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Old 11-26-2012, 11:02 PM   #1
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Lock poker mid-late oct. WU backlog post

This is a thread started to draw attention to what is happening at lock. Essentially it appears that many many western union withdrawals that occured in mid to late october are being completely ignored, while others who have requested their cash outs far after us are being accomodated. I'm not sure if this is a strategic decision due to lack of funds by lock, but it sure doesn't bode well.

Hopefully shane or some other reps will help us get to the bottom of this. I've tried to be as patient as possible, but after waiting 40 days while some others have recieved their cash in as little as 5 days is beyond frustrating.
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Old 11-27-2012, 02:18 AM   #2
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Re: Lock poker mid-late oct. WU backlog post

Would help your case if you did some investigation and provided coherent, organized links/quotes of what you're claiming and put it in a longer OP. I myself don't care enough to go searching for it, and I doubt I am alone here. Just saying.
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Old 11-27-2012, 03:09 AM   #3
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Re: Lock poker mid-late oct. WU backlog post

If you think i'm fabricating waiting for 40 days you're delusional. Go to the lock western union withdrawal thread and you will see countless similiar stories, it appears that the mid to late october withdrawals were bypassed while later october and early november withdrawals are being processed.
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Old 11-27-2012, 05:09 AM   #4
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Re: Lock poker mid-late oct. WU backlog post

LOL I wasn't telling you that I believe you are making this up. Way to get defensive and lack reading comprehension skills.

Let me put it in language you might understand:

Get off your butt and make a better effort at providing all of these examples with numbers and dates (in quotes) to better support your and everyone else's case to both Lock and the non-Lock community. Doing so will expose the situation as well as put further pressure on Lock reps to investigate. Is this not what you wanted with this thread??

Non-Lock poker players and the rest of the world don't give a damn about if Lock is processing WU withdraws or if they're missing a certain chunk of payments that potentially slipped into some payment processor black hole. But if they so happen to browse this forum, they can see one concise and carefully created thread and maybe they'll say wow, this is bogus, gotta show a friend this and link them. It then *might* snowball and gain more traction with the poker community.

Maybe this is far-fetched, but it's a hell of a lot better than making a new negative thread to join the masses in this forum that complain but don't provide enough substance to get people to care.


CLIFFS:
  • I give advice to help you gain attention to your thread since what you mention IS an issue and you morph into PMS-Man.
  • You're the 957th person to complain about how random the withdraws are (while adding nothing new).
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Old 11-27-2012, 07:39 AM   #5
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Re: Lock poker mid-late oct. WU backlog post

Quote:
Originally Posted by LiarsDice View Post
LOL I wasn't telling you that I believe you are making this up. Way to get defensive and lack reading comprehension skills.

Let me put it in language you might understand:

Get off your butt and make a better effort at providing all of these examples with numbers and dates (in quotes) to better support your and everyone else's case to both Lock and the non-Lock community. Doing so will expose the situation as well as put further pressure on Lock reps to investigate. Is this not what you wanted with this thread??

Non-Lock poker players and the rest of the world don't give a damn about if Lock is processing WU withdraws or if they're missing a certain chunk of payments that potentially slipped into some payment processor black hole. But if they so happen to browse this forum, they can see one concise and carefully created thread and maybe they'll say wow, this is bogus, gotta show a friend this and link them. It then *might* snowball and gain more traction with the poker community.

Maybe this is far-fetched, but it's a hell of a lot better than making a new negative thread to join the masses in this forum that complain but don't provide enough substance to get people to care.


CLIFFS:
  • I give advice to help you gain attention to your thread since what you mention IS an issue and you morph into PMS-Man.
  • You're the 957th person to complain about how random the withdraws are (while adding nothing new).
I would truly like to stick your head in a frying vat then douse your face with rubbing alcohol when i pull your head out of said vat. All you do is come into threads and try to belittle people by telling them how dumb they are. You are of no help here at all, you are the definition of an epeening keyboard warrior troll. I hope you get run over by a bus today and im not kidding.
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Old 11-27-2012, 10:45 AM   #6
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Re: Lock poker mid-late oct. WU backlog post

Oct 24th Requested my Cash-out for $2,000
Nov 12th Denied/Confirmed & $180 fee put back into account.
Nov 15th Emailed Shane as he requested everyone do if your WU cashout takes longer than 15 business days [it was 16]. Other people are receiving their Sender info who requested cashouts after me. I have NO Sender info.
Nov 18th Heard nothing until this date, says he sent an email to cashout dept to follow it up.
Nov 19th I email Shane saying thank you and please fill me in with an update. Heard absolutely nothing from him since Nov 18th or to this date.
Nov 20th I email Lock poker getting worried as my request is at 28 days. They email me back 5 minutes later saying they had to resubmit it to a new processor a while ago to "bypass the delay." HAH
Nov 24th As other cashout requests are seeing CIH from November, I email Lock looking for an update or answers and again they give me the "we have no information just wait" response. I email back saying this is unacceptable. I want an update. They respond saying the cashier department will be in contact. I get another email saying they are waiting for WU to give them my MTCN and it will be posted next week. Does it take that long to get it from WU?
Nov 27th DAY 35. STILL. NOTHING.

I am honestly very disgusted with this whole thing. People who have requested in ****ing NOVEMBER are already seeing cash-in-hand. Makes me sick.
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Old 11-27-2012, 11:03 AM   #7
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Re: Lock poker mid-late oct. WU backlog post

Just wanted to let everyone here know I have passed this thread over to management to see what I can find out for you.
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Old 11-27-2012, 12:44 PM   #8
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Re: Lock poker mid-late oct. WU backlog post

Quote:
Originally Posted by imjustshane View Post
Just wanted to let everyone here know I have passed this thread over to management to see what I can find out for you.
Really? You're just now sending this over to management? There have been numerous players on here asking you in threads and directly with messages what happened to mid-late october WU requests.

I'm in the same boat and have stopped playing on lock until you process my withdrawal. The 2 emails I sent received the standard response of, "I have forwarded your email to the cashier, but please be aware that they won't resopond as fast as us"

I wouldn't mind as much if you weren't processing WU withdrawals that were requested long after mine, but you are and it's ridiculous.

You've pretty much lost my business, I'm already happily playing on another site. I hope others do the same until Lock starts to treat it's customers with respect and at least responds to our questions with truthful answers.

Requested: 10/28/12
Declined/approved: 11/14/12 (was told 5-7 business days from here)
MTCN/Sender info: still nothing at all
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Old 11-27-2012, 12:45 PM   #9
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Re: Lock poker mid-late oct. WU backlog post

WU cash out for $700 on 10/21
Cash out declined on 11/11 (3 weeks later)

After I asked why it was declined I received this message:
Received a message on 11/12
"
Hello,

Your $630 + $63 payout was cancelled, and the full amount of $693 was transferred to Poker. Then we resubmitted via our expedited Poker Cashier MINUS the 10% fee. You can view the status of your request in the History section of your Cashier, https://cashier.lockpoker.eu/history

I see that we are just waiting for Western Union to provide us with your MTCN, the Senders Name and the Senders Address. This should be available within 5-7 business days. Once available, it will be posted in the History section of your Cashier, https://cashier.lockpoker.eu/history
Many thanks,
Mary
CSR, Lock Support

Nov 20

NOV 20, 2012 | 05:48PM EST
Hi,

Our apologies for the delay. It should not be much longer. Please check back for your MTCN in your Cashier's History shortly.

Thanks again for all your patience.
All my best,

Quinn
CSR, Lock Support

Nov 23rd

Mary
NOV 23, 2012 | 06:06PM EST
Hello,

I understand your frustration, but I have added this to the Priority List.

We appreciate your patience and understanding.
Many thanks,
Mary

Nov 24th

Quinn
NOV 24, 2012 | 05:52PM EST
Hi,

I see your payout is pending and your full pickup information will display in the history section of your cashier this coming week. Thank you for your patience .
All my best,

Quinn
CSR, Lock Support

Nov 27th (present)

Waiting on my MTCN number from WU??? Really? WU provides MTCN numbers when you give them money. Not weeks after. They never gave WU my money. So this is an obvious lie and it is told several times in emails from Mary and Quinn as you can see above.

So basically I requested this cash out via WU (which should take 3 weeks) back in October and I still have yet to receive anything. Back on the 12th (3 weeks after the cash out) I received the first message from Mary stating that it would be another 5-7 business days from the 3 week cancellation they made up. That was over 2 weeks ago. I'm now in the 3rd week from the 5-7 day promise with nothing!
I'm no sure what else to do. They just don't want to pay their customers.

I will never deposit on this site again. They don't have the money to pay back their customers when they win. Obviously they are not separating the player funds and are barely running on fumes. They can't afford to pay people who win so I suggest you don't deposit on this site if you expect to get your winnings.

Beware all. I think this is why Merge gave them the boot. Poor management and shady practices.
Players Beware!!
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Old 11-27-2012, 12:52 PM   #10
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Posts: 203
Re: Lock poker mid-late oct. WU backlog post

I completely agree with the above post.

The lie that Lock is waiting for our MTCN#s and sender info to come from Western Union is absurd. We all know they give you that as soon as they receive the money, period.

Be honest with us and actually work to resolve this and you just might meet more of those guarantees that you keep falling short of as players keep jumping ship.
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Old 11-27-2012, 12:53 PM   #11
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Re: Lock poker mid-late oct. WU backlog post

10/25.....declined approved 11/12.....5/7 days turning to 15+ days

more than 30 days...cant keep track anymore
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Old 11-27-2012, 01:21 PM   #12
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This is about the millionth time there have been delays like this with Lock cashouts. Everyone always gets their money. No need to start a thread every time you have to wait a little longer than normal.
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Old 11-27-2012, 01:28 PM   #13
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Re: Lock poker mid-late oct. WU backlog post

Quote:
Originally Posted by hankypankyAA View Post
I would truly like to stick your head in a frying vat then douse your face with rubbing alcohol when i pull your head out of said vat. All you do is come into threads and try to belittle people by telling them how dumb they are. You are of no help here at all, you are the definition of an epeening keyboard warrior troll. I hope you get run over by a bus today and im not kidding.
Even though everything he said was true?

And it's obvious lock is on a downfall at least cashout time wise, WU that use to take a week - two weeks then slowly went to 3 and then 4 weeks now your hearing 5-6 weeks, for what they were supposed to be improving on (remember when they told us new processors a few months ago?) they just seem to be going downhill more and more.

And FWIW as these have gone on longer and longer, US FTP funds are now selling for about as much as Lock money atm in p2p thread.
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Old 11-27-2012, 01:59 PM   #14
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Re: Lock poker mid-late oct. WU backlog post

requested 10-27
processed 11-14

still no name or mtcn # day 30
my id 333denots333
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Old 11-27-2012, 03:06 PM   #15
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Re: Lock poker mid-late oct. WU backlog post

Quote:
Originally Posted by hankypankyAA View Post
I would truly like to stick your head in a frying vat then douse your face with rubbing alcohol when i pull your head out of said vat. All you do is come into threads and try to belittle people by telling them how dumb they are. You are of no help here at all, you are the definition of an epeening keyboard warrior troll. I hope you get run over by a bus today and im not kidding.
Happy you took my comments to heart and made something useful of yourself. I didn't belittle anyone other than you and I would ask for your sources but you're such a **** that you won't even help your own cause so gl with that.

Someone comes into this thread and tells you that it wouldn't be a bad idea to expand on the OP and show damning examples. You tell me I am delusional and completely wiff on the point of my post and now tell me you wish death upon me? I find it sad that all you get from my posts is what you perceive to be my attempts to belittle you and not that I was trying to give you constructive criticism.

Not going to argue with someone who has his head up his ass. For the sake of others who haven't received their funds, I really hope Shane and Lock management can fix their problems. For your sake, if you receive your funds, consider going into anger management classes because you definitely need them.

I won't reply to you any longer in this thread however. You're a pathetic excuse of a human being and I truly hope your genes don't make it into the next round, GG humanity if you do.
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