I didn't verify anything with the Casino side, but I had already done that through poker. I did play a little Caribbean before I put in the withdraw, but I don't think that is necessary at all.

The problem is the increase in withdrawal requests. I'm going to over simplify this a little bit and obviously I cannot go into every minute detail of how cash outs work, but basically our check processors can do $X of checks every X# of days.

Prior to Black Friday withdrawals via check took about 7 to 10 days. Post Black Friday traffic has obviously grown along with people panicking and trying to withdraw their entire roll at once. Add into it the fact that other withdrawal options have since gone away (UseMyWallet for example) and it has just compounded all these factors.

We are working on adding additional processors as well as additional withdrawal methods. The ability to cash out via the casino is one of the ways we're combating this. This is also why non-US residents using options such as Neteller are receiving their withdrawals very fast.

As you might imagine the process of getting additional processors post Apr 15th isn't necessarily easy, but it will happen. There is going to be a period of time where things are slow as we add new options and work through this back log.

Honestly I'm not really sure that I'm supposed to go into as much detail as I have publicly, but I'm pretty sure I talked about it from an abstract and high enough level it's okay, and I really think it will help people as well as put their minds at ease if they have a little more insight as to how the process works.

I've heard people tell me things like 'this is just some attempt to get as many deposits as possible before we're shut down' and that's just not the case. I cannot pretend to predict what the DoJ will or won't do, but if there was a way for us to get the cashouts processed the next day we would, and I think the fact that people are getting cashouts so fast via WU on the casino side shows that.

I don't know what will happen in the future, but we have some very hard working and innovative people working on both the Lock side and the network side. If I had to make a prediction I would predict that check cashouts will continue to be slow for a while until things get caught up, but by the end of the summer between new cashout options that are hopefully on the horizon, getting new processors, and getting through some of the backlog that things will be faster and more 'normal'. This 'time frame' is completely an educated guess by me, and not something that I've been told officially by either Lock or the network. I'm just making an educated guess based on what I know as well as what I've seen historically in the industry.

-Rizen

Can you PM me your username/e-mail and I can follow up and make sure this is done.

Thanks

-Rizen

ok I live in the US and am not internet savvy; I just like to play poker. Do I have to only make an account with lock poker to qualify for rakeback before June 1st. Or do I need to deposit? Can someone elaborate on what I need to know please

can someone reccommend who to get rake back from? I used raketherake for full tilt but they don't offer rakeback for lock poker. If I sign up through a site like Carbon Poker, can I play on lock and still get rake back. Srry for being dumb but I just found out there is a time crunch and don't know how to go about getting all this info.

Thank You

Rizen

Is there any chance of increasing the amount possible with Check withdraws? With the amount of time checks are taking $2500 can be very limiting for a decent number of players on the site and a bigger amount could cut back on the amount of withdraws that are requested.

you just have to make the account, not deposit. you can get rakeback several places, some of which are listed in this thread. If you can't find them you can PM me and I can recommend a few, but I can't mention any publicly here as I'm pretty sure it's against the forum ToS.

-Rizen

Lock offers it's own rakeback program which you get everyday. There are affiliate sites that will offer RB/incentives on top of this which you can find more about in the "internet poker" forum. Gl.

As of right now no, at some point in the future quite possibly.

I understand the frustration, I haven't talked to the support team since returning from Las Vegas, but from what others on this thread are saying it sounds like you can do casino withdrawals simultaneous to poker ones, so in addition to requesting the $2500 check you could potentially do $850 WU withdrawals on the Casino side as well once per week. In addition we're working on additional options that should help.

-Rizen

Riko - you can only have rakeback on ONE merge skin. So you cannot have rakeback on Carbon and Lock at the same time. You have to choose one or the other.

thenuts.com had a promo offer for a free ipad2 on lock along with a deposit bonus after that. They may still be offering it. Not sure. Nobody knows what the new promo structure will be on Lock or Carbon or anywhere else after June 1. You still keep the 35% rakeback...but you are not able to evaluate the other promotional stuff because they are all going to change.

I like Rizen in this thread who is updating frequently and reassuring about different stuff. So I'm pretty happy with Lock so far. But the other Merge skins are probably pretty good too. RPM has their own separate forum to field all kind of questions and they seem to be very active. And the Heropoker CEO has his own thread and seems extremely passionate and informative and into it. So if I end up switching somehow I am certainly going to consider those Merge skins.

But my hunch is that they are all mostly the same as to value. And I was thinking they were mostly close to the same regarding cashing out and security, etc. Although Lock seems to have certainly stepped it up a huge notch by getting people to cashout through the casino side via Western Union there allowing some people to get their withdraws in only a day or two...instead of 4+ weeks as seems to be the norm for the vast majority of people on most skins.

You just need to sign up for rakeback on one of the Merge skins before June 1 (meaning today). You do not have to deposit. As long as you arrange to get your rakeback today you should be okay.

Rizen - This is awesome info and very helpful. Thanks for sharing as much as you have. The Casino cashout stuff via WU sounds terrific. Glad to hear how hard the people there are working on it. As you know, when 2+2 doesn't hear anything there tends to sometimes be a fair amount of panic as well as a perception that people are sitting on their butts not really trying to fix things.

Who said anything about super quick? It took them 2 weeks for me to find out that my cashout was "denied". Who said anything about super quick? I sure didn't.

And sorry accepting an answer like "that's the way things are" just doesn't cut it for me sending cash to an unknown person in the philippines (without needing to "verify" who they are or then denying their "verification") only to ask for some of it back and being denied, sorry, doesn't cut it for me.

They didn't even give me a legit reason why (in the "denial" email) 2 weeks after my request for withdraw.


Thanks for your post and useless insight, keep defending Lockpoker and their shady actions.


I guess I'm the idiot depositing cash on a poker site who's help and customer service is on a 3rd party non affiliated website(2+2). Shame on me.

I'm sure you've all figured out I'm back now. I saw all the discussion about the SuperTurbos and I'm compiling it all so I can put it in front of Merge. I've also been talking with another about how we can improve it and a lot of that was along the same guidelines.

I'll be putting that in front of them ASAP. Looking through I think most of the other questions people had had been addressed. If I did NOT respond to something from when I was away, or someone doesn't feel I answered it to their satisfaction please point me to it or call me out on it and I will address ASAP.

Thanks

-Rizen

Rizen,

Any preview of the VIP system that will be here in June?

Thanks, Rizen.

thank you guys for the quick help. Because of your good will; you've added one more fish to the fryer.