Originally Posted by TagRunner4
Ok, I'm having a very frustrating situation with Lock. On May 18th I downloaded the software and checked it out. I was going to make a Poker deposit, not a casino deposit, but in order to check out the deposit process I type in the promo code LOCKSLOTS and clicked make a casino deposit, yet I MADE NO DEPOSIT and then exited. Right away the site said click here to go to the Lock casino so I clicked on it to check it out and when it got there I apparently had $2500 of real money ready to play with $87500 of unlockable money even though my Lock account said I had no money on the site (which should be true because I hadn't made a deposit). Anyway I did nothing. Two days later I wanted to make a Poker deposit so I clicked deposit, but it said I could not make a deposit with a bonus remaining (apparently the casino bonus). So I ran that down to zero really fast so I could make an ACTUAL DEPOSIT this time. I deposited $500 and the site accepted it as well as my bank account, yet no money has appeared in my account. Under my history it says I requested a casino bonus, made a successful deposit, and then received that casino bonus. WTF?! What happened to my money?! I'm really frustrated and don't know what to do. I have contacted Lock Support repeatedly and all they tell me is that there are great deposit bonuses out there. There aren't answering my question of what the heck happened? If anyone could please help me out I would be very grateful! What should I do?
If you shoot me a PM or an email with your details I can look into this for you.