane has said the backlog will be cleared in a laughable 4-5 weeks. He's also stated that extremely old cashouts are "outliers" and that they aren't considered to be in the backlog. What's more amusing is that people from May and June have still not been paid, so the 4-5 week estimation is more fabrication.

In my eyes, the Q6 thread is the only one worth focusing on. Store items, customer service, rewards, new rep, all those threads are secondary. People care about withdrawal times. It should be the only focus. Unfortunately, there have become too many "Question" threads in which everyone will still eventually post about withdrawal times in each of those as well.

Don't forget April. Most of us from April just finally got verified.

If he wrote 4-5 weeks, we can treat it like an estimation on when our gf/wife will be ready to leave. I'd say 3 months minimum based on 4-5 weeks.

Agree the withdraw topic is the most pressing issue. I only replied in here b/c Shane wrote about it. Unfortunately there are so many issues with Lock that the additional questions with these discussion threads probably helps those looking for a quick search on the subject even though they may not be as pressing of an issue as cashout ones.

Focusing on attracting ROW deposits is money down the drain,Why would any ROW player put money on lock , and be unable to pull it off immediately should they wish ,when they can put it on stars,FTP large ipoker sportsbooks,party etc and get it straight off with no worries. Until you sort the backlog you have no chance of this happening , and if you do clear the backlog , players will probably be thinking that the risk of a new backlog may still make it too risky.
I'm not a lock player , never had an account but having been caught as a euro player in the FTP saga, my experiences with wondering whether my FTP money would be returned post black friday shape my views that i put in the previous paragraph. I am one of those players that you say that you want to recruit. Use this as feedback on the plan, it isn't going to help you .
That US players haven't received their FTP money yet stinks , The stars takeover deal should have made Stars responsible for refunding US players their account balances and once the payments made , the seized funds to cover those payments returned to Stars. It would have been the cheapest and quickest way of getting the us players money back to them.
The Ipoker sportsbooks can attract deposits easily with onsite advertising on their sportsbook site and in shop advertising in their betting shops. You don't have that infrastructure to start with.

making huge strides towards making a tiny room that isn't processing enough to hit your limits probably isn't going to help with the backlog though

Why would people play on here? Simple, the rewards and rakeback are vastly superior to any other site. That being said, they don't pay people so you have a right to say what you have, but this may be enough to entertain people the thought of depositing here. About the funds, they seem to blame the d.o.j. luckily or not luckily for me I was just getting into internet poker at the time. That being said, regardless if they got money back to the U.S. players that would not help there cause in any case. I will say most signs point to the fall of this company, I hope this is not the case. The games are becoming fewer and fewer, for micro to small stakes, and I'm sure the higher you go the less games there are, because there wasn't many to begin with.

I'm drunk atm so don't blame me I will say that this site caters to much to the player, but they are doing so many other things wrong, it is a trivial point to focus on. This company, if ran by a coherent non half ******ed person, could potentially grow this place into something unbelievable. If people actually got paid, why wouldn't you want to play here and easily be able to attain 80-90% rb? The higher you go, you could even entertain the thoughts of 100%+ rb.

Do you think the very problem may stem from this type of reward system?

Im waiting to get clarification on the 4-5 timeframe for WU that the cashier team have been giving.

Im avoiding giving any personal estimations because its impossible to speculate, only the cashier team have the actual number and can make any meaningful estimations.

Mike,

Do we have any proof that Lock actually holds any player money in any accounts? Just something Lock may want to clarify.......

I requested a check on December 11th, it was processed on March 28, and I still have not received it. If checks are processed in a FIFO queue, why am I still waiting? Many other people who requested checks after me have already received theirs. If I am not at the front of the line, then why not?

This same question was asked in an earlier post, but was not answered. (http://forumserver.twoplustwo.com/sh...3&postcount=31)

To follow up with DJs questions about checks. Why does your cashier and support team lie about when checks are sent? I've been told specifically on two occasions that my check has been sent. They come from a courier so from sent to received should be less then a week, I have yet to receive anything.

Don't want to speculate but they may not be lying. The processor may have told them they sent the check but in fact just vanished with the dough. Shane has said on multiple occasions that finding new reliable processors who won't steal money is an ongoing struggle.

Not posting this in any way to defend Lock btw. Just stating what is most likely. For months I have asserted that because Lock is among the most poorly run companies in a shady industry, the processors see them as an easy target and will steal from them knowing that Lock can't go to the authorities and that they are basically too lazy and incompetent to do anything about it. As such they are continually forces to work with shadier and shadier processors and thus cannot get any traction when it comes to getting money to players.

Okay so I take that reply as a clear "No, we don't have any plans to leave the Revolution/Cake network in the near future". Correct?

Never mind Merge or any other network and what they are doing or not doing. The main interest right now is Lock and what's happening on your network and I'm pretty sure the majority of your players is not interested in what is happening on other networks.

+1 After you put me and many others on your "list" I have never heard anything from you even though I have PMed you and sent an email. Nor have I heard anything from lock.

S/N Rhaegal
Cashout $500 via check on 2/21 and verfied 4/9

Shane,
When are the next batches going out?

Can you ask the cashier manager what happened to last weeks skrill batch? has there been one? has the wire hit the account yet?