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Old 12-18-2012, 10:27 AM   #1
Number1Hater
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no rb payments?

hi im a rb player, and i usually get rb every hour or so. played a bit earlier and just finished up another session now, and haven't received anything for today. just a delay?
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Old 12-18-2012, 11:48 AM   #2
MattDaBeast
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Re: no rb payments?

Same here. =\
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Old 12-18-2012, 11:56 AM   #3
ColdClayChip
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Re: no rb payments?

Check your vault, in there will be a "transactions" button. Did it give you a VIP payment instead? (Even though I am rakeback) I had that problem, as well as a couple other people. Shane was able to quickly get it sorted for me, and my rakeback was credited.
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Old 12-18-2012, 11:58 AM   #4
jamthe3
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Re: no rb payments?

Sent this hours ago:



Hi,

I'm sure ya'all are busy & all, but it's been like 16 hours since I got my
vip rakeback sent into the vault. It ain't a ton of money or anything but I am
gonna probably need it here shortly, lol. Also, when someone wins a ticket to
the 100k tourney on Sundays, do they not get the pts/mgr since its gotten
through a contest? Thanks in advance for handling this for me.

Cheers,
John



Got this exactly 40 mins later:



Lock Support
DEC 18, 2012 | 06:50AM EST
Hello John,

Thank you for your email. Please be assured that these payments will be credited as soon as possible.

If you do not receive within the next 24 hours please feel free to contact us back.

As you won a ticket and would not be directly buying into the target tournament this would not be counted.

Please let us know if we can be of further assistance.

Kind Regards,

John

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
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Old 12-18-2012, 12:04 PM   #5
Number1Hater
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Re: no rb payments?

Quote:
Originally Posted by ColdClayChip View Post
Check your vault, in there will be a "transactions" button. Did it give you a VIP payment instead? (Even though I am rakeback) I had that problem, as well as a couple other people. Shane was able to quickly get it sorted for me, and my rakeback was credited.
i always keep an eye on my balance whether its in playable balance or in the vault.
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Old 12-18-2012, 12:43 PM   #6
TheTrolley
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Join Date: Jun 2009
Location: Montreal
Posts: 101
Re: no rb payments?

usually i receive rakeback throughout my session. Yesterday i had received none by the time i was done but it was paid in full overnight. slightly delayed but still better than weekly.
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Old 12-18-2012, 12:58 PM   #7
imjustshane
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Join Date: Mar 2011
Posts: 2,661
Re: no rb payments?

I just spoke to the devs and there is no known issue here.

If anyone who hasn't got their rakeback payments can email me their details I can send this over to the devs to investigate.

There is also slight change to the way rakeback payments are paid. They are still paid hourly but it is only paid after a tournament is completed or a player leaves a ring game. There is a new post about this here: http://forumserver.twoplustwo.com/19.../#post36263535
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Old 12-18-2012, 01:39 PM   #8
jamthe3
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Re: no rb payments?

Quote:
Originally Posted by imjustshane View Post
I just spoke to the devs and there is no known issue here.

If anyone who hasn't got their rakeback payments can email me their details I can send this over to the devs to investigate.

There is also slight change to the way rakeback payments are paid. They are still paid hourly but it is only paid after a tournament is completed or a player leaves a ring game. There is a new post about this here: http://forumserver.twoplustwo.com/19.../#post36263535
i pm'd you, thx
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Old 12-18-2012, 03:35 PM   #9
Woolworth
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Re: no rb payments?

Quote:
Originally Posted by imjustshane View Post
I just spoke to the devs and there is no known issue here.

If anyone who hasn't got their rakeback payments can email me their details I can send this over to the devs to investigate.

There is also slight change to the way rakeback payments are paid. They are still paid hourly but it is only paid after a tournament is completed or a player leaves a ring game. There is a new post about this here: http://forumserver.twoplustwo.com/19.../#post36263535
Wasn't getting my rb for a few days late last week, then looked like a bunch came through at once (backed up?). Now for a day or 2 haven't gotten any.. will email you if it doesn't come through in another day or two. Seems like a few people are having this issue, so maybe related to the change in rb/ vip payments?
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Old 12-18-2012, 09:22 PM   #10
Number1Hater
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Re: no rb payments?

Quote:
Originally Posted by imjustshane View Post
I just spoke to the devs and there is no known issue here.

If anyone who hasn't got their rakeback payments can email me their details I can send this over to the devs to investigate.

There is also slight change to the way rakeback payments are paid. They are still paid hourly but it is only paid after a tournament is completed or a player leaves a ring game. There is a new post about this here: http://forumserver.twoplustwo.com/19.../#post36263535
Sent you an email.
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Old 12-19-2012, 04:04 AM   #11
plasphemy
centurion
 
Join Date: Nov 2006
Posts: 155
Re: no rb payments?

I haven't received my cashback transactions in the vault either. I finished my session 5 hours ago. It's unusual.

For now I'll just wait and see if they show.

(eightsup33)
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Old 12-19-2012, 10:15 AM   #12
jamthe3
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Re: no rb payments?

mine was there this morning
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Old 12-19-2012, 12:00 PM   #13
rukiddingsme
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Re: no rb payments?

Got my rb today for last few days.
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Old 12-19-2012, 05:28 PM   #14
plasphemy
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Posts: 155
Re: no rb payments?

I had one lump sum transaction this morning for yesterday's session.
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Old 12-19-2012, 07:01 PM   #15
The Horny Rhino
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Re: no rb payments?

Quote:
Originally Posted by plasphemy View Post
I had one lump sum transaction this morning for yesterday's session.
Same here. It probably had to do with them implementing the new payout system (going from paying every hour ---> now paying the hour after you complete your session)

I have been receiving rakeback throughout the day following the "new schedule"
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Old 12-19-2012, 09:54 PM   #16
poguemahone1
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Join Date: Feb 2006
Posts: 203
Re: no rb payments?

Received all my rakeback payments from the last few days today. Some of them are listed as being received yesterday, but they didn't show up until 2 hours ago.

It only took 4 days for them to fix it, which I feel is lightning fast for them considering everything else I've had to deal with them about.
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Old 12-22-2012, 03:47 PM   #17
Woolworth
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Re: no rb payments?

Quote:
Originally Posted by Woolworth View Post
Wasn't getting my rb for a few days late last week, then looked like a bunch came through at once (backed up?). Now for a day or 2 haven't gotten any.. will email you if it doesn't come through in another day or two. Seems like a few people are having this issue, so maybe related to the change in rb/ vip payments?
My rakeback came through eventually too, so figured I'd update. Hopefully, this issue is resolved for everyone.
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