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Old 08-05-2012, 04:36 PM   #16
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Re: Lock Poker= Pathetic

Grinding, how is Shane supposed to look into it? Does he know who you are?
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Old 08-06-2012, 03:03 AM   #17
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Re: Lock Poker= Pathetic

Quote:
Originally Posted by EnuffIzEnuff View Post
Another fanboy of Lock. Fanboy, are you reading all these posts from people? Why the hell are you sticking up for this company? Stop posting meaningless comments to a thread.

I also deposited money, never hit my account, but came out of my bank account. Not sure if it's theft or horrible processing, but IT'S HAPPENING fanboy...it's really happening.
You can reverse that at the bank.. not a huge deal but very lame..
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Old 08-06-2012, 04:29 AM   #18
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Re: Lock Poker= Pathetic

Hope this gets worked out for you, OP, that's terrible
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Old 08-06-2012, 08:47 PM   #19
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Re: Lock Poker= Pathetic

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Originally Posted by MicroBob View Post
Grinding, how is Shane supposed to look into it? Does he know who you are?
I pm him about 3 times never got an answer, emailed him twice with no answer.
Support on lock no help. Grindinginnj acct name just in case.
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Old 08-06-2012, 09:11 PM   #20
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Re: Lock Poker= Pathetic

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Originally Posted by grindinginnj View Post
I pm him about 3 times never got an answer, emailed him twice with no answer.
Support on lock no help. Grindinginnj acct name just in case.
where in nj?
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Old 08-06-2012, 10:41 PM   #21
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Re: Lock Poker= Pathetic

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where in nj?
Cherry hill area.
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Old 08-09-2012, 11:04 AM   #22
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Re: Lock Poker= Pathetic

Bump---

Shane still refuses to respond to me. Lock refuses to respond to me. Money still owed with no resolution in sight.

In the mean time, for anyone else out there that wants to use this 1995 software, please continue to enjoy depositing, getting declined, and being charged by lock anyway.

This known issue of mine (there was a previous thread on it back in June) has still not been resolved.

Have fun folks.
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Old 08-09-2012, 11:51 AM   #23
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Bartz, can you post the whole email exchange please? It may help you get your money back but it is also helpful for other customers to see the situation.

Lock/Shane, care to respond to this? Is there a reason this player is not receiving the refund and no longer seems to be receiving a response? Stuff like this is concerning for other players. If it is all bogus nonsense or garbage or whatever then you should say so on that as well. Please respond. Thanks.
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Old 08-09-2012, 12:41 PM   #24
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Re: Lock Poker= Pathetic

Quote:
Originally Posted by MicroBob View Post
Bartz, can you post the whole email exchange please? It may help you get your money back but it is also helpful for other customers to see the situation.

Lock/Shane, care to respond to this? Is there a reason this player is not receiving the refund and no longer seems to be receiving a response? Stuff like this is concerning for other players. If it is all bogus nonsense or garbage or whatever then you should say so on that as well. Please respond. Thanks.


+1
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Old 08-09-2012, 09:27 PM   #25
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Re: Lock Poker= Pathetic

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Originally Posted by MsBartz View Post
Bump---

Shane still refuses to respond to me. Lock refuses to respond to me. Money still owed with no resolution in sight.

In the mean time, for anyone else out there that wants to use this 1995 software, please continue to enjoy depositing, getting declined, and being charged by lock anyway.

This known issue of mine (there was a previous thread on it back in June) has still not been resolved.

Have fun folks.
I have chased up the devs with this issue.
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Old 08-10-2012, 04:04 PM   #26
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Re: Lock Poker= Pathetic

lock=fraud
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Old 08-10-2012, 04:07 PM   #27
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Re: Lock Poker= Pathetic

Quote:
Originally Posted by imjustshane View Post
I have chased up the devs with this issue.
And what did they say, lol?
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Old 08-10-2012, 11:08 PM   #28
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Re: Lock Poker= Pathetic

Quote:
Originally Posted by imjustshane View Post
I have chased up the devs with this issue.
I honestly don't know what this means, in terms of problem resolution.
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Old 08-11-2012, 03:45 PM   #29
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Re: Lock Poker= Pathetic

Paragraphs = overrated
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Old 08-19-2012, 12:05 PM   #30
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Re: Lock Poker= Pathetic

Bump-

Have sent a private IM to Shane/Rizen.....No response.

Have sent two e-mails to Lock in the past month---no response.

Meanwhile, people keep depositing and threads keep popping up about how they were debited for a deposit they just made, yet their account shows $0 balance because it was declined by Lock. (one example of many)

I'll bump this again in one month, and who wants to take odds that I won't hear back a thing and meanwhile, people will keep depositing, posting new threads about how shocked they were about some random out of control issue, and then wonder why support doesn't immediately fix it?
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