I believe the issues is resolved but I'll leave it up to brandon if he wants to post it here or not. As far as I know his is the only incident I'm aware of.

UMW is not an option for withdrawing or depositing right now from Merge. This is for player protection as UMW has had some failed wire withdrawals to US players. We are hopeful that once they resolve their issues they can be an option once again, but for now they are not available. There are some other threads that go into far greater detail on this if you need more information.

-Rizen

I'm verifying this now, but I'm nearly 100% positive you can withdraw without losing the bonus as long as you deposit to get the bonus before you withdraw. If you were to withdraw prior to depositing for the bonus then you would no longer be eligible for the withdrawal, if that makes sense.

Thanks

-Rizen

No, we take all feedback seriously, that being said obviously constructive feedback is more helpful that comments such as 'your site sucks'.

So yes, if you were to PM me right now and say 'your site sucks' I would probably respond with something like 'I'm sorry you feel that way', but if you PM'd me saying 'your site sucks because of X, Y, and Z and here is what would make it better' I promise you that information would end up in the hands of the people who could choose to make those improvements and my response to you would be more like 'I'm sorry you feel that way, I will make sure your feedback is read by the appropriate people and I hope that in the future we can convince you to come back'.

This is just kind of the way the world works. If I told someone they sucked at poker I would just be leaving them guessing on what to do to be better, and they might dismiss my feedback altogether, but if I told them they were really bad at playing a short stack they would have some direction on how to improve.

In short, yes it is TOTALLY on us to make the best possible product we can present to you all and win over all of you as potential players/customers. That being said, if we didn't win you over the best thing you can do if you really want us to improve is let us know why so we can make changes to try and win you back in the future.

-Rizen

By way of edit: Also, we *DO* know that depositing/withdrawing needs to get better and easier. We are definitely working on that. Post Apr 15 I think all sites are trying to figure out the best ways to accomplish this. It is definitely not our desire that anyone have to 'jump through hoops' to play poker.

This is simply not true. I've been looking into brandon's issue, but he's the ONLY person I've heard of this happening to at this point. Given the current climate I can think of a million reasons other than not having the funds that things would be more difficult, to the best of my knowledge his is the only check this has happened to.

I understand given the current climate the desire to panic. The weekend is my family time but I will do my best to make sure I have some sort of explanation for this by the end of the day.

-Rizen

Not sure where you guys are coming up with 4-6 week wait time... Just received this from support regarding best cashout option and ETA of funds...


Hi there,

Cash-out via cheque is a good option 7-10 days

Thanks

Best,

Jane
_
Jane Grey
Lock Support

There's also a guy in the Carbon thread with a bounced check, but I'm not sure how withdrawals are related among the merge skins, so it might be another issue completely.

Either way, thank you for looking into it. Hopefully the answer is comforting.

Rizen, thanks again for everything you do here. Hopefully will cool out the more panicky in the thread. Good to know that if a check bounces or some other goofy thing happens you will look into it personally.

Agree, but also stuff has gotten fixed relatively quickly so far, most importantly (for me at least) was the note bug that wouldn't let you take notes/act simultaneously. Anyways, alot of work to be done, but leaps/bounds ahead of Bodog and cake.

Also what to point out what a God-send Rizen is for both Lock and Merge. Really lucky to have him.

+1 to MicroBob, Rizen's integrity was a large factor in me signing up with Lock. Anyone recall him resigning with a less savory site?

Not sure how accurate this is.

My account is already verified. I submitted a check withdrawal on May 19, and it is still "pending" as of May 23.

HAHAHHAHAHAHAHAHHAHA Good One..... Stop being such a SHILL (Jane Grey)! It is 4-6 wks cash-out!

I was 5 weeks pending --- still pending but canceled today with the recent bounced checks...

Please do not insult us!

7-10 days is total BS unless Lock is using their own processor which is not associated with Merge.

Just passing on the info I received...

Sorry, that wasn't meant for you but Jane Grey.....

Ok could you give me a rough estimate how long it will take by neteller?

Is it confirmed the $500 Ipad credit won't happen until June 1st or later? I emailed support on Friday after I completed the bonus saying I wanted the $500 and received no response.

Also has anyone been able to cash a check successfully since Brandon's check bounced?