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02-16-2012 , 10:52 AM
Is the max WU still $250? If so, Rizen, any estimation on when this restriction will be lifted and the max will be back to $850 or whatever it was before? Also about how long is it taking for people to receive their mtcn number?
02-16-2012 , 10:56 AM
After many hassles and intervention from Rizen I finally recieved a check from lock. THEN I GOT AN EMAIL SAYING DON'T CASH THE CHECK THERE IS A PROBLEM WITH IT. THEY ARE SWITCHING IT TO WESTERN UNION. OBV LOCK ISN'T ABLE TO DO PROPER BUSINESS.....
02-16-2012 , 12:12 PM
$247.50 withdrawal

2/14 1pm requested

2/15 2pm processed

2/15 3pm got money

2/16 $22.50 first withdrawal fee had been refunded back

good
02-16-2012 , 01:21 PM
Quote:
Originally Posted by 1beebers1
After many hassles and intervention from Rizen I finally recieved a check from lock. THEN I GOT AN EMAIL SAYING DON'T CASH THE CHECK THERE IS A PROBLEM WITH IT. THEY ARE SWITCHING IT TO WESTERN UNION. OBV LOCK ISN'T ABLE TO DO PROPER BUSINESS.....
are checks not working now?? Cause i just requested a check payout yesterday!! any info on this??
02-16-2012 , 01:30 PM
Quote:
Originally Posted by aaron watter
To follow up, support just emailed me back stating that they don't have the city that the wu is being sent from as wu does not provide it to them. Any advice? I've never used wu before so I'm really confused as to whether the woman at wu today was being weird (she did check with her supervisor though so going back without the city and trying again seems unlikely to work) or if lock support is giving me some kind of run around.
Dude just go get you a WU gold Mastercard at the store and you can get the MTCN # loaded on the card, And you dont have to deal with live person, easy as pie.

Last edited by PaulGobert; 02-16-2012 at 01:32 PM. Reason: spelling
02-16-2012 , 01:51 PM
Quote:
Originally Posted by m8kinmoves210
are checks not working now?? Cause i just requested a check payout yesterday!! any info on this??
I've posted this other places but it was one batch from a particular processor and was on their end. Obviously in the current environment things are difficult, but from what I understand future payouts are being handled by another processor and other checks have been clearing it was just the one batch.

Not to minimize the issue here, but all users have been getting expedited WU payments to make sure they get cash in hand. This isn't a matter of not having the cash it's a processor issue. Future checks should work fine.

Thanks

-Rizen
02-16-2012 , 01:52 PM
Quote:
Originally Posted by PaulGobert
Dude just go get you a WU gold Mastercard at the store and you can get the MTCN # loaded on the card, And you dont have to deal with live person, easy as pie.
are those gold cards real?? ive never heard of them before...
02-16-2012 , 02:54 PM
Quote:
Originally Posted by m8kinmoves210
are those gold cards real?? ive never heard of them before...
Are the cards free? Can you load it on the western union website? Please explain more details. Thanks!
02-16-2012 , 02:56 PM
Quote:
Originally Posted by aaron watter
Yes, it is from Nicaragua but the email did not specify a city. When I went to get the money from wu today not having a city was a problem. Still no response from customer service. While I am very glad that the money was sent, and not even too perturbed that it took twice as long as listed, not being provided the necessary information to pick up the money is fairly mindboggling.
managua, nicaragua. Try that city.
02-16-2012 , 03:02 PM
Rizen, I have already successfully withdrawn from Lock via western union back on 2/4. Why can't I see the option for WU on my withdrawal list now? I can only see 3 options: bankwire, ecocard, or currier check.....I am a US player. Please let me know whats going on...I know its hard to be consistent in a rough climate as I see in other posts the amount has dropped to a max of $250 "temporarily" but I should at least be able to see the option and withdrawal that way again right?

Thanks.
02-16-2012 , 04:09 PM
Quote:
Originally Posted by tippiebiz08
Are the cards free? Can you load it on the western union website? Please explain more details. Thanks!
Yes, you should be able to picjk it up any where there is WEstern Union look for it hanging up, it is $4.95 load fee, its just like Green Dot Money card, but better yet you can load WU on to your card with the MTCN # because when you load the card they give you a MTCN #
02-16-2012 , 04:56 PM
Quote:
Originally Posted by PaulGobert
Yes, you should be able to picjk it up any where there is WEstern Union look for it hanging up, it is $4.95 load fee, its just like Green Dot Money card, but better yet you can load WU on to your card with the MTCN # because when you load the card they give you a MTCN #
not sure i understand.. can i just go to a local wu and pick up the cash without buying any shady card?
02-16-2012 , 07:15 PM
Is western union no longer a option??
02-17-2012 , 12:28 AM
Quote:
Originally Posted by ProTank
Is western union no longer a option??
It is, and quick. Max 250 though
02-17-2012 , 11:17 AM
Quote:
Originally Posted by aaron watter
To follow up, support just emailed me back stating that they don't have the city that the wu is being sent from as wu does not provide it to them. Any advice? I've never used wu before so I'm really confused as to whether the woman at wu today was being weird (she did check with her supervisor though so going back without the city and trying again seems unlikely to work) or if lock support is giving me some kind of run around.
Go to a new WU location.
02-17-2012 , 01:58 PM
Quote:
Originally Posted by m8kinmoves210
not sure i understand.. can i just go to a local wu and pick up the cash without buying any shady card?
anyone?
02-17-2012 , 02:14 PM
Quote:
Originally Posted by m8kinmoves210
anyone?
wat? Not using a card is the standard transaction.
02-17-2012 , 02:41 PM
Quote:
Originally Posted by Wizard-50
It is, and quick. Max 250 though
Quick as in how quick?

Anyone know how quick they've been since the 250 max?
02-17-2012 , 02:52 PM
Quote:
Originally Posted by chiefsfan17
Quick as in how quick?

Anyone know how quick they've been since the 250 max?
Payout request email received:
Wed, Feb 15, 2012 at 9:59 AM

Payout processed email received:
Thu, Feb 16, 2012 at 12:41 PM

I still haven't picked up the money yet as I just wanted to test the speed of the cashout.
02-17-2012 , 03:02 PM
Just went to pick up my WU and they said my MTCN # was invalid????

RIZEN, could you please address this?
02-17-2012 , 04:18 PM
I don't personally have access to any of the MTCN #s etc, but if you get me your username/e-mail (please PM it or e-mail me at rizen@lockpoker.com and DON'T post your e-mail publicly here, for your safety) I will make sure someone is in touch with you ASAP.

Thanks

-Rizen

Quote:
Originally Posted by eYeLovErAgS
Just went to pick up my WU and they said my MTCN # was invalid????

RIZEN, could you please address this?
02-17-2012 , 04:19 PM
Quote:
Originally Posted by LockRizen
I don't personally have access to any of the MTCN #s etc, but if you get me your username/e-mail (please PM it or e-mail me at rizen@lockpoker.com and DON'T post your e-mail publicly here, for your safety) I will make sure someone is in touch with you ASAP.

Thanks

-Rizen
do u know how long you can wait till you can pick up your wu payout??
02-17-2012 , 05:24 PM
Quote:
Originally Posted by LockRizen
I don't personally have access to any of the MTCN #s etc, but if you get me your username/e-mail (please PM it or e-mail me at rizen@lockpoker.com and DON'T post your e-mail publicly here, for your safety) I will make sure someone is in touch with you ASAP.

Thanks

-Rizen
Pm with email sent.
02-17-2012 , 06:26 PM
Could someone please link me to an explanation of how the WU cards work?

Can I have my Lock WU cashout sent directly to the card, rather than going to the store? Seems really convenient if that's the case.
02-17-2012 , 06:27 PM
I will update this thread with the progress of the problem with mtcn#

      
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