Lock WU Withdraw
06-05-2013
, 04:17 PM
06-05-2013
, 09:07 PM
06-05-2013
, 11:50 PM
06-06-2013
, 12:25 AM
06-06-2013
, 08:58 AM
06-06-2013
, 10:51 AM
06-06-2013
, 12:27 PM
06-06-2013
, 12:50 PM
Things are improving though, Shane said so:
Quote:
12-17-12
imjustshane: Cashouts havent been up to scratch of late but as we improve things on the backend and smooth out some processes it will continue to improve. The cashier team are expecting to see much better times in the coming months.
1-6-13
imjustshane: I have now compiled a master list of all the outstanding cashouts from that October - November time period and sent that over to the cashier manager and our CEO so that we can be sure these are all sorted with the greatest of speed. Some players have already written back to say theirs came through, this will continue over the next little while and we can get back to much faster cashout speeds for everyone
2-18-13
imjustshane: We have fallen behind Bovada this is true, but this happened when we were at our weakest. With slow cashouts, multiple weekends of tournament failures and our ring fencing move which we knew would slightly weaken our numbers in the short term. We got back to a problem free weekend with the tournaments, we have plans that will see cashouts improve over the coming months and with the new signups continuing at the same rate pre-ring fencing we have no doubt those numbers will bounce back as well.
2-26-13
imjustshane: Everyone will be getting paid much faster, this is just a new part of our processing arsenal and will help overall by balancing out the cashout load better.
3-13-13
imjustshane: Do cashouts need improving yes, all we can do is keep chipping away at that and working toward our target of getting cashouts back to our fast times in 2 months. Unfortunately we cannot fix cashouts immediately, if we were to wire the full amount we need to cashout through say Moneybookers today to cover all current cashouts there would be some VERY large red flags going up on the financial transactions and we would put all of the funds at risk.
4-11-13
imjustshane: The cashout situation has left a lot to be desired in recent months and its been a much slower recovery than I would have liked but we have been chipping away and are now starting to see more and more progress. The worst is behind us now we just have too keep the improvements rolling and get cashout times back to what they should be.
4-30-13
imjustshane: We will, we will continue to pay players, continue to clear up the delayed cashouts and continue to improve overall cashout times. Its started to happen and it will continue in the coming weeks and months.
5-9-13
imjustshane: We are working to resolve more of the players concerns as we move forward, both in statements and in delivering on promises of improving things such as cashout times.
5-19-13
imjustshane: The focus for our team right now is getting all the cashouts caught up, getting all the delayed cashouts moved through as quickly as possible and getting all the enquires on old cashouts handled as quickly as possible.
6-5-13
imjustshane: We have put changes in place and we are working on new solutions to improve our cashout times and get them back where they should be. We continue working on this and expect to see the fruits of those labours in the coming months but until we see consistant results posted here from our players those are just words.
WORST JOB EVER
imjustshane: Cashouts havent been up to scratch of late but as we improve things on the backend and smooth out some processes it will continue to improve. The cashier team are expecting to see much better times in the coming months.
1-6-13
imjustshane: I have now compiled a master list of all the outstanding cashouts from that October - November time period and sent that over to the cashier manager and our CEO so that we can be sure these are all sorted with the greatest of speed. Some players have already written back to say theirs came through, this will continue over the next little while and we can get back to much faster cashout speeds for everyone
2-18-13
imjustshane: We have fallen behind Bovada this is true, but this happened when we were at our weakest. With slow cashouts, multiple weekends of tournament failures and our ring fencing move which we knew would slightly weaken our numbers in the short term. We got back to a problem free weekend with the tournaments, we have plans that will see cashouts improve over the coming months and with the new signups continuing at the same rate pre-ring fencing we have no doubt those numbers will bounce back as well.
2-26-13
imjustshane: Everyone will be getting paid much faster, this is just a new part of our processing arsenal and will help overall by balancing out the cashout load better.
3-13-13
imjustshane: Do cashouts need improving yes, all we can do is keep chipping away at that and working toward our target of getting cashouts back to our fast times in 2 months. Unfortunately we cannot fix cashouts immediately, if we were to wire the full amount we need to cashout through say Moneybookers today to cover all current cashouts there would be some VERY large red flags going up on the financial transactions and we would put all of the funds at risk.
4-11-13
imjustshane: The cashout situation has left a lot to be desired in recent months and its been a much slower recovery than I would have liked but we have been chipping away and are now starting to see more and more progress. The worst is behind us now we just have too keep the improvements rolling and get cashout times back to what they should be.
4-30-13
imjustshane: We will, we will continue to pay players, continue to clear up the delayed cashouts and continue to improve overall cashout times. Its started to happen and it will continue in the coming weeks and months.
5-9-13
imjustshane: We are working to resolve more of the players concerns as we move forward, both in statements and in delivering on promises of improving things such as cashout times.
5-19-13
imjustshane: The focus for our team right now is getting all the cashouts caught up, getting all the delayed cashouts moved through as quickly as possible and getting all the enquires on old cashouts handled as quickly as possible.
6-5-13
imjustshane: We have put changes in place and we are working on new solutions to improve our cashout times and get them back where they should be. We continue working on this and expect to see the fruits of those labours in the coming months but until we see consistant results posted here from our players those are just words.
WORST JOB EVER
06-06-2013
, 03:35 PM
06-06-2013
, 05:54 PM
06-06-2013
, 06:03 PM
06-06-2013
, 09:27 PM
06-06-2013
, 11:11 PM
06-07-2013
, 12:54 AM
06-07-2013
, 01:17 AM
06-07-2013
, 05:48 AM
06-07-2013
, 06:36 AM
06-07-2013
, 08:03 AM
06-07-2013
, 10:14 AM
06-07-2013
, 10:35 AM
06-07-2013
, 11:14 AM