****OFFICIAL "Fix known issues by July 1st or I'm leaving" thread****

[blobbloblob]

Originally Posted by Ben Lopez

I had rakeback on both Lock and Intertops before the move, so if I decide to leave and play on Intertops, do I keep my rakeback there?

I'm not sure. However I just saw that Intertops stopped excepting US players yesterday. I know you already have an account there, but how do you feel about that as an existing account holder.

[Ben Lopez]

I don't like it, but I am not planning on leaving a huge roll on any one site.

[glockdiesel]

You can't have rakeback on two different skins on the network. Lock allows you to be a vip player if you have rakeback on another revolution skin. You have to be inactive a skin for 3 months to be able to get rakeback on another skin on the network. I don't see how you could have rakeback at both. I have friends that don't put in high volume and are waiting the 3 months to get rakeback on lock.

[karmageddon]

I've been putting together a fix list in another thread that could definitely use more feedback:
http://forumserver.twoplustwo.com/19...-list-1213201/

[Ben Lopez]

Originally Posted by glockdiesel

You can't have rakeback on two different skins on the network. Lock allows you to be a vip player if you have rakeback on another revolution skin. You have to be inactive a skin for 3 months to be able to get rakeback on another skin on the network. I don't see how you could have rakeback at both. I have friends that don't put in high volume and are waiting the 3 months to get rakeback on lock.

The situation with Lock is different, because I only had 1 skin on Cake with RB (intertops) before June 1. And it I can confirm that my Lock rakeback transferred over after the move. So I did indeed have 2 legitimate Revolution network RB accounts on June 1st. The question is if my RB at Intertops was nullified as soon as I played a hand on my Lock RB account...

[imjustshane]

Just wanted to let you know I did pass this up to my CEO and our dev team today.

[Agito]

Oh wow this post was stickied. I really hope this thread will force the very needed changes in lock.

[Ben Lopez]

Since the CEO is reading this, I want to say 2 things:

-Despite all the massive failures of Lock, I will say that Shane has done an excellent job as a one man army for customer support. Some will complain that he doesn't get back to them 100% of the time, but since everything I have heard from him indicates he's a straight shooter, I'm going to go out on a limb here and say it's probably because the awful support and dev team don't always GIVE him an answer TO pass on, which obviously is not his fault.

-Fire your dev team already. Let me ask you something; if you would not fire them over a debacle of this magnitude, what WOULD you fire them over? Look around the forum. There are high volume players leaving left and right. Think about how much money they are costing you in the long run, and I'll think you'll eventually realize this is a good idea. Fire whoever runs your website as well. It shouldn't take 2 weeks to update a static web page, it should take 2 minutes. Frankly I would be embarrassed if it were my company. Do yourself a favor and avoid future embarrassment.

[GTM13]

http://forumserver.twoplustwo.com/19...dited-1213057/


Once my problems get fixed (Missing Ronin payments, deposit bonus issues, and vip pts exchange issues) ill have no problem putting volume on Lock even with there less then par software, the bonuses / ronin (WHEN APPLIED) more then make up for it. ATM though, it's not getting a response from there customer service that's the problem, I just have had no answers and been given the run around of "we don't know yet", which might be true, but still sucks since it's been going on at least 2 weeks with these problems.

[333denots]

please get your act together with cashouts.. I have been waiting on a western union cashout for 12 days.. today i get an email saying it was declined? yes i'm verified and ive had sucessful wu cashouts before.
and as an extra slap in the face my money hasn't even been returned to my account!! now i'm going to have to deal with emails back and forth to support and we know how quick that will get things resolved
my id is 333denots333
i'm not a high volume player but until this is worked out ill be a NO volume player

[SNGplayer24]

why doesn't Lock put another representative on this site? I mean it would really help with their terrible customer support and overall probably a good investment atleast until their site stabilizes. You gotta wonder who even runs this company

[SNGplayer24]

Originally Posted by Ben Lopez

I don't like it, but I am not planning on leaving a huge roll on any one site.

if anything the Intertops move was great. The US government will leave them alone, the cashouts will be smoother since they have less US cashouts to handle, and overall their site is above and beyond Lock. Clearly Intertops is the best solution

[333denots]

Originally Posted by 333denots

please get your act together with cashouts.. I have been waiting on a western union cashout for 12 days.. today i get an email saying it was declined? yes i'm verified and ive had sucessful wu cashouts before.
and as an extra slap in the face my money hasn't even been returned to my account!! now i'm going to have to deal with emails back and forth to support and we know how quick that will get things resolved
my id is 333denots333
i'm not a high volume player but until this is worked out ill be a NO volume player

2 emails to support..
2 posts about issues on forum..
1 PM sent to shane..
ZERO replies.. not even the standard "we'll look into this and get back to you"

[Ben Lopez]

Originally Posted by SNGplayer24

if anything the Intertops move was great. The US government will leave them alone, the cashouts will be smoother since they have less US cashouts to handle, and overall their site is above and beyond Lock. Clearly Intertops is the best solution

Yeah, that's why I'm giving up on Lock if they don't get their act together by July 1st. I'd like to play on Lock because the promos are drastically better and I love the Vault idea, BUT I can't wait forever for them to make things tolerable. Gonna be leaving for Intertops and a bit on Winning network if this doesn't work out.

[SNGplayer24]

Originally Posted by Ben Lopez

Yeah, that's why I'm giving up on Lock if they don't get their act together by July 1st. I'd like to play on Lock because the promos are drastically better and I love the Vault idea, BUT I can't wait forever for them to make things tolerable. Gonna be leaving for Intertops and a bit on Winning network if this doesn't work out.

ya intertops is the way to go.