Originally Posted by pokerguru123
I had made a request for $2000. Initially it was declined as my new address was not edited.
After the change of address request was cleared, I was resubmitted for the $2000 cash out. Now it shows two transactions on my History page where one shows Declined and one shows Accepted.
My concern is that my account has not been credited with the original $2000 for the declined transaction. My account is $4000 short and I haven't gotten any MTCN confirmation.
Emily Hope was the one who had resubmitted my request and she has not been clear in her emails.
I even emailed Rizen, and no response yet.
How did you get your change of address? I have the same problem with my original being denied due to a wrong address that lock changed. It's utterly ridiculous that I've spoken with Rizen, Jhub, and Shane and my address STILL says NJ instead of NY. Literally can't get this changed.