I requested the same amount on 1/4/2013 and am still waiting. I've been told numerous times now it will be processed but this morning I received this.

Elle
APR 03, 2013 | 06:09AM EDT
Hi there,

We endeavoured to pay you, however, the minimum we can send via Western Union is $100. This especially applies to players in Arizona. My apologies for any confusion.
All my best,

Elle

Why even waste your time for 80 bucks?

Because we're not all multi-millionaires who wipe our asses with $80 like yourself.

April Fools was two days ago Lock, a little late.

Received email this morning.

Hello,
Your Western Union withdrawal has been processed and the pick information is in the Cashier.
It has been posted in the History section of your Cashier,
I hope this helps.
Many thanks,

Mary
---
CSR, Lock Support



The best part of this?? My history is the exact ****ing same as it has been for the last two months. No new sender information, and this cashout still says processed. What the **** is going on?

Hmm I requested a WU today.. Is it better to change it to a check?

hell fkn no

checks take longer than the absurd times on display here

Another fail.... Sry man!! Hope they fix it ASAP

That sounds very strange, Ive made some enquires to find out whats happened here.

Requested 2/14
Verified 4/2
......

Any idea how long it takes to get the cash from this point on???

It is arbitrary. The steps don't happen in a predictable time period.

Requested $1500 on 4/3.

Expect to be back here two months from now with an update.

After nearly 3 months of my 1/6/13 WU withdrawal I have finally received this:

Hello,

We endeavored to pay your $2000 Western Union payout but unfortunately, it was not successful. The message returned was the following:
Receiver is blacklisted

I recommend contacting Western Union as to why your name is blacklisted. In the meantime, your payout has been credited back to your Lock account. Please cancel your recent $800 WU payout and submit a payout via Check for $2800 instead. We will process this as soon as we can.
All my best,

Elle


I am literally stunned. I cannot believe that after waiting and going back and forth this long, this is finally their result. I can't imagine there being any reason why I'd be blacklisted, but I'm certainly calling WU tomorrow. It's not even like Lock said, can you get it sorted out and then we'll send you $. They had it in their minds to cancel me from the beginning, and I cannot possibly believe this. I have requested a check from them before, it took so many months and then finally bounced. I literally have no options at this point to get my money off. I quit, I literally quit. I'm not going to play on this site when my only option is to make money and sell it at $.50 on the dollar. I have been treated about as horribly as you can be, and have nothing more positive to say. This is incredible really. And if I were to initiate any kind of withdrawal at this point, they'll treat me like an April request instead of the 1/6/2013 that I have been. I'd literally pay $500 to Lock if they'd give me my remaining $2300 ($2k + 800).

Shane, even TRY to recommend something. At this point, theyve toy'd with me for 3 months and just to tell me, "NOPE". "request a check", yea right, let me lock up my 2800 for another 6 months, get on the back of the line that I assumed I was in the front of, and hope i ever get the check, and then watch it bounce. I would never even consider that a viable option. Lock really shredded me this time.

This is terrible man! Just proves that Lock is the scum of the earth and ran by people who are incompetent thieving criminals.. Maybe one day they will all be thrown in jail for their crimes. I hope something comes up for you tho man!!

Sure would like more info on this one. Do people get WU blacklisted often on other US facing sites aswell?

Could be some running terribly bad out of Lock's control, does seem really gross/weird though. Hopefully they expedite your next cashout somehow massively at least.

Requested 2/13
Verified 4/3

Damn im sorry man. if this happens to me i think my brain will explode

Vindictive - please post back after you talk to WU. I'm very curious to hear the reason for blacklisting somebody, or if it was just made up as an excuse to not pay you. My request was made two days after yours, and I ran into difficultly today as well.

Good luck and keep us posted.

I've heard of a situation like this before. From some posts in the past it turned out that the sender was blacklisted from western Union, and not you. I would recommend submitting another WU withdrawal for less than $850, and hound lock support/cashier department to put you through their faster processor. I've seen this work before, GL!

Shane,
Do you have an answer for this? I surely wouldn't want to be treated this way.

3/6
Req wu: $500

this was the first e-mail i write to them regarding this cash out, i was actually surprised at the speed of the response, by the time i finished writing an e-mail to Shane i had received this response...

Lock Support
APR 04, 2013 | 10:00AM EDT
Hello $$$$$,

Thank you for your email. Our Western Union withdrawals are currently taking up to 5 weeks to complete so you should be receiving your withdrawal in the coming week or so.

Kind regards,

Brian
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu


I know many people have been provided inaccurate info in emails which look just like this one lets just hope things are turning around over there i guess...

I too like some others mentioned did a bunch of cash outs last year and witnessed the times go from 1 week to 1-2 months, but they always came through, I also had one instance where i was provided some wrong info for my wu pick up, the problem was corrected fairly quickly (about 3 days cih), so for now i believe their motto is better late than never.

Shane, can you help give me a little direction before calling Western Union. As I'm sure you've read my story by now, do you see any options for me to receive my money in an expedited way? Is Lock implying that they attempted to send me the $2,000 from the Sender Info (that Ive been provided with for months now) even though there hasn't been an MTCN, and it didn't go through just the other day because I myself as a WU user am "blacklisted"? I haven't been to WU since 2012, sounds a little absurd to me.

My current plan is to ask Western Union if money was sent to me, give them the Sender Info I was provided with - if they ask, and obviously not mention any word related to poker, gambling, or any of that nonsense (I'm not an idiot). But here are the possible outcomes I foresee:

A) I am indeed blacklisted, which would be strictly from Lock and their new processor methods that they've been so "hard at work" improving . And even if this is the case, Lock simply tells me to cancel my other WU withdrawal and to request a check. No apologies, no offering to send me my money in a faster way, absolutely nothing saying "hey thanks for waiting this long, so sorry. You've been a loyal customer continuing to play while in limbo and we really appreciate it". Instead I get treated as if I'm the one who has inconvenienced THEM.

B) I'm not blacklisted, Lock is full of crap, and I still have to restart my withdrawal over again. I'm starting to believe this newly posted info about their inadequate financial stability/situation and separation of players funds is the truth. It's the only thing that makes sense as to why you will choose to delay someone's payout for 3 months only to cancel it and have him wait again.

C) The seller is blacklisted and I'm not blacklisted which means they should offer to re-send WU.

Shane, if you could just tell me the absolute best way of going about this I would appreciate at least an opinion. If Lock can guarantee me a check that won't bounce that I can receive in the next 2 weeks then I have absolutely no problem letting this whole WU thing go. But obviously I have to at least call WU and find out if this is true if Lock won't work with me on this. I've just heard horror stories with Lock and their checks lately, and last year when I withdrew via check it bounced (now Lock did end up giving me like $100 for the whole nonsense which was nice and did resend my withdrawal through WU) but that still doesn't mean I've gained any confidence in their withdrawal checks. It means that Lock made me gain confidence only in their WU method, and now I don't even have that. When I received a check last year from Lock, it was from a Chase bank account. When I went to deposit it into my OWN Chase account, they wouldnt let me ON THE SPOT, the manager came over and looked into it and said he wasn't allowed to discuss why, but the account I was depositing from was "no good". And then M&T bank took the check on the spot at least, but then bounced it a week later. My father has been a banker for 35 years with HSBC, so I asked him, and he said that essentially Lock must have an account at Chase, but that Chase must have become aware of what was going on and for however long seized activity going out (assuming this may still be the case now).

I'll pay Lock $100 of my $2000 withdrawal if they can overnight me a check that they guarantee won't bounce. If you were running a business, wouldn't you do that for at least a returning customer? The timing with this isn't coincidence with that whole 4/2 separation of funds stuff posted on the other "Truth is Out" thread: http://forumserver.twoplustwo.com/19...h-out-1316204/

Emailed Lock again and their response:

Lock Support
MAR 26, 2013 | 06:55PM EDT
Hello Chris,

Thank you for your email.

As per the cashier last reply, this would be available in 7 business days. Please note that a business day is counted as Monday to Friday. Saturdays and Sundays do not count.

If you have any further queries please do not hesitate to contact us.

Kind regards,

Jake
---
CSR, Lock Support


Today is 7 business days and of course I've heard nothing again.



Facebook'd Lock last week and their response

8:41 am March 27

Hey Chris, I heard back. We are just waiting on the MTCN to come back from the processor, this should come through next week.


It seams that everyone on Locks team is FOS!

Will I ever receive this money?

Requested 2k WU withdraw 1/14 10 days from now will be 3 months. At what point can I start claiming that Lock doesn't pay out anymore? Is it 6 months? A year? The Lock always eventually pays routine is growing quite old with me. There are several other people on here who have requested WU before me and still haven't received money.

@CharlieKelly did you clear things up and end up getting your money?

Monday will be 10 weeks for me and Wednesday will be a full 2 months of being verified. Hopefully its not much longer.

You can get your money without the MTCN. I just picked my money up with only the senders name and my name. My buddy did the same thing today and got his money.

Call WU at 800-354-0005, speak to an operator and see if they have your name in the system. If they have your name and the senders name, WU can provide you with the MTCN to pickup your money.

gg, gl, and **** lock