This is a thread started to draw attention to what is happening at lock. Essentially it appears that many many western union withdrawals that occured in mid to late october are being completely ignored, while others who have requested their cash outs far after us are being accomodated. I'm not sure if this is a strategic decision due to lack of funds by lock, but it sure doesn't bode well.

Hopefully shane or some other reps will help us get to the bottom of this. I've tried to be as patient as possible, but after waiting 40 days while some others have recieved their cash in as little as 5 days is beyond frustrating.

Would help your case if you did some investigation and provided coherent, organized links/quotes of what you're claiming and put it in a longer OP. I myself don't care enough to go searching for it, and I doubt I am alone here. Just saying.

If you think i'm fabricating waiting for 40 days you're delusional. Go to the lock western union withdrawal thread and you will see countless similiar stories, it appears that the mid to late october withdrawals were bypassed while later october and early november withdrawals are being processed.

LOL I wasn't telling you that I believe you are making this up. Way to get defensive and lack reading comprehension skills.

Let me put it in language you might understand:

Get off your butt and make a better effort at providing all of these examples with numbers and dates (in quotes) to better support your and everyone else's case to both Lock and the non-Lock community. Doing so will expose the situation as well as put further pressure on Lock reps to investigate. Is this not what you wanted with this thread??

Non-Lock poker players and the rest of the world don't give a damn about if Lock is processing WU withdraws or if they're missing a certain chunk of payments that potentially slipped into some payment processor black hole. But if they so happen to browse this forum, they can see one concise and carefully created thread and maybe they'll say wow, this is bogus, gotta show a friend this and link them. It then *might* snowball and gain more traction with the poker community.

Maybe this is far-fetched, but it's a hell of a lot better than making a new negative thread to join the masses in this forum that complain but don't provide enough substance to get people to care.


CLIFFS:

• I give advice to help you gain attention to your thread since what you mention IS an issue and you morph into PMS-Man.
• You're the 957th person to complain about how random the withdraws are (while adding nothing new).

I would truly like to stick your head in a frying vat then douse your face with rubbing alcohol when i pull your head out of said vat. All you do is come into threads and try to belittle people by telling them how dumb they are. You are of no help here at all, you are the definition of an epeening keyboard warrior troll. I hope you get run over by a bus today and im not kidding.

Oct 24th Requested my Cash-out for $2,000
Nov 12th Denied/Confirmed & $180 fee put back into account.
Nov 15th Emailed Shane as he requested everyone do if your WU cashout takes longer than 15 business days [it was 16]. Other people are receiving their Sender info who requested cashouts after me. I have NO Sender info.
Nov 18th Heard nothing until this date, says he sent an email to cashout dept to follow it up.
Nov 19th I email Shane saying thank you and please fill me in with an update. Heard absolutely nothing from him since Nov 18th or to this date.
Nov 20th I email Lock poker getting worried as my request is at 28 days. They email me back 5 minutes later saying they had to resubmit it to a new processor a while ago to "bypass the delay." HAH
Nov 24th As other cashout requests are seeing CIH from November, I email Lock looking for an update or answers and again they give me the "we have no information just wait" response. I email back saying this is unacceptable. I want an update. They respond saying the cashier department will be in contact. I get another email saying they are waiting for WU to give them my MTCN and it will be posted next week. Does it take that long to get it from WU?
Nov 27th DAY 35. STILL. NOTHING.

I am honestly very disgusted with this whole thing. People who have requested in ****ing NOVEMBER are already seeing cash-in-hand. Makes me sick.

Just wanted to let everyone here know I have passed this thread over to management to see what I can find out for you.

Really? You're just now sending this over to management? There have been numerous players on here asking you in threads and directly with messages what happened to mid-late october WU requests.

I'm in the same boat and have stopped playing on lock until you process my withdrawal. The 2 emails I sent received the standard response of, "I have forwarded your email to the cashier, but please be aware that they won't resopond as fast as us"

I wouldn't mind as much if you weren't processing WU withdrawals that were requested long after mine, but you are and it's ridiculous.

You've pretty much lost my business, I'm already happily playing on another site. I hope others do the same until Lock starts to treat it's customers with respect and at least responds to our questions with truthful answers.

Requested: 10/28/12
Declined/approved: 11/14/12 (was told 5-7 business days from here)
MTCN/Sender info: still nothing at all

WU cash out for $700 on 10/21
Cash out declined on 11/11 (3 weeks later)

After I asked why it was declined I received this message:
Received a message on 11/12
"
Hello,

Your $630 + $63 payout was cancelled, and the full amount of $693 was transferred to Poker. Then we resubmitted via our expedited Poker Cashier MINUS the 10% fee. You can view the status of your request in the History section of your Cashier, https://cashier.lockpoker.eu/history

I see that we are just waiting for Western Union to provide us with your MTCN, the Senders Name and the Senders Address. This should be available within 5-7 business days. Once available, it will be posted in the History section of your Cashier, https://cashier.lockpoker.eu/history
Many thanks,
Mary
CSR, Lock Support

Nov 20

NOV 20, 2012 | 05:48PM EST
Hi,

Our apologies for the delay. It should not be much longer. Please check back for your MTCN in your Cashier's History shortly.

Thanks again for all your patience.
All my best,

Quinn
CSR, Lock Support

Nov 23rd

Mary
NOV 23, 2012 | 06:06PM EST
Hello,

I understand your frustration, but I have added this to the Priority List.

We appreciate your patience and understanding.
Many thanks,
Mary

Nov 24th

Quinn
NOV 24, 2012 | 05:52PM EST
Hi,

I see your payout is pending and your full pickup information will display in the history section of your cashier this coming week. Thank you for your patience .
All my best,

Quinn
CSR, Lock Support

Nov 27th (present)

Waiting on my MTCN number from WU??? Really? WU provides MTCN numbers when you give them money. Not weeks after. They never gave WU my money. So this is an obvious lie and it is told several times in emails from Mary and Quinn as you can see above.

So basically I requested this cash out via WU (which should take 3 weeks) back in October and I still have yet to receive anything. Back on the 12th (3 weeks after the cash out) I received the first message from Mary stating that it would be another 5-7 business days from the 3 week cancellation they made up. That was over 2 weeks ago. I'm now in the 3rd week from the 5-7 day promise with nothing!
I'm no sure what else to do. They just don't want to pay their customers.

I will never deposit on this site again. They don't have the money to pay back their customers when they win. Obviously they are not separating the player funds and are barely running on fumes. They can't afford to pay people who win so I suggest you don't deposit on this site if you expect to get your winnings.

Beware all. I think this is why Merge gave them the boot. Poor management and shady practices.
Players Beware!!

I completely agree with the above post.

The lie that Lock is waiting for our MTCN#s and sender info to come from Western Union is absurd. We all know they give you that as soon as they receive the money, period.

Be honest with us and actually work to resolve this and you just might meet more of those guarantees that you keep falling short of as players keep jumping ship.

10/25.....declined approved 11/12.....5/7 days turning to 15+ days

more than 30 days...cant keep track anymore

This is about the millionth time there have been delays like this with Lock cashouts. Everyone always gets their money. No need to start a thread every time you have to wait a little longer than normal.

Even though everything he said was true?

And it's obvious lock is on a downfall at least cashout time wise, WU that use to take a week - two weeks then slowly went to 3 and then 4 weeks now your hearing 5-6 weeks, for what they were supposed to be improving on (remember when they told us new processors a few months ago?) they just seem to be going downhill more and more.

And FWIW as these have gone on longer and longer, US FTP funds are now selling for about as much as Lock money atm in p2p thread.

requested 10-27
processed 11-14

still no name or mtcn # day 30
my id 333denots333

Happy you took my comments to heart and made something useful of yourself. I didn't belittle anyone other than you and I would ask for your sources but you're such a **** that you won't even help your own cause so gl with that.

Someone comes into this thread and tells you that it wouldn't be a bad idea to expand on the OP and show damning examples. You tell me I am delusional and completely wiff on the point of my post and now tell me you wish death upon me? I find it sad that all you get from my posts is what you perceive to be my attempts to belittle you and not that I was trying to give you constructive criticism.

Not going to argue with someone who has his head up his ass. For the sake of others who haven't received their funds, I really hope Shane and Lock management can fix their problems. For your sake, if you receive your funds, consider going into anger management classes because you definitely need them.

I won't reply to you any longer in this thread however. You're a pathetic excuse of a human being and I truly hope your genes don't make it into the next round, GG humanity if you do.

Hey Liars,

I think your comments and suggestions were spot on. Thank you for your contribution, let's get back on track here and get people who have been affected to post in here their dates and statuses.

Obviously something went wrong with the WU cashout requests made mid-late october and hopefully this thread can bring about some action by LOCK to do something about it, rather than telling us that they are waiting for WU to give them our MTCNs, which we know isn't true.

Agreed, I will refrain from anything further that doesn't help the point of this thread.

Shane, I find the following quote (from the WU thread) interesting and I would like to know if you can shed some light on this?
If it is something you're not at liberty to address, please explicitly state it here. I understand completely you're just the messenger and that that stinky stuff rolls downhill, but the above quote does seem like a strong possibility. Seeing as how this was common place pre-BF with other sites (looking at you FTP) and given the apprehension of payment processors willing to get their hands dirty, the chances of Lock being scammed here are huge. When you factor in the increasing demand of withdraw requests it seems only logical Lock may have had to use more than one payment processor for WU payments.

If it is a payment processor issue, and Lock were transparent about it, I find it hard to believe that players would be less supportive than they are right now and if handled properly it could be a win/win situation for everyone.

Spot on again, LiarsDice!

A possible explanation is that a 3rd party payment processor made off with our funds or had the funds confiscated via an investigation.

I received a PM from Shane and I'd like to clear up a misconception he has regarding my posts.

Shane said, "Im very limited what finer details I can talk about publicly but I did want to clear up one misconception from your posts.

You assume in your post that we give the money to WU and it comes straight to you then from WU. But this forgets the fact that we cant deal directly with WU. So our cashouts go through a processor and then to WU, then back to the processor and then onto us.

We would love to have a cashout solution that cut out the middle man as it would give us much better control over cashouts, but in the current environment this isnt possible and so we have to deal with 3rd party processors, which can give us unwanted delays in processing."

It seems to me, from what I've read on here, that people understand the process. A lot of us has been dealing with the process for many years across multiple poker sites.

It's email from LOCK staff like the one I received below, that show LOCK staff do not understand the process or are covering something up. They keep telling us that they (LOCK) are waiting for Western Union to provide them (LOCK) with our MTCN, but by Shane's own admission and all of our basic understanding, LOCK doesn't deal with WU directly, so that's impossible.


LOCK email:
"Hi,

I see that we are just waiting for WU to provide us with your Control #. It should not be much longer for your full pickup information to be available.

Our apologies for the delay and thank you for your patience.

All my best,

Quinn

---
CSR, Lock Support"

So, the truth is either that the 3rd party payment processor used for most of us in mid-late october has not paid WU yet, hence why they (3rd PPP) haven't provided an MTCN to LOCK yet or the 3rd PPP used for us is backlogged, paid WU and has the MTCN, but haven't given it to LOCK yet.

Or, the 3rd PPP paid WU, gave MTCN to LOCK and LOCK is backlogged and hasn;t released the info yet.

Or, something more sinister like mentioned above, that the 3rd PPP has either intentionally taken off with the money or have had it confiscated by the DOJ, as in so many cases with FTP, STARS and UB in the past.

Either way, it's LOCK's job and their responsibility to make good on their player withdrawals, even if LOCK was burned by the 3rd PPP. At the very least let us know what's going on, as truthfully as possible and actually do something to rectify the situation.

Poker rooms have never talked about the details of processing, and we will never ever discuss these things publicly.

I can state what has been previously mentioned in this thread that no single player has ever not received their cashouts. While there are some unforseen delays on occasion every single player gets their funds.

Fair enough Shane, I understand that some details can't and shouldn't be discussed publicly.

But the way this is being handled by LOCK staff, by either sending us emails with false information or ignoring us all together is causing some of us to make our issue public.

I have had poker sites in the past email me that they had an issue with a 3rd PPP and that they are working to get my withdrawal to another 3rd PPP. No details given and it wasn't public, but it reassured me that the site had some integrity and actually cared about rectifying the situation.

I deal with customers all day every day and I can't imagine not assuring them that I am taking care of their situation and what I intend to do to resolve their issue, let alone ignore them for days on end. It's bad business, period.

Shane coming in here weeks after people have continuously been blown off by LOCK reps in emails is not a business assuring me of anything.

Some of us have a legitimate complaint and just want some resolution.

I'd like to point out that at one point, after several more years than LOCK of doing so, FTP also had paid everyone out. Then at some point that changed and a lot of people weren't paid out.

As LiarsDice originally suggested, here are just a few of the posts where people claimed to receive their money before us that requested it after or near us. This may seem petty to some of you, but to those of us who had money held up on FTP for over a year and then FTP told us to contact the Feds to get our funds back, the issue is a little unsettling at best.

Well at least people are getting paid, sucks for you october guys though :/

NOV 24, 2012 | 05:52PM EST
Hi,
I see your payout is pending and your full pickup information will display in the history section of your cashier this coming week. Thank you for your patience .
All my best,

Quinn
CSR, Lock Support


Nov 28th and still no word!!!!

A week consists of 7 days, usually starting on a Sunday and ending on a Saturday. I assume you know this, so why are you cluttering up this thread when it's only Wednesday? People come to these threads trying to find helpful info. and it makes it much more difficult to do that with pointless whining and complaining.