Unfortunately, I've actually heard everything under the sun from them. I have over 50 e-mails just from Lock Support regarding my 01/06 withdrawal request alone. I've been equally insistent on wanting answers just like everyone else. Apparently at least Murray was able to "tell me like it is" even though it's just another run-around - one of my favorite responses from them from 2 weeks ago was this:

"Thanks for your email. I will try and cut all the pleasantries out per your request and cut to the chase.

These delays have been the result of volume challenges facing our US processing partners and the result there is now a backup of pending cashouts that the processing partners are working their way through as quickly as possible.

I must now escalate your request for a delivery estimate on to the Cashier Team as they are the only department equipped to provide any more specific info regarding the cashout.

Please let us know if we can be of further assistance.
Best Regards,
Murray"

murray dropping some truth bombs

Quinn seems like a doll, but I'm just not quite sure she has what it takes to get to the next level. Perhaps we should set her up with Shane.

I'll probably draft Murray in the 1st round next year in my Lock Support Fantasy League.

You are sure right it is a Fantasy..... And I use to think high about Lock when they was with MERGE and when they first changed...... Now it seems like the site is not going no where these days, What ever happen to LockOpS Tournament Series????

Oh, i thought quinn was a dude this whole time.

hah, same. would love to see a picture of the entire Lock team with names.. ^^

Sent email to support yesterday afternoon, got a semi-standard message back from Mary other than the Cashier Manager moving it to the Priority List. Got Sender's Info soon after, we'll see when/if MTCN comes (verified since 4/2, Requested 2/18)

support just refuses to answer 1 simple question, as the refuse to answer I refuse to stop asking look where we are now at this point today---->wow, again NO ANSWER TO MY QUESTION, I have received 6 emails from you today, I keep emailing 1 question, none of the 6 replys have answered my question, I believe 4 of the replys never even read the question, I don't know how else to ask this so you understand, its not difficult to comprehand, so I will try again "WHY WAS I NOT INCLUDED IN THE "NEXT BATCH" OF WESTERN UNION WITHDRAWALS LIKE MARY TOLD ME I WOULD BE 3 WEEKS AGO?" I don't want your generic response I just want my question answered.







From: Lock Poker Support <support@lockpoker.eu>
To: xxxxxxxxxx@yahoo.com
Cc: support@lockpoker.eu
Sent: Wednesday, May 22, 2013 10:00 PM
Subject: Re: WU withdrawal







Please type your reply at the top of the email...



Mary

MAY 23, 2013 | 10:59PM EDT

Hello,

We understand this is frustrating.

The Cashier Manager has added your Western Union withdrawal to the Priority List and your withdrawal is of top priority to us. It will be processed as soon as possible.

We appreciate your continued patience and understanding.


Many thanks,

Mary

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu





Lock Support

MAY 23, 2013 | 08:03PM EDT

Hello xxxxxxxx,

Thank you for your email.

I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,

Michelle

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.e

Also since I'm bored, pretty sure I found the sender name/actual person from my last WU on FB haha

Mary, you say "We appreciate your continued patience and understanding" how do you have the nerve to put that at the bottom of your reply when 1st off your the one who told me 3 weeks ago that I was in "the next batch" and now I see people who requested after me getting their money, I am out of patience, and the only thing I am understanding is people that requested after me is getting paid and you (lock) ****ing (support) who the hell ever just refuses all day today to tell me why I wasn't included in the "next batch"....







From: Lock Poker Support <support@lockpoker.eu>
To: xxxxxxxxxxxxx@yahoo.com
Cc: support@lockpoker.eu
Sent: Wednesday, May 22, 2013 10:00 PM
Subject: Re: WU withdrawal







Please type your reply at the top of the email...



Mary

MAY 23, 2013 | 10:59PM EDT

Hello,

We understand this is frustrating.

The Cashier Manager has added your Western Union withdrawal to the Priority List and your withdrawal is of top priority to us. It will be processed as soon as possible.

We appreciate your continued patience and understanding.


Many thanks,

Mary

I live in moore, Oklahoma tornado just ripped thru 1 mile south of my house, my work is closed down right now to further notice, could be 2 weeks out, I have rent and **** due in a week, I really could use my money that lock owes me right now in a bad way, I obv don't have anything better to do right now than to pester the **** out of them, about it, pretty sick all these back n forth emails today not 1 reply answered the only question I asked though, I bet if I email them from my Gmail account and ask them what kind of deposit methods are available and how long after I deposit will my funds be available for me to play on I bet they can answer that without sending me a prewritten response, dam its irritating ****ing talking to them, I might as well ask my dog where my money is.

oh wow, just now checked my cashier and I have been processed with sender name and address guess I am just waiting on the MTCN# like everyone else, maybe all the ranting paid off today, not sure if its just coincidental or not.

since I am "processed" now even thou I do not have mtcn# can I go ahead and do another WU withdraw?

Yep should be able to afaik.

Yep should be able to afaik. If you can (have the option to) then just do it

I just done it but it took out a 200.00 fee, I thought the 1st one of the month was free? is it a software glitch? not realizing that the one I am waiting for was done early march?

Not sure really, probably best off contacting support. If that's the case then you should be able to cancel, get the 200$ refund and do it again in a week next month..

or do I have to wait a month after I receive my money to withdraw without the 200.00 fee?

as others have stated, getting "processed" is still a ways away from cash in hand.

yea I hear you there, I am still guessing it will be 4-6 weeks yet before cash in hand. I would just like to dodge this 200.00 fee

I would hate to pay 200.00 fee and still wait 4 months for a withdrawal, 200.00 fee would be more reasonable if you only had to wait 2 or 3 weeks for it.

Balony. Free for who? I asked for $900.00 on October 29, 2012. Next day I was told it would arrive in eight weeks. That's a long time, but it is still not here on May 23, 2013. I read all sorts of explanations or excuses on line. None of this applies to me.

Happy to report some good news. Mtcn from my January max cashout was in my email this morning. Hope it was part of a big batch and lots of people see their money today.

That's awesome man, I'm happy for ya. If you can, be sure to post in the "Received Funds" thread so people on here can see the updates as well

Calm down, put on your big boy pants, and get in line with the rest of us. Some of us requested 1-2 months before you and have not been paid.

EDIT: Looks like your complaints paid off. Should I throw a tantrum since I requested more than a month before you and still don't even have Sender Info?? ANSWER MY 1 QUESTION plz.