[Non-US-Players] Cashout tracking and discussion thread

[LimitBOSS]

hmmm dont like to see this, I am also waiting for cashout and I requested another 1 now that the 1st one has been authorized. (MB)

[Voll]

my skrill cashout has been authorized for a month

[ArdbegOwns]

Wow, this gets worrying. Especially because it is impossible to get help via support.
For me it is 7 days now after my cashout has been approved. Still no money in my account. Last time it arrived on day 7, which is btw the longest processing time I ever had in my poker life. Can't imagine how bad US players must feel, waiting for their checks. Or you Voll: a month is simply unacceptable.

I mean I really enjoy playing on Lock, but with all these current issues, I guess I'll move somewhere else soon.

[Voll]

what can we do anyone ever gotten through telephone call?

[ArdbegOwns]

Send emails or PM's to Shane and their support as well as to your affiliate (if you have one). Their payment processor has a phone number but you can just leave a message on voicemail there and I doubt that they'll ever call you back...

[Voll]

support has stopped emailing me back they used to email me back within 24 hours shane just says hell contact someone starting to think to just forget about that money

[Bobo_o]

This is weird i have made 7 withdrawals between Juni/July without a problem, im using Neteller and have a verified account on lock and Neteller. All withdrawals have taken max 1-2 days some even within 12 hours. So mabye you should email Skrill, get your account verified or just switch to Neteller.

[Voll]

my withdrawal is authorized not yet processed or anything i dunno im looking for answers and i cant find any

[Bobo_o]

Just made a withdrawal with neteller after shipping the 2k grd turbo rebuy(mini brag). Keep you posted here.

[Voll]

i keep gettin same response support always says i will contact cashier team sorry for your wait? like is there anyways i can contact cashier team a month for skrill is ridiculous

[pwntatochips]

was decided on whether to use skrill or netteller with lock, seems netteller is the way to go, no one has had any problems with netteller cashouts only skrill?

[ArdbegOwns]

I have contacted Skrill in this matter too, telling them that lots of customers are switching to Neteller, because Neteller gets processed in 24-48h whilst Skrill VIP members have to wait sometimes for weeks. Got a reply within 30m that they will instantly investigate this issue and get back to me soon.

I also informed my affiliate as well as other affiliates I have used in the past about the current issues (not only cashouts) and asked them to put some pressure on Lock in this matter.

No idea if it helps but can't hurt, I guess... Btw, day 9, no cash: totally ruins my deposit plans in order to get some more bonus cash. Nh Lock.

[Voll]

day 30 moneybookers cashout no cash can we get a response from the cashier team on this matter it seems to be gettin no where no matter who i ask?

[tommytuffnutz]

Never a good sign when ROW players aren't getting speedy cashouts. There is no excuse for this. Case of liquidity problem imo.

[Voll]

support is basically non existent for this matter the only response i have been gettin is we will contact cashier sorry for the wait i think i got that response 5 times