^^ Typical...lol.
Dare I get specific, since I could probably just make vague non-sensical assumptions and post un-researched BS and get away with it. But one instance where I had an issue with Lock regarding their $100k GTD Sunday tourney - it took a couple days, but I was credited with a ticket for the next week's game and also got another ticket for the following week. I handled myself, the persons I was emailing, and live support with respect and never accused them of anything untoward. And lo and behold...they actually made me whole and actually went above and beyond.
My instances aren't similar - I'm not saying they've been perfect in every instance with everyone. But I'm tired of being labeled an employee for some room just because I've had good relations with them when I feel I've been shorted or slighted. I believe in the end, everyone gets what they deserve. So if you treat support like they are a bunch of idiots just out to screw you, chances are you won't get very far. Frankly, I wish more companies had CS backbone.
I worked for Walmart in management for 18 months, and that is a company that will let anyone walk all over them. So if you're feeling like you want to bitch and moan and treat someone with disrespect and expect to get made whole for something, go there. You'll never be denied.