When I try to log in this morning, I get the "Client side- timeout" message. I've tried a few times with the same result. Is anyone else having this problem?

ya mane thought i was the only one... whew

Same here.

dude does this site every ****ing work? ****in a joke

Now i'm logged back in but it times out requesting my balance when i'm trying to get on a table.

Yep. Sure would love to play.

Closed the client and now it will not let me log back on........again.

Just tryed, client time out once, then logged in on second try.

Hey guys,

There was a problem with a server earlier but everything is back to normal now.

If you are still having problems please let me know.

Got to love how Shane is responding on all other Lock related threads except the thread when dealing with Lock cashout. Use to be a big Lock supporter but my patient is completely wore off.

Shane and Rizen hiding from Lock cashout thread.

Probably because he has no new information... He has repeated himself a ton

I understand the frustration, but when there is no new information then there isnt much I can say.

Support especially right now is taking a lot of heat for repeating the same messages. I understand they dont have the answers you want to hear sometimes, but it doesn't mean they arent giving you all the information we have.

Ive seen plenty of reports of people posting that they have gotten their outstanding cashouts so as I posted on Friday the processor is working through the outstanding cashouts and they should be cleared shortly.

People do fail to realise it's up to the payment processor, and not Lock theirselves. They basically have little to no influence over the cashout times, other than maybe pressuring their processor to speed it all up.

Please stop using this word, along with rest assured. There is nothing about these cashouts that has taken a short amount of time, and why should we rest assured until we actually get our money, when we've been waiting over a month.

I know you guys are working on it, but these words become sickening after a while.

It still did it to me the first time I tried to log in, but attempted to log in a second time and it worked fine.

Hopefully the fish are smart enough to try twice if it doesn't work the first time

Up to the payment processor??? Are you naive?

my 3K check was requested on 10/8
it was approved by lock on 11/29 (almost two months to approve it and pass it to the payment processor)
it was processed by the payment processor on 12/8

so it takes two months from the time of check request to pass it to the payment processor. and now it looks like i will have to wait another 6 weeks from the payment processor. so don't tell me all of the blame is on the payment processor. it took lock 2 freaking months to approve the payout.

Averge payout timeframe of over 3 months is NOT "shortly".

Not sure what's naive about that. I simply think the payment processor does exactly that: process your payments. If it's slow, yes, i think it's up to them and not Lock.

I don't work in the business, nor have real inside knowledge, so you definately may be right, just not sure how long it could possibly take to "pass it on" i'd assume it's completely automatic once YOU request the withdraw. Infact, i'm fairly certain it is: if i press "Withdraw" (through Skrill) i'll instantly get a mail from JDB services saying the request has been received. It's JDB services processing all of it, and it's them mailing me when my payout has been processed. (and that's currently taking over 30 days) Again yes i think it's up to the processor not Lock unless you can tell me with certainty / proof that it isn't?

In any case, though.. I doubt many people care anyway who it's up to lol, it should just be sorted out whatever is causing it. And obviously we're Lock customers not their payment processor's customers, so ultimately it is indeed Lock who should do what has to be done to sort it out.

The important thing to realize is you WILL get your money. Take into consideration that we shouldn't be allowed to play poker at all. So to assume they should operate like Stars use to is flawed thinking. We have no idea of the hoops Lock and any other US site has to jump through. Not to mention tracks they may need to cover to continue operation.

Be happy we can play and be happy you get paid.

/rant

I would almost buy into this line of thinking, almost, but the issues have far outgrown it being a US poker climate issue.

1. ROW players are having the same outrageous cashout times with skrill and other methods.

2. Customer support has straight up lied on several instances. "I can see we are just waiting for WU to send your MTCN". That was clearly a lie.

3. Shane offers to help dozens of players, but never gets back to them for an update, let alone actually resolve the issue. I undertstand that he has been able to actually help a few with their issues, but the number of ones he's dropping the ball with and not getting back to are outgrowing the ones he is.

4. Satellite tickets not being honored and months to respond why.

5. Research Jennifer Larson and see some other reasons why this site is being mismanaged beyond the issues all US facing sites face.

6. Research all other US facing sites and see for yourself that there are actually other sites in the same boat as lock that are able to pay their players in reasonable timeframes.

/counterrant

1. The idea that non-US processing is completely unrelated to US processing is just wrong. Its difficult to explain with how little I can say publicly but the two affect each other in countless ways.

2. The confusion here is the information we get back from the processor. So in these cases we were looking and seeing sender info which normally means the processor as processed it and we are just waiting on the MTCN. But then we later found out this wasnt the case.

3. I can only give the updates Im given. If there is no update other than the message that has already been given then that is the only update.

4. Im assuming this relates to Gunther. This was a case of a player who had coupons for a tournament series and when the series ended the coupons were removed. The coupons only had value while the promotion was running.

5. Find a source that doesnt quote a certain network owner. All that comes back to one person, and that person never explains his relationship with Jennifer or any of the people his site attacks. It seems if you work for him and leave to go on and have other success you are going to get a nasty story or two posted on his site.

6. Every situation is different, but you cant compare small volume rooms with large volume rooms. The only large volume rooms with outstanding payout times right now are non-US.

OK, first I'd like to thank you for responding to these issues and doing so in an extremely professional manner. It must be very difficult to come on here every day and see more bashing of the site you work for and even bashing of you personally.

It appears you are taking critism well and at least are addressing some things in a productive manner. I have wanted you fired for a little over a week now and have slowly been letting it show.

I'll respond to your points as I still think you are missing the points on a few of them.

1. OK, I can see that the same processors may be used to service both US and ROW players. I still don't believe your cashout timeframes and the responses we get from you and your customer support are entirely the fault of the online poker climate in the US. There is a site on your very own network who has a seperate cashier who's cashout times are infinitely quicker than yours and they have roughly the same player pool size.

2. OK, I'm willing to take back the "lie" accusation, but it didn't pass the smell test to us that were hearing it from you, yet support kept saying it. At some point, some customer support staff that were sending these emails out, knew this wasn't correct, yet kept saying it. That's the messed up part.

3. This is probably the only one that I hold you personally responsible for and I won't back down on it. Maybe it's a style thing, but I've always believed that if you offer to look into something and report back what you find out, that you do exactly that, even if there's nothing to report. Not only is it the professional way to handle yourself, it's basic common courtesy. You did it to me and you have done it to others and you can make all the excuses you want aboout it, but as long as you do it, your word means very little. How can you not understand this?

4. I think you missed the entire point of this one. Your response to Gunth today sounded reasonable to me, whether I agree with the policy or not. It was a fair response to a legitimate query. The problem was that he asked about it 3 MONTHS ago and exchanged a few emails with you and then you disappeared. He then asked several more times, made a thread and then finally, today, you made a statement that you could have made 3 months ago. THe other issue is that the support people that Gunth talked to agreed with him and told him they were working on refunding. If your policy was as clear as you state today, then why did support tell him otherwise?

5. I'll have to do more research on this one, I do know a lot of what was said can be tied back to the man we both know of, CA, but I also know there are some independent stories out there as well that have zero to do with that man. Affiliates and poker reporters alike that do not do business with CA have had some horror stories. I hope things have gotten better, but you must admit, there's not a ton of positive press on JL, especially at the moment.

I've read press releases from JL herself that spoke of innovation the likes of which I haven't seen on lock since BF. Maybe all her dreams and desires of poker innovation were dashed by Black Friday, I don't know, but I was looking forward to what she came up with and 19 months later, nothing that I can see.

6. Maybe I'm just plain wrong here, but your traffic has never seemed to me to put you on par with the larger rooms. I would consider you a small site. Your low and mid sitngos rarely run, let alone multiple at the same time. Your MTT numbers are less than 10% that of a larger site. Your cash games seem to have slightly more action, but again, no where near a larger site. So in my eyes, I'm just not seeing the validity of comapring you to a large site. If you feel you are and can show me something to that effect, I'd love to see it and will concede my ignorance on this issue.

Again, thank you for responding and not going off on me, I do appreciate it )

Wow, every thread these days seems to degenerate into arguements about cashout delays. I just wanted to know if the problem of not being able to log in was on my end or not. Thanks to the other posters and Shane for answering my question.

None of these arguements seem at all productive to me. In fact, as others have pointed out, they could potentially devalue the value of Lock dollars in the P2P transfer thread. (Where there are plenty of people confident enough that Lock's payments will come through, that they will buy players funds.) In today's US-facing online poker climate, who doesn't expect long cashout times? And who's coming into a thread about a log-in issue to find the cashout answers they seek? This arguement does everyone a disservice by being in this thread. Shane's answers, like them or not, should be in a place that is easy to find. Same with complaints and other information.

My Point: It is high time we had a cashout complaint containment thread.


Reverse-Upsidedown-Counter-Rant./

I completely agree with you coldclay chip and I apologize, but I saw Shane make some points about it here that he hadn't made anywhere else, so I wanted to take advantage of that opportunity.

Same thing happened to the thread I started where I just wanted something organized, concise and with no ranting. It failed, oh well.

The reason you are hearing about it so much is that it's affecting people's abilities to pay bills or do other things.

Compared to most of the other site/network specific thread areas, locks is a mess. Hold people's money, keep using words like "shortly" and "soon" and there will be fallout and lots of complaining.

As for the connection issue, I have experienced that a half a dozen times each day for the last 7 days, except yesterday. I figured no point even mentioning it, as it could be so many things causing it, including my own computer.

If Shane responded to my PM or even post on the Lock cashout thread, maybe I would not have started a post here about Lock cashout delay.

It is a true shame that Lock cashout is the slowest among all sites. 3 months for cashout is NOT acceptable under any circumstances.

I was one of the biggest lock support but this is cashout delay is insulting at best.

SN - welcomedonk
3K check
Requested 10/8
Approved 11/29
Processed 12/8
Received ???