Quote:
Originally Posted by SuttonS
As the poster above me said in response to someone else, the second 10% should be refunded after your withdrawal has been completed. Just email support once you have your cash and they will refund your money.
SuttonS, they're now telling me I REQUESTED 80% of my withdrawal. Clearly that makes no sense considering they know they refunded 10% of 90% of my requested withdrawal.
I wrote back in a less than professional manner but that just put me on edge. It's one thing to be a USA online gambler and have to wait weeks to get your money, but at least I always knew I was going to get paid - I just had to wait a long time. Now I'm facing a CSR trying to tell me that I only asked to withdraw 80% of what I actually did and somehow 20% just disappeared.
Like always, I'll let time go by and give CS time to respond to see if this error has been fixed.
I'll take your advice and wait until after I receive my MTCN to ask about the missing 10% assuming it doesn't show up in the WU.