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Lock support still hasn't changed...

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05-31-2012 , 06:09 PM

#26

39suited

But it was suited

Join Date: Feb 2008 Posts: 8,189

Quote:

Originally Posted by vicnice

Yeah my username got truncated too *facepalm* It didn't even say that name is too long. Just oh, here's your cut up butchered name.

You can change it once a week though unless Revolution intends to change that old Cake policy.

05-31-2012 , 06:12 PM

#27

slimshady1999

Pooh-Bah

Join Date: Nov 2011 Posts: 4,313

Quote:

Originally Posted by 39suited

You can change it once a week though unless Revolution intends to change that old Cake policy.

revolution has already stated that no more sn changes will be allowed as of this moment. the only exceptions are the players on lock whose current sns don't fit the criteria for revolution (name is more than 12 characters or someone else has the same sn on another revolution skin) and even then they will only get one chance to change.

05-31-2012 , 06:12 PM

#28

vicnice

adept

Join Date: Feb 2008 Posts: 730

Quote:

Originally Posted by 39suited

You can change it once a week though unless Revolution intends to change that old Cake policy.

I think I saw elsewhere Shane say that name changes are no longer allowed.

05-31-2012 , 06:29 PM

#29

Pokerzhard

banned

Join Date: Apr 2012 Posts: 485

It says they won't be accepting name changes after the change, but not sure if they will make special exceptions to those who were unaware of the character limit

05-31-2012 , 06:32 PM

#30

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by Pokerzhard

It says they won't be accepting name changes after the change, but not sure if they will make special exceptions to those who were unaware of the character limit

Correct, while there are no more changes allowed for the players who made errors with the character limit change we are making an exception.

Just send an email to support with the changes you want and they will take care of that for you.

05-31-2012 , 06:38 PM

#31

Pokerzhard

banned

Join Date: Apr 2012 Posts: 485

Any word on getting the cashier working, transfers, and bonuses when transferring? I've sent a PM. Thanks

05-31-2012 , 08:54 PM

#32

COUCHPOTATOE

enthusiast

Join Date: May 2012 Posts: 88

Quote:

Originally Posted by imjustshane

Okay if you didnt just get a PM from me please shoot me a PM with what you were contacting support with so I can try to get you to the top of the queue with the right team.

i had won a $11 satellite seat. But i have not received that ticket yet. will i get it once everything officially switches to revolution?

05-31-2012 , 10:12 PM

#33

MR297

stranger

Join Date: Jan 2011 Posts: 5

I sent an email to support two days ago and have not heard anything back, not even a generic reply. Anyone know how long it takes to become verified so you can cash out some profits?

05-31-2012 , 10:18 PM

#34

tom981

enthusiast

Join Date: Mar 2008 Posts: 83

i tried picking my old name and it said it was taken. then i changed it to tight butthole and it shows up as tight buttho. that doesnt even make any sense.

only problem im seeing so far that is annoying after cashing or unregging from a tourney its taking way to long to pop up in the cashier.

i had rakeback on cake but not on lock. is there anyway for me to hook up rakeback again?

06-01-2012 , 12:10 AM

#35

vicnice

adept

Join Date: Feb 2008 Posts: 730

Quote:

Originally Posted by imjustshane

Thanks, I sent an email a few hours ago but no reply. I guess they'll get to it tomorrow.

06-01-2012 , 02:08 AM

#36

vicnice

adept

Join Date: Feb 2008 Posts: 730

They just changed my screename. Thanks Shane

06-01-2012 , 07:26 AM

#37

Pokerzhard

banned

Join Date: Apr 2012 Posts: 485

Still haven't received a solution to the cashier issue. I'm in contact with everybody I can be on Lock and am receiving little help to correct this. What can I do?