Hi - Last night I hit a royal flush playing .50 - 1 nl. I read over the stipulations and I met all the requirements. I emailed support on this matter 24 hours ago but didnt hear anything. Tried to hit emily up this afternoon and no reply. Anyways here is the info if you could please pass this along so I can get my $100 it would be much appreciated.

Screen Name: barkballin

Ring Game: 14293 (9max)

Stakes: .50/$1 NL

Hand Number: 2991014293000404

ended: 6/13/2012 - 6:01:45 AM GMT

Not to be a downer, but I'm pretty sure that was a Merge promo and doubt lock is still running it, but I hope im wrong

I flopped a royal in a PLO game earlier today....is the promo only for NL?

http://lockpoker.eu/promos/royal-flush/

I'm pretty sure Gtm is right. Lock takes forever to update anything on their main website so I would just assume that anything on there is out of date if I were u. Check with imjustshane to be sure

Yep...support got back to me today. Told me they are no longer running that promotion. That's fine if you dont want to run it..BUT TAKE IT OFF YOUR F'N PROMOTION PAGE. False advertising?

Agreed. It is incredibly inappropriate to mislead the customers....especially when it takes about 60 seconds to remove such a banner from their website.

I get it. They have a lot going on. But this is really a disorganized mess. Shape up and stop screwing up so much, Lock. It's still on your website right now....continuing to mislead your own customers.

God, can we just get regulation already so that better operations are available? The lack of organisation is annoying.

It's absolute BS that they're not honoring that royal.

personally i think its just a matter of them not caring enough to update their webpage. basically everything on there was when they were on merge so it's probably safe to assume most if not all the things on there doesnt apply now that they are on revolution

Pretty crappy of them not to pay up. Its only $100 on their part.... regardless of whether they are running the promo or not.. its on their website and in keeping with good faith with their customer base, they should have paid you. At least that's my thoughts on it.

Not entirely true. They added Ronin to it. When they did that they could have started pulling the other ones. If they didn't want to remove it then they could have added a disclaimer at the bottom "expires May 30" simply because they knew they would be too lazy to get to it later.

I agree it has more to do with not caring than anything else. But it is alarming for them to care so little about something like that. It's their own website. Which is what people look that.

This customer went out of his way to check the site's promo pages and learn what was going on. And then followed their instructions of digging up the HH# and emailing it in when he landed one. Nothing in this at all is his fault. 100% of this is Lock's fault.

I've been on them about this website stuff for awhile. It's not hard.

And when it is containing promos that no longer apply then it is misleading and disingenuous to the customers.

Lock still has it on their site. They absolutely should pay up for the Royal.




Yes. As long as it is up there then they should pay. Clearly.

Thank you for your support on this issue gentleman.

I would like to ask Shane if he agrees or disagrees with anything said in this thread?

The sad thing is that I doubt I am the fist person to request my reward for this displayed promotion. You would think that after the first person sent in a request they would disable that promo IMMEDIATELY after receiving that request. Even if I was the first person there is no excuse for this promotion to STILL be displayed.

There's no question that Lock needs to pay up here.

The fact that support even thought about not honoring their promotion is almost as distressing as the fact that they don't seem to be capable of removing old promotions from their website.

Any update on getting paid for it? It is still on their web page under promotions. This is really tilting me, as it's a form of false advertising.

Nope, nothing. I know I saw it on there and tilted me during a session. I am going to give this a bump to send it back to the top. I saw shane was on her responding in some threads so maybe he will give this one a look.