I have read all these post and pretty much all accurate with my pending situation. I have heard countless lies from support and still haven't gotten any " Real Info" on my pending cashout. I requested my cashout Nov 4th for $2,000 and then November 15th was re assigned to a new processor that was "Supposedly suppose to be faster" HA HA!!! What a joke! I have talked to support everyday and hear the same generic responses.
Our apologies for the delay. I see your payout will be processed in our next batch which should not be much longer at all. Please keep an eye out in the History section of your Cashier for your pickup information shortly. Thank you for your patience.
All my best,
CSR, Lock Support "
Quinn has even told me that I would have my funds by the end of the week but that never happened as well. Mary also has told me i would have my funds within 5-7 bussiness days of November 15th? What happened to that one?
NOV 15, 2012 | 11:25AM EST
Your $2000 + $200 payout was cancelled, and the full amount of $2200 was transferred to Poker. Then we resubmitted via our expedited Poker Cashier MINUS the 10% fee. You can view the status of your request in the History section of your Cashier, https://cashier.lockpoker.eu/history
I see that we are just waiting for Western Union to provide us with your MTCN, the Senders Name and the Senders Address. This should be available within 5-7 business days. Once available, it will be posted in the History section of your Cashier, https://cashier.lockpoker.eu/history
CSR, Lock Support
Its countless lies that I have been receiving and i am getting sick of it. Shane doesnt respond to my EMAILS AT ALL! AND HE DOESNT CARE ABOUT HIS CUSTOMERS! To this date I still have not even gotten a senders name and its Jan 1st! What is going on its just absurd. SHane we are all demanding good customer support and we will all be loyal customers. You are taking advantage of us and it seems to me you dont care at all!
2012-11-15 22:29:26 2000.00 0.00 Processed
SEE NOTHING STILL! NO MTCN NO SENDER NAME NOTHING!