Originally Posted by howdybub
Does your site regularly give up on players that have problems without really trying to assist beyond some rediculous resoponse such as "we are sorry you feel this way". I told support that your site sucked and continue to feel that I amcorrect. If I have to jump through hoops to play on your site, what does the site offer in return. I am only one of the thousands of little guys that probably feel this way.
No, we take all feedback seriously, that being said obviously constructive feedback is more helpful that comments such as 'your site sucks'.
So yes, if you were to PM me right now and say 'your site sucks' I would probably respond with something like 'I'm sorry you feel that way', but if you PM'd me saying 'your site sucks because of X, Y, and Z and here is what would make it better' I promise you that information would end up in the hands of the people who could choose to make those improvements and my response to you would be more like 'I'm sorry you feel that way, I will make sure your feedback is read by the appropriate people and I hope that in the future we can convince you to come back'.
This is just kind of the way the world works. If I told someone they sucked at poker I would just be leaving them guessing on what to do to be better, and they might dismiss my feedback altogether, but if I told them they were really bad at playing a short stack they would have some direction on how to improve.
In short, yes it is TOTALLY on us to make the best possible product we can present to you all and win over all of you as potential players/customers. That being said, if we didn't win you over the best thing you can do if you really want us to improve is let us know why so we can make changes to try and win you back in the future.
By way of edit: Also, we *DO* know that depositing/withdrawing needs to get better and easier. We are definitely working on that. Post Apr 15 I think all sites are trying to figure out the best ways to accomplish this. It is definitely not our desire that anyone have to 'jump through hoops' to play poker.