Sent this hours ago:
I'm sure ya'all are busy & all, but it's been like 16 hours since I got my
vip rakeback sent into the vault. It ain't a ton of money or anything but I am
gonna probably need it here shortly, lol. Also, when someone wins a ticket to
the 100k tourney on Sundays, do they not get the pts/mgr since its gotten
through a contest? Thanks in advance for handling this for me.
Got this exactly 40 mins later:
DEC 18, 2012 | 06:50AM EST
Thank you for your email. Please be assured that these payments will be credited as soon as possible.
If you do not receive within the next 24 hours please feel free to contact us back.
As you won a ticket and would not be directly buying into the target tournament this would not be counted.
Please let us know if we can be of further assistance.
CSR, Lock Support