Hello Shane,

Please tell me the real reason for cashouts being so late, I would like to hear from you the honest answer, if it is not money problems, which is it?

Honest answer from a PR guy is pretty funny.

Even if you guys got the truth, it would only make you more angry then you already are.

The truth is processing for US players is very difficult, players always assume its a lack of money but thats just not true. The true difficulty ist the processing and moving of the funds to the players.

And for us with a much higher concentration of US players delays in processing US players has a flow on effect on our ROW processing.

Can any non U.S players comment on this ?

So it's a 'flow on effect' that makes it hard to pay ROW players? Thanks for giving the inside scoop. I think ROW players will finally understand why they need to remain patient and wait for the 'flow on effect' to lessen.

You say this but Winning has options that get their players paid quickly. And even skins on your own network are processing their customers 5-10 times faster than Lock. Doesn't add up bro.

wtf does this last part mean? how can being unable to process payments to US players affect cashouts to ROW? do you guys queue the payouts?

i'm sure it's a great comfort to the ROW players waiting for their money to ebb and flow into their account.

Never mind I just read the non us cashout thread

Iv seen post from Canada, hungry, Europe and many other non US players some are still waiting on cash outs from January its not just a US issue its a lock issue and its as simple as they don't have the money!

Everyone understands about the US difficulties. Other sites still manage to do it much quicker than Lock but w/e.

What you repeatedly fail to credibly explain is why US delays should affect ROW payments. It doesn't at any other site. The fact that you have a high proportion of US players is irrelevant if you have the money. Nothing in UIEGA or any other regulation prevents you from making immediate payments to ROW players. You're failure to explain this one properly is the biggest single red flag on Lock.

So cause of YOU US players I have to wait on my money.... tssss.

A room processing a far smaller number of transactions will have less problems.


Firstly while UIEGA doesn't have any legal implications directly for ROW cashouts, the enforcement of UIEGA doesn't differentiate between US and ROW cashouts. As we saw from Black Friday, the DOJ just seize US accounts they seized all accounts, then worried about working out which was which later on. This means a greater level of precaution is required to ensure the safety of players funds.

Secondly ROW players forget the source of their cashouts, its US players. So what players often see as ROW funds is still really US funds and as such is going to be affected by UIEGA.

Thanks for giving slightly more detail Shane but I still don't get it. Well, like every poker site that operates illegally in the US, all your accounts are at risk of siezure. I guess you're saying your ROW players may not get paid if the DOJ manage to track you down. I understand that, but it doesn't explain the payment delay issue. You don't need to make large volumes of transactions for ROW players. Once a week/month you just need to ship cash to your offshore account or offshore processor, neither of which are prohibited and neither of which should attract any attention. Its the same as when Lock pays monthly salaries to its employees (like you) or pays its commercial bills (like paying 2+2 for advertising). There is no suggestion that Lock doesn't pay its salaries or other bills (with the possible exception of network defecits) so why should there be a problem sending money to an offshore entity to pay ROW?

This assumes that your ROW players consistently win (as a group). That would be very strange since very few players are net winners (~10%) so in any reasonable sample size the group overall should be net loss-making. Therefore you are receiving more money from ROW players than you are paying out to them and so I just don't buy this excuse.

Sorry Shane but I don't understand this.

How does the source of my balance (x% from US players) influence the cashout time as a ROW player? The moment I take a (US) players chips at the cash table his $'s have moved to me, a ROW player. Hence when requesting a withdraw the "source" of my balance should have nothing to do with US cashout processing times since that money is in "my account", a ROW player.

..unless I'm missing something here...

How much did you deposit to make that withdrawal?

If you didnt deposit to make this withdrawal who did deposit these funds that you are now withdrawing?

Of course those transactions attract attention, banking regulation requires all large transfers are reported. Just like you cant walk into a country with more than $10,000 in cash without declaring it you cant transfer into a country without declaring it either.

As I have stated plenty of times, our operating accounts are maintained separately from our players balances, so business costs such as salaries and marketing costs are paid from accounts completely separate from player balances.

Casual European players have a very wide choice of rooms to play on, very few choose to to play on US facing rooms. This situation was made worse of course by our slow US cashouts and players transferring to ROW accounts to cashout. So yes our ROW players we have completely skew what should be the norm.

How are other sites like Bovada and Americas card room able to get payments to US players expediently if its because its hard to process transactions to us players I wonder.

One of those rooms made 2 big changes switching their focus to casual players refocused their main marketing push to the Asian market.

The other is tiny, transferring small amounts is much easier.

Everyone know lockpoker is broke.

You guys dont have our money. Me and 3 of my friend are waiting on 10k cash out to skrill since more than 2 months now. Nobody care, not even you Shane.

You get paid to calm down players and try to keep them playing. I wonder how you manage to sleep after all the lies you tell us daily.

1 guy posted he is waiting his skrill cash out since the 24th december. Its more than 116 days!!! So dont bull**** us with the difficulty of moving the money.

Tell Jennifer to go to the ****** bank ask a loan and pay everybody. It is going to be the best move Lock will ever do. After that players will restart playing.

All your organization deserve prison. But i have no authority power unfortunately.

#1.shane why is collecting the deposits so much easier than paying out?
#2.can to tell us ur side of story on why two skins that left the network claiming unpaid debts from network?
#3. Has lock ever had a processor run off with funds or have the DOJ ever seize one?

Of course all transactions are reported, there are billions every day. But you have to make those payments anyway, how does waiting 2 months help?

Shane, it all comes from player balances. Lock has no other revenue stream.

If you believe that then shouldn't you show a warning when ROW players sign up to say something like "This is primarily a US facing room. Therefore (1) we can't pay you in normal timescales that you get on other sites; and (2) you may lose all your cash if the law enforcement authorities find us."?

That is good to hear that they are segregated, but are your operating money in some kind of account that immune from the troubles players balances are in. I assume you do not take 4-5 months to pay saleries or expenses. So tell me if I am understanding this properly. I will just make up numbers for this example.

You have 10 million in an "expenses account" for expenses, saleries, etc.

You 50 million in an account for "poker balances" and cashouts.

Why is it that if you have to pay say $1000 from the expense account for a salary it is quick, but if someone cashes out $1000 from the poker balances account it takes 4 months. I understand they are separate accounts, but what exactly makes the expense account more liquid than the poker balance account?

Another quick quesiton.

Are players balances held in interest baring account?

The problem with these threads is while I would love to explain in great detail how processing gaming deposits and cashouts work I simply cant.

And in truth no explanation is really going to make anyone happier everyone just wants their cashout which is completely understandable.