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Old 07-22-2012, 05:14 PM   #4891
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Re: Lock Poker / LockPoker

How long does it take for support to reply??

Why does Lock have no phone support?
I've been trying to withdrawl for over a week now and not 1 email back.. Sent in 5.
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Old 07-22-2012, 07:12 PM   #4892
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Re: Lock Poker / LockPoker

Quote:
Originally Posted by gregwebs11 View Post
do you have to be verified to play in the 100k on lock? last week it wouldnt let me reg...shane or rizen can i get an answer soon please. thanks
No there is no restriction like that in place.

Did you get an actual error message?
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Old 07-22-2012, 08:43 PM   #4893
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Re: Lock Poker / LockPoker

Is everyones rakeback deposited daily? I get 3-5 deposits a day, i just opened my account a couple of weeks ago so i'm not sure if this is the norm
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Old 07-22-2012, 08:50 PM   #4894
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Re: Lock Poker / LockPoker

Yeah it's normal, they credit it "live" pretty much (~few hours delay on any hands u played before that)
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Old 07-23-2012, 12:17 AM   #4895
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Re: Lock Poker / LockPoker

Quote:
Originally Posted by The Lee View Post
Is everyones rakeback deposited daily? I get 3-5 deposits a day, i just opened my account a couple of weeks ago so i'm not sure if this is the norm
I believe they pay hourly...so if you play 3 or 4 hours, you would get 3 to 4 separate rake back payments.
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Old 07-23-2012, 07:29 AM   #4896
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Re: Lock Poker / LockPoker

I have been getting hourly rakeback payments. Honestly I would prefer the lump sum at the end of the day, but this is an issue not worth complaining about when there are bigger problems to worry about like support and cashouts.
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Old 07-23-2012, 08:37 AM   #4897
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Re: Lock Poker / LockPoker

I don't see any real positive to being paid -slower- other than having more "oversight" on how much you got. You can still calculate it quite easily if you go to your Reports page and sort the payments by name so you can find the Rakeback payments easily between all others. (ronin/deposit bonus..)
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Old 07-24-2012, 05:00 AM   #4898
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Re: Lock Poker / LockPoker

Shane why havent lock given me my money from the day before the switch yet. I was raked for about $300 the day before the switch from merge. Now I was a black elite when this happened and still have not seen any rakeback for that day.

I have exchanged pms with you several times and emailed lock over 10 times. Unfortunately you have not responded to my last 3 pms I sent you. Please clear this up for me cuz I would really like to play on lock but I refused to do so till I get my money
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Old 07-24-2012, 09:13 PM   #4899
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Re: Lock Poker / LockPoker

Quote:
Originally Posted by Mccormick View Post
I don't see any real positive to being paid -slower- other than having more "oversight" on how much you got. You can still calculate it quite easily if you go to your Reports page and sort the payments by name so you can find the Rakeback payments easily between all others. (ronin/deposit bonus..)
We are also looking to clean up the reports page so these things are clearer for players to see.


Quote:
Originally Posted by Eebo View Post
Shane why havent lock given me my money from the day before the switch yet. I was raked for about $300 the day before the switch from merge. Now I was a black elite when this happened and still have not seen any rakeback for that day.

I have exchanged pms with you several times and emailed lock over 10 times. Unfortunately you have not responded to my last 3 pms I sent you. Please clear this up for me cuz I would really like to play on lock but I refused to do so till I get my money
Sorry this has fallen through the cracks, if you can email me your details I can get this chased up for you.
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Old 07-25-2012, 08:43 AM   #4900
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Re: Lock Poker / LockPoker

Just got a mail from shane, thanks

Last edited by CC0@cH; 07-25-2012 at 09:08 AM.
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Old 07-25-2012, 12:09 PM   #4901
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Re: Lock Poker / LockPoker

Quote:
Originally Posted by azskye View Post
that site is becoming a terrible suckout joint -- each hand has usually 2-3 pocket pairs, and one player seems to have 80% of all the chips by the time half are gone.
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Old 07-25-2012, 07:56 PM   #4902
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Re: Lock Poker / LockPoker

hey lock, i am still getting my rakeback once a month yet i received an email saying it would start being hourly? will this all be deposited in a lump sum or what
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Old 07-25-2012, 08:03 PM   #4903
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Re: Lock Poker / LockPoker

Quote:
Originally Posted by hehateme315 View Post
hey lock, i am still getting my rakeback once a month yet i received an email saying it would start being hourly? will this all be deposited in a lump sum or what
No it should definitely be hourly, if you email me your details I can look at your account for you.
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Old 07-25-2012, 08:11 PM   #4904
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Re: Lock Poker / LockPoker

Quote:
Originally Posted by imjustshane View Post
No it should definitely be hourly, if you email me your details I can look at your account for you.
okay i sent an email
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Old 07-25-2012, 10:02 PM   #4905
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Re: Lock Poker / LockPoker

Received a cash out, emails being responded to, switched to VIP (after trying for 20+ days)... and all in the same week. Is it Xmas in July on Lock?!?!

Seriously though, been so messed up, it's kinda sad that I'm so elated over what should be standard .

edit: OMG they even back payed Ronin for the month!!! (After switch to VIP)

Last edited by Leiferman; 07-25-2012 at 10:11 PM.
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