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Old 04-20-2011, 03:54 PM   #106
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Re: Lock Poker

Quote:
Originally Posted by shootloose View Post
I cleared the bonus on saturday and still haven't received any info,when i emailed them gave me this response.....Hi there,

Congratulations! You are now eligible for our 200% bonus up to $1200 on your next deposit. Once you make a deposit you can then contact me and I will apply the bonus for you.


Have not had an emailed answered since then.
That's pretty much the verbiage they used with me, except I was asking why I only got a confirm on the iPad2 promo, Ronin promo, and Rakeback, and no confirm about my deposit bonus. They basically said the above, that I won't be getting the deposit bonus until a deposit is made AFTER i earn the ipad2.

Rizen, if you want me to PM you the contact name or copy paste the email in i'd be happy to. It was one of the reasons i signed up, and I hopefully wont HAVE to make another deposit so I'd like to be in the game on all at once. But either way, right now im focused on the ipad.

Im nowhere NEAR the ipad yet. just joined like 36hrs ago :-P
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Old 04-20-2011, 03:54 PM   #107
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Re: Lock Poker

I haven't receive the ipad yet. They are saying that they will be shipping them in one batch at the end of May.
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Old 04-20-2011, 03:55 PM   #108
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Re: Lock Poker

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Originally Posted by Rizen View Post
I'm pretty sure you get both the deposit bonus and the iPad2, but you don't start clearing the bonus until after you clear the iPad2 promo. I'm not 100% sure on this, but i'm fairly confident that a second deposit isn't required. I'm double checking on this as I type this.

oerrr is absolutely correct as well. For rakeback users the rake doesn't count against you so you would still be getting the rakeback as well as the iPad2 off $1000 rake.

-Rizen
I'm not 100% sure on this, but i'm fairly confident that a second deposit isn't required. I'm double checking on this as I type this

I didn't receive any bonus after i cleared the ipad2 bonus.Got mgr about $1,200 so i'm we might have to make redeposit.
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Old 04-20-2011, 03:56 PM   #109
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Re: Lock Poker

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Originally Posted by FearandLaos View Post
That's pretty much the verbiage they used with me, except I was asking why I only got a confirm on the iPad2 promo, Ronin promo, and Rakeback, and no confirm about my deposit bonus. They basically said the above, that I won't be getting the deposit bonus until a deposit is made AFTER i earn the ipad2.

Rizen, if you want me to PM you the contact name or copy paste the email in i'd be happy to. It was one of the reasons i signed up, and I hopefully wont HAVE to make another deposit so I'd like to be in the game on all at once. But either way, right now im focused on the ipad.

Im nowhere NEAR the ipad yet. just joined like 36hrs ago :-P
I was initially incorrect, been corrected via edit. A second deposit is required.

-Rizen
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Old 04-20-2011, 03:57 PM   #110
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Re: Lock Poker

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Originally Posted by Rizen View Post
I'm not sure if you actually 'exchange' the VIP points for the promo if that's what you're talking about. VIP points are exchanged for cash via the player admin screen at a rate of .01 per point, so the value of 6500 pts would only be $65.

Exchanging doesn't impact rakeback or bonuses to the best of my knowledge.

-Rizen
If this is true, iPad plus this conversion plus rakeback plus Ronin promo this month is like 100% RB. I just fear that I'll not make the iPad.

iPad is ~50%, RB = 35%, pts = ~6.5%, and Ronin is some nonzero amount. Total back of the envelope calcs but still encouraging me to hit the tables and enjoy while i can. Definitely interested to know if I have till May31st or June 15th though to earn the iPad. Rizen if you can confirm that it's 60 days with that promo and NOT May 31st I'm sure alot of late bloomers like me would love to confirm what you said.

Thanks for the investigation Rizen.
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Old 04-20-2011, 04:00 PM   #111
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Re: Lock Poker

Quote:
Originally Posted by FearandLaos View Post
If this is true, iPad plus this conversion plus rakeback plus Ronin promo this month is like 100% RB. I just fear that I'll not make the iPad.

iPad is ~50%, RB = 35%, pts = ~6.5%, and Ronin is some nonzero amount. Total back of the envelope calcs but still encouraging me to hit the tables and enjoy while i can. Definitely interested to know if I have till May31st or June 15th though to earn the iPad. Rizen if you can confirm that it's 60 days with that promo and NOT May 31st I'm sure alot of late bloomers like me would love to confirm what you said.

Thanks for the investigation Rizen.
You have 60 days from the time you sign up from the promo, for that I'm 100% sure. i directed the people in charge of the promo to this thread though, so if I made any glaring errors I will be corrected soon!

-Rizen
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Old 04-20-2011, 04:06 PM   #112
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Re: Lock Poker

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Originally Posted by Rizen View Post
Send me a PM with your e-mail and forward me what you sent to support and I will make sure it gets looked into.

As far as the 24/7 live support goes normally it is VERY good but obviously the last week or so we've had VERY high volume. We are working on getting the times down and normally the e-mail responses go out in a very reasonable time frame (hours, not days).

-Rizen
pm sent, thanks in advance
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Old 04-20-2011, 04:06 PM   #113
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Re: Lock Poker

Quote:
Originally Posted by FearandLaos View Post
If this is true, iPad plus this conversion plus rakeback plus Ronin promo this month is like 100% RB. I just fear that I'll not make the iPad.

iPad is ~50%, RB = 35%, pts = ~6.5%, and Ronin is some nonzero amount. Total back of the envelope calcs but still encouraging me to hit the tables and enjoy while i can. Definitely interested to know if I have till May31st or June 15th though to earn the iPad. Rizen if you can confirm that it's 60 days with that promo and NOT May 31st I'm sure alot of late bloomers like me would love to confirm what you said.

Thanks for the investigation Rizen.
Math makes it easy 100% with the ronnie forsure ,i cleared up to the $60 ronnie bonus for total just over $200 so if you are a volume player ronnie gets you another 18% to 20% at my pace.Seems to good to be true.
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Old 04-20-2011, 04:27 PM   #114
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Re: Lock Poker

Quote:
Originally Posted by Rizen View Post
You have 60 days from the time you sign up from the promo, for that I'm 100% sure. i directed the people in charge of the promo to this thread though, so if I made any glaring errors I will be corrected soon!

-Rizen
Thanks,

Those extra days are likely to come into play so it's nice to know 100% that this is the case. "June 15th" it is, thanks Rizen. I will ignore the May 31st dates I saw now that you've confirmed! Any idea why the expiration date column doesn't work from the bonuses page on your player admin section? The column is there, but blank. Seems like that would be the perfect place to add this info.
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Old 04-20-2011, 04:29 PM   #115
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Re: Lock Poker

Quote:
Originally Posted by shootloose View Post
Math makes it easy 100% with the ronnie forsure ,i cleared up to the $60 ronnie bonus for total just over $200 so if you are a volume player ronnie gets you another 18% to 20% at my pace.Seems to good to be true.
I just cleared the $3 one for a total of $4.50 haha. but again first HOURS on the site. When does RB get deposited into your account? I stayed up till midnight to see if it dropped in but it didnt and i went to bed. Is it a delay of a few hours? days?

I got an email that I can't fully read on my phone from the affiliate, saying i need to complete registration. Am I going to need to sign up for something more before the RB starts kicking in? Can't check the account and that email till tonight though :-(.
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Old 04-20-2011, 04:44 PM   #116
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Re: Lock Poker

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Originally Posted by FearandLaos View Post
I just cleared the $3 one for a total of $4.50 haha. but again first HOURS on the site. When does RB get deposited into your account? I stayed up till midnight to see if it dropped in but it didnt and i went to bed. Is it a delay of a few hours? days?

I got an email that I can't fully read on my phone from the affiliate, saying i need to complete registration. Am I going to need to sign up for something more before the RB starts kicking in? Can't check the account and that email till tonight though :-(.
Rakeback goes into the account at 1am eastern time everyday,pretty good feature for low grinders,games are real good....****ch softer than stars or tilt but so far support has been pretty brutal.
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Old 04-20-2011, 04:58 PM   #117
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Re: Lock Poker

I didnt get mine right at 1amEST -- I signed up with the affiliate then signed up with the promo code they told me with Lock Poker. Then this morning they sent an email saying to finish registration.

Do I maybe need to fill more out? The RB goes right into your Lock account? I figured since I followed the affiliate instructions I was good.
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Old 04-20-2011, 05:11 PM   #118
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Thumbs down Re: Lock Poker

Quote:
Originally Posted by FearandLaos View Post
I didnt get mine right at 1amEST -- I signed up with the affiliate then signed up with the promo code they told me with Lock Poker. Then this morning they sent an email saying to finish registration.

Do I maybe need to fill more out? The RB goes right into your Lock account? I figured since I followed the affiliate instructions I was good.
I can tell you the RB goes right into your lock account doesn't even show up in my affiliate account.Every morning i check my account, the RB shows going in at 1am.If you having problems i would suggest contacting your affiliate. Mine is thenuts and they have answered my question pretty quickly on pm here.On the other hand, support at lock has been horrible so far,pretty shocking considering they should have capitalised on what has happened(you figure they would beef up their support with bunch of possible new customers).
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Old 04-20-2011, 05:33 PM   #119
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Re: Lock Poker

I registered an account using the link of an affiliate/site pro, haven't gotten any follow-up info yet and I also did a money xfer submission, they gave me the info but i've sent 2 e-mails to customer support so far inquiring whether I need to do it by western union or moneygram or either one, and haven't gotten a response yet. this is why I'm going to miss playing on stars ;/
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Old 04-20-2011, 05:40 PM   #120
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Re: Lock Poker

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Originally Posted by FishAndChipss View Post
I registered an account using the link of an affiliate/site pro, haven't gotten any follow-up info yet and I also did a money xfer submission, they gave me the info but i've sent 2 e-mails to customer support so far inquiring whether I need to do it by western union or moneygram or either one, and haven't gotten a response yet. this is why I'm going to miss playing on stars ;/
Sure, what did Stars give you for raking $1000? Goldstar?
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