Quinn
NOV 27, 2012 | 04:39PM EST
HI,
I see that we are just waiting on WU to provide us with your MTCN which should not be much longer. Please keep an eye out for this in the History section of your Cashier shortly. In the mean time we have also credited your account with a $15 bonus for the inconvenience.
Thank you again for all your patience.
All my best,
Quinn
---
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Lock Support
NOV 27, 2012 | 01:47AM EST
Hello Christopher,
Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.
Please let us know if we can be of further assistance.
Kind Regards,
Crista
---
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Chris
NOV 27, 2012 | 01:38AM EST
42 days for my money this is a bit rediculous i was told 7-10 days 10 days ago. people who requested in november have their money already. i am the current most days waiting for my money. i have been with you for a year now and loyal and i expected more out of your site dispite what others say. please resolve this im very dissapointed in you all when i have nothing but praised your site.
________________________________
From: Lock Poker Support <support@lockpoker.com>
To:
areyoumadnerd@yahoo.com
Cc:
support@lockpoker.com
Sent: Thursday, November 22, 2012 4:53 PM
Subject: Re:
Lock Support
NOV 22, 2012 | 04:53PM EST
Hello Christopher,
Thank you for your email. We are not able to guarantee an exact time. The MTCN will be posted very soon.
Please let us know if we can be of further assistance.
Kind Regards
Chloe
---
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Chris
NOV 22, 2012 | 04:43PM EST
would there be any possibility of me getting my money today ?
________________________________
From: Lock Poker Support <support@lockpoker.com>
To:
areyoumadnerd@yahoo.com
Cc:
support@lockpoker.com
Sent: Thursday, November 22, 2012 2:20 AM
Subject: Re:
Lock Support
NOV 22, 2012 | 02:20AM EST
Hello Christopher,
Thank you for your email.
You're very welcome. Have a great day!
Please let us know if we can be of further assistance.
Kind Regards,
Billy
---
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Chris
NOV 22, 2012 | 02:01AM EST
Thank you Jake for answering with detailed answers it's very much appreciated. I understand delays happen and you all will try your best to get things done. Hopefully we all will have better luck in the future. Please keep me updated sir if anything else goes wrong I will completely understand
Thank you very much
Christopher S. Lee
________________________________
From: Lock Poker Support <support@lockpoker.com>
To:
areyoumadnerd@yahoo.com
Cc:
support@lockpoker.com
Sent: Friday, November 16, 2012 2:09 PM
Subject: Re:
Lock Support
NOV 16, 2012 | 02:31PM EST
Hello,
Thank you for your email. Please be informed that your cash out is currently processing and you will receive an email with the confirmation that your funds have been transferred shortly.
Please let us know if we can be of further assistance.
Kind regards,
Mark
---
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Chris
NOV 16, 2012 | 02:16PM EST
why do i have to wait another 7-10 business days, and noone informed me in my conformation email that i had to wait another 7-10 days. I just dont understand why it has taken so long for my request pending i was told it would take 2-3 weeks and 4-6. Im sorry to bother you and take my frustrations out on you i just need my money.
________________________________
From: Lock Poker Support <support@lockpoker.com>
To:
areyoumadnerd@yahoo.com
Cc:
support@lockpoker.com
Sent: Friday, November 16, 2012 2:09 PM
Subject: Re:
Lock Support
NOV 16, 2012 | 02:09PM EST
Hello Christopher,
Thank you for your email.
The issue was that there was a delay on the processor your request was submitted to. When it came clear that the resultant delay would be unacceptable we cancelled your request and resubmitted it through another processor that did not experience a delay. You can see your pending request in your Cashier under the History tab marked as the 14th of November. It is from this date that we ask you to await 7 - 10 business days.
Your patience to date has been greatly appreciated Christopher. We will have a resolution for you shortly.
Kind regards,
Jake
---
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Chris
NOV 16, 2012 | 02:00PM EST
It has now been a month since i with drawled my money and i would really like to know whats going on. I see that all i need is my control number so if you could please let me
know today what is going on id really appricate it Ive sent multiple
emails to you guys and called multiple times and never have gotten a
phone call back. So if you could please let me know asap id really
really appreciate it.
________________________________
From: Lock Poker Support <support@lockpoker.com>
To:
areyoumadnerd@yahoo.com
Cc:
support@lockpoker.com
Sent: Wednesday, November 7, 2012 2:25 PM
Subject: Re:
Lock Support
NOV 07, 2012 | 02:25PM EST
Hello Chris,
Thank you for your email.
It was necessary to return the funds so that they could be resubmitted through a faster processor. Please leave the funds as is and they will be resubmitted shortly.
If you have any further queries please do not hesitate to contact us.
Kind regards,
Jake
---
CSR, Lock Support
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Chris
NOV 07, 2012 | 02:02PM EST
Also jake my account doesnt have my middle initial i hope this will not be a problem when i go into western union unless u provided the middle initial also.
________________________________
From: Lock Poker Support <support@lockpoker.com>
To:
areyoumadnerd@yahoo.com
Sent: Wednesday, November 7, 2012 1:52 PM
Subject: Re:
Chris
NOV 07, 2012 | 01:59PM EST
Jake why is there 1605 in my account if you sent it via different processor i'm very confused would u be able to provide more info on this place thank you.
________________________________
From: Lock Poker Support <support@lockpoker.com>
To:
areyoumadnerd@yahoo.com
Sent: Wednesday, November 7, 2012 1:52 PM
Subject: Re:
Lock Support
NOV 07, 2012 | 01:52PM EST
Hello Chris,
Thank you for your email.
The payout was declined and resubmitted via a faster processor, sorry for any confusion caused.
I see that we are just waiting for Western Union to provide us with your MTCN. This should be available within 5-7 business days. Once available, it will be posted in the History section of your Cashier,
https://cashier.lockpoker.eu/history
Also we did not charge a fee for this Western Union payout. Please go to the History section of your Cashier to confirm and note that the Fee column is $0.00,
https://cashier.lockpoker.eu/history
If you have any further queries please do not hesitate to contact us.
Kind regards,
Jake
---
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Chris
NOV 07, 2012 | 01:43PM EST
Original message
why was my money declined ?
Daniel
NOV 14, 2012 | 08:28AM EST
Hi,
There was a delay with this particular batch of Western Union Payouts, however our processor is working through it.
The MTCN should be available within 5-7 business days. Once available, it will be posted in the History section of your Cashier,
https://cashier.lockpoker.eu/history
Please let us know if you require any additional details or can assist further.
We appreciate your patience at this busy time.
All our best,
Daniel
---
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Chris
NOV 14, 2012 | 07:18AM EST
What i mean is when can i expect this to happen? today hopefully? very soon usually means today correct? and how many days has it been since my funds were submitted and waiting on MTCN?
sincerely,
chris
________________________________
From: Cashier Support <cashier@lockcasino.com>
To:
areyoumadnerd@yahoo.com
Cc:
cashier@lockcasino.com
Sent: Wednesday, November 14, 2012 6:21 AM
Subject: Re: christopher S. Lee
Chris
NOV 14, 2012 | 06:35AM EST
when will this be available
________________________________
From: Cashier Support <cashier@lockcasino.com>
To:
areyoumadnerd@yahoo.com
Cc:
cashier@lockcasino.com
Sent: Wednesday, November 14, 2012 6:21 AM
Subject: Re: christopher S. Lee
Mary
NOV 14, 2012 | 06:20AM EST
Hello,
I see that we are just waiting for Western Union to provide us with your MTCN, the Senders Name and the Senders Address. This should be available very soon. Once available, it will be posted in the History section of your Cashier,
https://cashier.lockpoker.eu/history
We appreciate your patience and have a good day.
Many thanks,
Mary
---
CSR, Lock Support
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Chris
NOV 14, 2012 | 05:24AM EST
this hasnt happened yet is everything fine daniel?
________________________________
From: Cashier Support <cashier@lockcasino.com>
To:
areyoumadnerd@yahoo.com
Sent: Friday, November 9, 2012 2:14 PM
Subject: Re: christopher S. Lee
Daniel
NOV 09, 2012 | 02:13PM EST
Hello,
Apologies for the delay and any confusion caused.
Your Name has been updated to include your Middle Name initial.
Your $1445.22 + $144.52 payout was cancelled, and the full amount will be transferred to Poker. The payout will then be resubmitted via our expedited Poker Cashier MINUS the 10% fee which is much faster. Expect this to happen in the next 24 hours.
Once submitted there is a small wait for Western Union to provide us with your MTCN. This should be available within 5-7 business days. Once available, it will be posted in the History section of your Cashier,
https://cashier.lockpoker.eu/history
Please let us know if you require any additional details or can assist further.
We appreciate your patience at this busy time.
All our best,
Daniel
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Lock Support
NOV 09, 2012 | 02:05AM EST
Hello Christopher,
Thank you for your email.
I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.
Please let us know if we can be of further assistance.
Kind Regards,
Jonas
---
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Chris
NOV 09, 2012 | 01:49AM EST
Original message
Hi my withdrawal was declined via western union. what is going on with this? Also, my middle initial in my name is not included and I hope this will not be a problem for western union. My name is Christopher S. Lee. Please provide detailed answers and answer all parts of my questions and comments. Thank you very much
heres all your proof
requested 10-16
decline 11-7
approved 11-14 (my birthday)
still pending as of now