well this is definitely better than the automated emails...
Hello,
Your Western Union withdrawal is on our Priority List and you should receive your MTCN number day now. Once available, it will also be posted in the History section of your Cashier,
https://cashier.lockpoker.eu/history
And I have added a $10 bonus to your Poker Account to compensate for the delay.
We appreciate your continued patience and understanding.
Many thanks,
Mary
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CSR, Lock Support
would rather the 1k that lock has owed me since 1/5 instead of 10$ but its a start!