I have read the Doug Lee is a tool box thread and can honestly say that Shane has him beat hands down.

Shane's blatant lies are a slap in the face of anyone owed money by Lock. Lies such as can't disclose how many western union checks are processed because it would lead to the detection of processor being used by lock. The other blatant lie among many others was that he had to lie about the Portugal trip to protect lock and mgmt. from perceived retribution if it was found where they were staying. Shane needs to be removed at this point as the conversation 2 plus 2 had with lock has deteriorated in terms of getting players paid and having the situation that is Lock move in a positive direction.

YEAH SURE, LET'S DO THIS. Because it matters so soooo so much that Lock's 2p2 rep's name is something other than shane. Because it's sooooo flippin obvious not only that Shane's posts here are totally different to what Lock instructs him to post, but also that if a new rep came here his posts would have nothing to do with the info that Lock wants fed to us, but rather he would post honestly and earnestly about everything to do with lock, he would give us insight into their operation, their payment processors and what knickers the members of the support team are wearing everyday.

Yes, you are right. It is absolutely certain that Shane's lies and misinformation are not a result of Lock instructing him thus. He's just an angry, bitter man who keeps posting bull**** on behalf of Lock but goddamnit they just can't fire him. Thank god though that some ... people on 2p2 are running a petition to get him kicked out of his job. Lock was hoping and praying for just such an event so they can finally let him go and hire someone who will stop lying and making their company look bad


TLDR; before posting, THINK

Or if we didn't have Shane or Lock support we wouldn't have any sort of communication. How would that be different from what we have now?

If Mat and Mason's talk with Lock hasn't caused them to be accountable, I'm not sure what a petition like this is going to be able to solve.

Absolutely. I think this is very important and could certainly be helpful.

Moreover, Lock promised 2+2 that there indeed would be a new representative. These problems with Shane are not new. A new representative was part of 2+2's directive to them about a month ago when the banners were removed, etc. There was a reason for that (many reasons actually).

What ever the representative's name is, the message will still be the same.

shane > no shane

just my opinion, but I believe it to be the case. he's far from perfect but I believe he cares about his job and he tries. there was no time more infuriating than after "Joseph" made that useless post and we had silence for 4 days.

don't shoot the messenger imo.

A new rep was supposed to come in because shane had lost credibility and move things towards a positive direction. A new rep came in made one announcement never to be seen again and shane is back with his bold faced lies. Its been a reasonable time since 2 plus 2 mgmt. has reached out to lock and things have not gotten any better. Maybe its time for 2 plus 2 mgmt. to have another chat with lock and if nothing is accomplished this time around put an end to Lock on 2 plus 2 as Lock has proven through shanes continued efforts it doesn't belong on this forum with advertisements or without.

I think it became personal between you and shane a long time ago.

as has been said, Shane relays whatever message he's directed to. it doesn't much matter if it's Shane, Joseph, Johnny, Lindsay, or Josh. I don't know about you, but I personally find Shane's contributions better than Joseph's.

what leverage does 2+2 have in this matter? all that's left is this forum, and frankly this forum exists more for forum members than it does for Lock at this point in time.

Lock's representative only has as much credibility as the site itself. shane's existence is working out perfectly for them: people constantly take anger out on shane rather than on Lock itself. he's a perfect shield/deflector for them.

I disagree with this. First off, once the money stopped flowing from Lock to 2p2 in the form of paid space there really isn't much more 2p2 can do. Yanking the entire forum only hurts US, the players. Even a bad rep is better then none at all.

ding ding, +1

Shane gets paid by lock to come on here and lie he rightfully will get blamed for doing so because he is doing it knowingly just to get a paycheck. Telling people he can't divulge how many checks are issued by Western Union because it will lead to locks payment processor being detected is an insult to anyone with a modicum of iq. I would rather he be gone and have silence then his never ending bold faced lies.

This is tough really. Shane's role is impossible for anyone to properly perform when Lock is the boss, case closed. If Lock is paying Shane to tell players what they want, then it's not Shane's job to use his discretion or to give opinions that would deviate away from their intentions of giving vague messages. It's his job to relay our questions to them and for them to give suitable answers (which we've concluded they are incapable of). Clearly, Lock management sucks at business, at customer service, at promises, at pretty much everything right now.

Shane's smart enough, as any of us are, to realize that Lock hasn't been open with us as players, nor have they been holding themselves accountable to their own word. So it's really up to Shane to leave the company, otherwise he's literally performing the same duties that the next person would be. At least this forum allows a collective stance against what Lock is currently doing as opposed to us being on our own with just emailing support, even if it isn't resulting in immediate change. Clearly Shane doesn't empathize with us as online poker players, or like so many of us feel, he would have left. He simply chooses to believe that Lock can, and will, turn it around (as ignorant as that seems) and collects the same paycheck that his replacement would.

Does it make it right that Shane chooses to stay? That's his choice based on morality really. But in all seriousness, the message isn't going to change. Shane does not have the discretionary right to relay anything other than what Lock wants. Why on Earth would the next guy be any different? In fact, it'd be worse because we'd be relying on different answers to come. Shane is Lock's puppet, and it isn't just him in particular, it's the role of his position.

Would it really shock any of you if "Shane" ended up being a collection of people from their "support" team? I hate being lied to, and I hate that Shane has lied, but to think that he has a choice in the matter of what to disclose (if he wants to keep his job) is pretty far-fetched. I'm not saying to take it easy on him AT ALL, but the very idea that replacing him would make a difference whatsoever is a mere fairy tale.

I think giving Lock an avenue to spread their message (Shane) in this forum causes way more harm than benefit. He is not communicating in good faith, and Lock's overall treatment of players has not been in good faith.

The people who think that Shane's answers or presence are better than nothing at all are likely extremely misguided and unaware of the magnitude of Lock's disregard for conducting honest business practices. Shane is carrying out a specific tactic aimed at misinforming, deceiving, and contributing towards what is obviously some form of theft/fraud/negligence/willful incompetence.

Lock should be denied the opportunity to spread it's message unless they are willing to do so in a genuine and reasonable manner. They are not.

If Shane immediately improved his performance on here I would be completely fine with him. He has sort of improved in a couple of small areas.

But overall, I think his contempt for his own customers as displayed on here is quite harmful.

You are correct that I have believed Shane's performance to be poor dating back for several months. But I do attempt to be objective in my evaluation and I don't think that should be confused with me simply having my own motivations or that it is a "personal" thing. And I believe the fact that I have attempted to give him about 100 chances to get it together and that I have continued to try to work with him are evidence of this.

It's not like he made one screw-up on here and then I immediately called for his ousting. This has been several months and dozens and dozens of missteps in the making as well as all those attempts to help guide him through.


And again, Lock had promised to 2+2 that a new rep would be provided. So it's not like this is a new problem. 2+2 had already recognized that Shane was certainly a major issue here. And they addressed that with Lock.

And Lock's response was to throw Shane at us again...with yet even more of the same missteps. I can tell sometimes that he is trying to improve and trying to do right (he has posted more frequently and attempted to answer more of the questions being asked). But when he fails it is pretty bad.

Nobody is saying that Shane is the only problem. But he is certainly one of them. And Lock did say that a new rep would be provided. So let's do that already.

The manner in which he presents the information is appallingly poor at times.

A person like Eric Lynch, addressing the same issues, would do so in a much better way.

I do not believe that Eric is interested or available in doing this (why we have Shane in the first place) which is too bad. I'm merely highlighting my opinion that part of the problem here IS with the messenger. It is not entirely with the messenger. But part of it definitely is.

And again, this was something that 2+2 had addressed as well when they communicated with Lock about a month ago and it was agreed that a new representative would be arriving here.

I don't know if Shane is their only option because they are so short-staffed that they have nobody else available. Or if Lock has strategically decided somehow that Shane's representation is the best course including occasionally antagonizing their own customer-base.

right, so just have him on ignore and let's forget this thread ever happened.

@ MicroBob, so essentially you're saying you want shane gone because, even though you're aware the messages will contain the same sort of "information", at least someone like Rizen would post them in a more PR-friendly way?

**** that. PR is just another word for manipulation. Why would you want Lock to substitute shane for someone who can better manipulate the "masses" in order to get his propaganda to stick?

If anything, the way shane posts is a clear reflection on the management of the company.
It is, pure and simple, insight into how much the company "cares". In case any were left doubting after the failure to improve the software even one iota in over a year (maybe 2?), the blatant disregard for cashing out their players, shane just hammers the point home with his posts, and by god I don't want 2p2 FORCING* lock to substitute him for someone better.


*Hypothetically of course, as 2p2 admins have absolutely 0 to say in the matter which is a ton more than can be said of 2p2 users signing petitions lol

This sums it up best. The last sentence also isn't that much to ask for.

Actually, I think Shane should stay.

He is a perfect representative of the combination of arrogance, dishonesty, and shadiness that exists at Lock. He has given us many LOL quotes that have helped show Lock's true colors.

I'm not even kidding here. Shane's repeated failures actually help draw attention to what Lock really is, so he definitely should stay.

lol a petition XD ..... If you don't like Shane, don't address him and ignore all of his posts. While thus implying that the responses(occasional non-responses) you receive from this robot of an email address(support@lockpoker.com) is more than acceptable as your only means of communication with Lock Poker.

The sad truth is, while Lock may owe us money, they certainly owe us nothing else by means of 2+2 or representation on their end.

I have a hard time deciding whether getting rid of him would be a net positive or negative, but I do think he's a terrible rep and a complete jackass.

Personally, I don't see Shane going anywhere, or any new reps. coming to this forum.

At this point, the only reason I can see for Lock even having this forum is their hope that they can dig out of the hole they're in, and it may have future value. But even Lock must know that the ship is sinking. If they can't radically improve cashout times, and soon, I would expect this forum to close.

At this point we aren't getting any new resolutions or answers. Lock has failed to follow through with their claims over and over again. Then when asked why, Shane gives us the run around (so to speak). Yet the follow through never happens. So keep him or not? (Doesn't matter much either way I guess). Lock's CEO is just as intolerable. I'm sure that Shane has just completely sold himself out to her and the company. So unless Jen Larsen changes direction and starts being forthright, Shane will keep spuing out whatever he chooses. Even if another rep comes in here the core of Lock will be the same. So same bs just a different voice.