Posted this in the bugs/support thread a couple days ago and no answer yet.
With the recent thread that was started in NVG about bots I sent the following email to lock support
Poker bots are becoming a serious issue and threaten the viability of the online poker industry-wide. These bots are better than ever before and teams of really really smart people are working together in an effort to improve them even further. Poker sites need to take this very seriously and should work together to combat this issue as effectively and quickly as possible.
For online poker's future and for the benefit of everyone who is involved in this industry, I urge you to please collaborate with other networks/poker sites in developing ways to make poker bots more difficult to create and less effective. If you do not collaborate then you are not doing everything in your power to stop this epidemic.
A discussion on TwoPlusTwo's forums is ongoing about this issue with suggestions and ideas from other players: http://forumserver.twoplustwo.com/29...-know-1116939/.
Thank you for reading"
After about a day I received the following response which was completely unrelated and shockingly off topic
Thank you for the email.
We have put the appropriate steps in place to ensure we stay online for all our players. It is business as usual for Lock with both our US and International players are receiving payouts without issue.
We thank you for your loyalty to Lock and hope this eases any unsettling feelings.
CSR, Lock Support"
I'm curious if this could maybe be pushed up the ladder to somebody who could actually give me a related response to ensure the issue is not irrelevant to the site? It's not irrelevant, correct? My account name is YoureGoodButImLucky so the support member can look up my contact info. Thanks