Originally Posted by kungfooboi
Sorry if this was already covered in this or the Merge Withdrawal thread, but is there some sort of explanation as why the withdrawal process is taking so long? It's been about a week since my withdrawal request and it's still 'pending approval'. Of course there are many others across all of the Merge skins who are posting the same sort of issue - some who have had bounced checks!
Any word as to why there is this delay? and how long we should be expected to wait for withdrawal approval/check arrivals?
The problem is the increase in withdrawal requests. I'm going to over simplify this a little bit and obviously I cannot go into every minute detail of how cash outs work, but basically our check processors can do $X of checks every X# of days.
Prior to Black Friday withdrawals via check took about 7 to 10 days. Post Black Friday traffic has obviously grown along with people panicking and trying to withdraw their entire roll at once. Add into it the fact that other withdrawal options have since gone away (UseMyWallet for example) and it has just compounded all these factors.
We are working on adding additional processors as well as additional withdrawal methods. The ability to cash out via the casino is one of the ways we're combating this. This is also why non-US residents using options such as Neteller are receiving their withdrawals very fast.
As you might imagine the process of getting additional processors post Apr 15th isn't necessarily easy, but it will happen. There is going to be a period of time where things are slow as we add new options and work through this back log.
Honestly I'm not really sure that I'm supposed to go into as much detail as I have publicly, but I'm pretty sure I talked about it from an abstract and high enough level it's okay, and I really think it will help people as well as put their minds at ease if they have a little more insight as to how the process works.
I've heard people tell me things like 'this is just some attempt to get as many deposits as possible before we're shut down' and that's just not the case. I cannot pretend to predict what the DoJ will or won't do, but if there was a way for us to get the cashouts processed the next day we would, and I think the fact that people are getting cashouts so fast via WU on the casino side shows that.
I don't know what will happen in the future, but we have some very hard working and innovative people working on both the Lock side and the network side. If I had to make a prediction I would predict that check cashouts will continue to be slow for a while until things get caught up, but by the end of the summer between new cashout options that are hopefully on the horizon, getting new processors, and getting through some of the backlog that things will be faster and more 'normal'. This 'time frame' is completely an educated guess by me, and not something that I've been told officially by either Lock or the network. I'm just making an educated guess based on what I know as well as what I've seen historically in the industry.