Quote:
Originally Posted by imjustshane
1. The idea that non-US processing is completely unrelated to US processing is just wrong. Its difficult to explain with how little I can say publicly but the two affect each other in countless ways.
2. The confusion here is the information we get back from the processor. So in these cases we were looking and seeing sender info which normally means the processor as processed it and we are just waiting on the MTCN. But then we later found out this wasnt the case.
3. I can only give the updates Im given. If there is no update other than the message that has already been given then that is the only update.
4. Im assuming this relates to Gunther. This was a case of a player who had coupons for a tournament series and when the series ended the coupons were removed. The coupons only had value while the promotion was running.
5. Find a source that doesnt quote a certain network owner. All that comes back to one person, and that person never explains his relationship with Jennifer or any of the people his site attacks. It seems if you work for him and leave to go on and have other success you are going to get a nasty story or two posted on his site.
6. Every situation is different, but you cant compare small volume rooms with large volume rooms. The only large volume rooms with outstanding payout times right now are non-US.
OK, first I'd like to thank you for responding to these issues and doing so in an extremely professional manner. It must be very difficult to come on here every day and see more bashing of the site you work for and even bashing of you personally.
It appears you are taking critism well and at least are addressing some things in a productive manner. I have wanted you fired for a little over a week now and have slowly been letting it show.
I'll respond to your points as I still think you are missing the points on a few of them.
1. OK, I can see that the same processors may be used to service both US and ROW players. I still don't believe your cashout timeframes and the responses we get from you and your customer support are entirely the fault of the online poker climate in the US. There is a site on your very own network who has a seperate cashier who's cashout times are infinitely quicker than yours and they have roughly the same player pool size.
2. OK, I'm willing to take back the "lie" accusation, but it didn't pass the smell test to us that were hearing it from you, yet support kept saying it. At some point, some customer support staff that were sending these emails out, knew this wasn't correct, yet kept saying it. That's the messed up part.
3. This is probably the only one that I hold you personally responsible for and I won't back down on it. Maybe it's a style thing, but I've always believed that if you offer to look into something and report back what you find out, that you do exactly that, even if there's nothing to report. Not only is it the professional way to handle yourself, it's basic common courtesy. You did it to me and you have done it to others and you can make all the excuses you want aboout it, but as long as you do it, your word means very little. How can you not understand this?
4. I think you missed the entire point of this one. Your response to Gunth today sounded reasonable to me, whether I agree with the policy or not. It was a fair response to a legitimate query. The problem was that he asked about it 3 MONTHS ago and exchanged a few emails with you and then you disappeared. He then asked several more times, made a thread and then finally, today, you made a statement that you could have made 3 months ago. THe other issue is that the support people that Gunth talked to agreed with him and told him they were working on refunding. If your policy was as clear as you state today, then why did support tell him otherwise?
5. I'll have to do more research on this one, I do know a lot of what was said can be tied back to the man we both know of, CA, but I also know there are some independent stories out there as well that have zero to do with that man. Affiliates and poker reporters alike that do not do business with CA have had some horror stories. I hope things have gotten better, but you must admit, there's not a ton of positive press on JL, especially at the moment.
I've read press releases from JL herself that spoke of innovation the likes of which I haven't seen on lock since BF. Maybe all her dreams and desires of poker innovation were dashed by Black Friday, I don't know, but I was looking forward to what she came up with and 19 months later, nothing that I can see.
6. Maybe I'm just plain wrong here, but your traffic has never seemed to me to put you on par with the larger rooms. I would consider you a small site. Your low and mid sitngos rarely run, let alone multiple at the same time. Your MTT numbers are less than 10% that of a larger site. Your cash games seem to have slightly more action, but again, no where near a larger site. So in my eyes, I'm just not seeing the validity of comapring you to a large site. If you feel you are and can show me something to that effect, I'd love to see it and will concede my ignorance on this issue.
Again, thank you for responding and not going off on me, I do appreciate it
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